
Walker Chevrolet
Franklin, TN
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Fast service, pleasant staff. Was able to book in fairly quickly. Would appreciate the seat cover, service tag and and footwell covers being removed before I get in but that’s all Was able to book in fairly quickly. Would appreciate the seat cover, service tag and and footwell covers being removed before I get in but that’s all More
Worked with Josh Murphy on test driving a used Ford F150 truck they recently received. He was very nice and informative before, during, and after the test drive. Although the truck wasn't quite what I was l truck they recently received. He was very nice and informative before, during, and after the test drive. Although the truck wasn't quite what I was looking for, he asked about the things that would work for me, took notes, and said he would try his best to keep an eye on a truck that would be better suited for me. He also brought one of the managers over (I don't remember their name) to present options/services that could be done if I needed an option changed. (ie: upgrading current cloth seats to leather). I believe they mentioned they would repair any issues with the vehicle before the purchase, which is a huge plus. Josh also followed up with me after my visit as well. Other things that stood out: people there seemed nice and the atmosphere felt good. Overall, a good experience. More
Excellent customer service. Great communication throughout the process. Quality work performed. Services delivered as expected. Highly recommend! Great communication throughout the process. Quality work performed. Services delivered as expected. Highly recommend! More
I found it interesting that the reviews on the Walker Chevrolet website, however when I posted something other than, that it didn't get posted. Here is what I had to say: The shame of it all is up to Chevrolet website, however when I posted something other than, that it didn't get posted. Here is what I had to say: The shame of it all is up to now, I've been very happy with the service I've received from Walker on my Z06 Corvette. This visit I have to say was anything but. I scheduled to have a routine oil change and decided to go with "Best Value Maintenance Package" at $119 which includes the oil change. When I arrived, Heather, my service advisor was very pleasant. After some pleasantries she noted the package I selected. She informed me that because the service was for a Corvette, that the tire rotation would not be applicable. Which I figured, even though in my opinion your website shouldn't offer that for my vehicle. Where things really went south was when she asked if I wanted Mobile One synthetic, since it was recommended by Chevrolet. She did not bother to mention that there was any difference in price, which I said yes, not knowing there would be an uncharge.. I also mentioned an issue with my passenger mirror and asked if she could verify whether that would be covered under my extended warranty. For that she took me back to the gentlemen who sold me this warranty. He printed out the content information for the warranty provider. Heather indicated she would contact them after lunch and get back with me. When my vehicle was finished, the cashier informed me that my bill was for over $266. I explained that there was a serious discrepancy in price from that and what was advertised on the website. She indicated that's because of the Mobile One oil change that it was over $180 on its own. I responded that I wasn't informed of any difference in price and asked how could this be resolved? She had no response other than to pay the $266. Now as a customer, a slight unspoken uncharge would be reasonable, but considering the Mobile One oil change was 150% more than the entire maintenance???? Seriously???? This to me was a dereliction of duty from Heather, not to explain the upcharge for the oil change, at best. Or a serious bait and switch. I texted Heather after I paid the bill and explained my discontent. I have not heard back from her. Nor have I received a follow up call regarding my warranty issue. So unless something can be done about this bill, I have to say, I will never return to Walker for service. More
My wife and I where pleased with our car buying experience at Walker Chevrolet. I would recommend Walker Chevrolet to my friends. experience at Walker Chevrolet. I would recommend Walker Chevrolet to my friends. More
I purchased a 2017 Camaro SS2 FIFTY SPECIAL EDITION from Carl black Chevy in Orlando Florida with extended warranty Carl black Chevy in Nashville with 0 deductible ! Had a bad experience there for a simple Carl black Chevy in Orlando Florida with extended warranty Carl black Chevy in Nashville with 0 deductible ! Had a bad experience there for a simple oil change with a employee treating like crap over covering my brand new seats with plastic the employee was very nasty in choice of words and basically told me the customer we don’t use or need them here we are a very clean shop ! Not so much in my opinion they totally lost my business for good ! The general manager and service manager calls me to remove my post check out of their reviews.it will be never be removed check mine and others about this dealership their reviews are terrible beware. They made excuses for their employee saying he was joking. Saying he has ptsd Believe me he was not joking especially when he replies in a shouting voice at the end of our conversation you and your car are not worth it !! This is the service tech whom does their oil changes. I got my keys and canceled my appt called Walker Chevy right in front of them and set my appt for a oil change. Its a show car only 700 made back in 2017 ! And she’s only got 10.000 miles on her in mint condition ! Walker Chevy heather kelly my service advisor took care of me and also don in parts dept. true professionals ! Plastic and floor mats were put in as soon as I got out of it ! With in 25 mins they came and got me my car was ready fast friendly respectful company service sept and parts sept I even changed my plate holder to Walker and threw away Carl blacks Chevy ! Five stars across the board. ! It will be my honor paying Walker Chevy a 100 deductible for my extended warranty repairs in the near future verse ZER0 deductible with Carl black Chevy Nashville. Take all your service needs and parts needs to Walker Chevy !! More