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Walker Chevrolet
Franklin, TN
233 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 233 reviews
December 14, 2022
Great customer service from the staff here. From start to finish they kept me informed of the status of my order. When we received our car it was prepped and ready to go. The salesman went over From start to finish they kept me informed of the status of my order. When we received our car it was prepped and ready to go. The salesman went over the functions of the car and how to set up the OnStar and other systems. The financing dept. handled the paperwork very efficiently and quickly. All in all one of my best car buying experiences. More
by rickspur
Employees Worked With
Walker Chevrolet, Walker Chev Reputation
November 30, 2022
The salesman showed us and explained the basic operations of the 2022 Chevy Bolt EV. He next allowed us to take a short drive to experience the operating and features of this electric vehicle. He answered of the 2022 Chevy Bolt EV. He next allowed us to take a short drive to experience the operating and features of this electric vehicle. He answered our questions and provided us with the confidence that the Bolt would be reliable car along with providing a safe, economical transportation. More
by darrell
Employees Worked With
Walker Chevrolet, Walker Chev Reputation
November 30, 2022
Everyone treated us extremely well, buying a vehicle is always stressful but the team at Walker wanted the experience to be positive and asked how they could help us find the right vehicle with the payment always stressful but the team at Walker wanted the experience to be positive and asked how they could help us find the right vehicle with the payment we wanted More
by Kbrinton
Employees Worked With
Walker Chevrolet, Walker Chev Reputation
November 28, 2022
Sadly I can no longer recommend Walker. Sales/Finance team was GREAT to deal with when buying an almost new truck from them. Took my truck to service department for all oil changes, tire ro Sales/Finance team was GREAT to deal with when buying an almost new truck from them. Took my truck to service department for all oil changes, tire rotations, maintenance, etc. and always had great interactions. 12 months after purchase I was told my rear differential fluid had leaked causing thousands of dollars of damage in which I was asked if I would like to scrap it. Upon a second opinion was told in fact there was no leak at all or metal shavings noted. When I left a message for the service advisor or manager to call me I never heard anything back. Very sad as it had been such a good relationship before. More
by tylerwaldrop43
Employees Worked With
Walker Chev Reputation
November 14, 2022
We purchased new tires at dealership. Very bad communication and false information given prior to purchase. Same service cheaper at other reputable places. Very bad communication and false information given prior to purchase. Same service cheaper at other reputable places. More
by LDX4
Employees Worked With
Service department , Walker Chev Reputation
November 06, 2022
I had the absolute worst experience at Walker Chevrolet! I would not recommend this dealership to anyone. You would think being a cash paying customer (no finance) would be a great thing but not there! tota I would not recommend this dealership to anyone. You would think being a cash paying customer (no finance) would be a great thing but not there! total opposite. After a few phone calls I’ve discovered other customers whom received awful treatment as well. I write this in hopes that upper management/owner steps in and teaches the floor manager and sales staff some much needed skills. More
by Not Happy with Walker
Employees Worked With
Walker Chevrolet, Walker Chev Reputation
November 01, 2022
VERY POOR EXPERIENCE I recently scheduled a service visit to have a faulty sensor in my bumper replaced and a front wheel alignment. I was told that there would be a $99.00 charge to diagnose the senso visit to have a faulty sensor in my bumper replaced and a front wheel alignment. I was told that there would be a $99.00 charge to diagnose the sensor problem however it could normally be repaired within the time it takes to diagnose. I was told that there would be an additional charge for the sensor (the bad sensor had visible damage in the front from some type of debris hitting it). Shortly after I left the dealership, I received a call stating that there would be an additional charge of $750.00 because I had a faulty sensor, bad harness and that they need to remove the bumper from the truck for the installation. I refused the service since I knew the sensors could be easily reached from the back of bumper by reaching up and removing. I went into the parts department and purchased a sensor for $70.00 that took me no longer then five minutes to install myself in the parking lot of the dealership, there was nothing wrong with the harness at all. As for the alignment, they refused saying that I needed to buy new tires first then offered to sell me a set for $1,500.00 with a 45,000 mile warranty. I was planning on doing the alignment first then buying tires, which I did at a cost of 975.00 for tires with a 65,000 mile warranty from a national tire dealer. I feel that this dealership is not operating in an ethical manner, and I will not trust them to service my vehicle. More
by Joseph.block
Employees Worked With
Walker Chev Reputation
