
Walker Chevrolet
Franklin, TN
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A couple of years have certainly changed this dealership, and I felt the need to update my review. I scheduled an appointment for my Tahoe’s service and dropped it off the night before so it would be ther and I felt the need to update my review. I scheduled an appointment for my Tahoe’s service and dropped it off the night before so it would be there at 7:00 AM sharp. My main concern was a loss of power issue and a check engine light—though the light was gone upon arrival, I was hoping it was just a glitch. By 7:20 AM, I saw they ran diagnostics during check-in. The paperwork showed a possible fault in the valve body that required further investigation. And then… nothing happened. My Tahoe sat on the lot all day, and no issues were addressed. I had two recalls and a slow tire leak, yet no work was performed once they spotted a possible transmission issue. When I finally got in touch with them after multiple calls, they advised me that the valve body was on backorder—but they still needed to confirm whether that was actually the issue before proceeding. Despite that, no other work was completed. Instead, I lost a full day of work with no transportation and zero communication until I reached out repeatedly. The excuse I was given—delivered with unwarranted arrogance—was that due to shop capacity, nothing had been done to my vehicle. I scheduled this appointment days in advance, yet that didn’t seem to matter. This dealership has no problem leaving a vehicle in limbo all day, simply waiting until things improve on their end. Unfortunately, their definition of an appointment doesn’t match mine—nor does their approach to keeping customers informed. Fool me once… More
Walker increased my trade value, had a great selection and handled my sale efficiently and professionally. I would highly recommend them and handled my sale efficiently and professionally. I would highly recommend them More
Tim our sales man is the best ! The whole dealer ship was very kind and I would recommend them to everyone I know ! The whole dealer ship was very kind and I would recommend them to everyone I know ! More
We purchased a new car from Walker Chev. They had what we needed and at a good price plus helped us ship it to another state were we needed it so we did not have to drive 2 cars. They had what we needed and at a good price plus helped us ship it to another state were we needed it so we did not have to drive 2 cars. More
Buy and service your cars elsewhere Bought my Tahoe during Covid elsewhere because they didn’t have any. No warranty claims needed other than fixing the moonroof shade. Driving to work the other mornin during Covid elsewhere because they didn’t have any. No warranty claims needed other than fixing the moonroof shade. Driving to work the other morning and my Tahoe breaks down. Dropped a lifter. Which is a KNOWN issue for SEVERAL YEARS. General Motors has also released two service bulletins in the LAST YEAR. I’m 6000 miles past powertrain warranty. I call General Motors. Plead my case. They inform me I am eligible for cost assistance because I have never made a claim on the engine while it was under warranty. I asked them if being the second owner was ok and they said that doesn’t matter. I was upfront about not being the first owner. I bought the car with right at 9000 miles on it because at the time they were very few and far between, especially in the trim level my wife and I wanted. Walker Chevrolet management calls me and informs me they are not willing to help because, again, I’m the second owner. Contradicting what the MANUFACTURER REP stated to me. I have sent family members and friends to buy trucks from them. I can promise you I will go out of my way to cost them business. Am also considering legal action against them. First owner or not they can see if there ever was a warranty claim prior to my ownership. And there hasn’t been. As a consumer that was screwed by these people, please consider all other options before taking your vehicle to these people. They have lost a customer for life in me. More
Great leasing experience with Walker Chevrolet. Staffs are great and very helpful especially Mr. Shane Thompson. I would definitely recommend this dealership. Staffs are great and very helpful especially Mr. Shane Thompson. I would definitely recommend this dealership. More