3940 Carothers Parkway
Franklin, TN 37067
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I ordered this car from Walker, and took delivery on 06/06/2014. From day one there was a problem with alignment that was never adequately addressed throughout the years by any service center. UNTIL NOW!! It now doesn’t pull one way or the other, the steering wheel is straight and I’m happy. Also a huge thank you to the lovely lady who told me about the veteran’s discount. You saved me a substantial amount of money.
We had a great experience. Tommy was awesome. Would highly recommend. Thank you to everyone at walker
Customer satisfaction seems to be their main focus. The dealership is clean & the staff is nice.
The professionalism and teamwork demonstrated by Gage and Rich were exemplary throughout the entire process. My only significant concern involved the Finance Department. An APR of 7.69% was presented despite my 841-credit score. When I requested an explanation for the rate, the response provided was simply, “That’s what it is.” At approximately 95% of the purchasing decision, this nearly caused me to terminate the transaction and leave. Limiting financing options solely to GM Financial is not in the best interest of highly qualified buyers. Customers with exceptional credit profiles should be provided with a clear explanation of available financing options and offered competitive alternatives when possible.
Jacob was excellent at communicating and attentive to my needs. The actual service took longer than it should have, 6 hours,
From the first interaction with your dealership, I knew I wanted to make my purchase here. As a former salesman myself I truly appreciated the professionalism I received from everyone I came in contact with.
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