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Waldorf Honda - Service Center

Waldorf, MD

4.6
4,227 Reviews

4,227 Reviews of Waldorf Honda - Service Center

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June 15, 2024

The manager John helped me out with a major repair which another dealership told me could not be fixed. He saved my transportation More

by CTNUQUAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernard Dixson
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Quillin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2024 -

Waldorf Honda responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 15, 2024

Tony was very communicative about the process, and did a great job explaining everything in a way that I could easily understand. More

by Melanie A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Quillin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Waldorf Honda responded

Hi Melanie, we're happy you found our staff to be so supportive during your experience here at Waldorf Honda. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 15, 2024

I purchased my 2017 Honda CR-V. The service are excellent. The wait time is not very long and customer service are excellent. More

by MS.BERTHA.LL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernard Dixson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Deavers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Waldorf Honda responded

Hi, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 15, 2024

It seems I must continue to take my vehicle back for the same issue or for an issue that was absent before taking it to this service center. And they chargé each time because it was something different (so More

by paulacollins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Jenkins
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Waldorf Honda responded

Hello this is John Quillin. I am the Service Director here at Waldorf Honda. Customer service is our number 1 priority. I see that you came in because your A/C wasn't blowing cold on the 1st visit. We saw everything was operating correctly. When this happens we do an evacuation of freon with dye added and recharge the system. Unfortunately leak can be hard to detect. When you came back the second time we were able to identify the leak in your A/C compressor thanks to the dye. If you would like to contact me I would be happy to speak with you 240-427-1544 or jquillin@waldorfhonda.com

June 15, 2024

Nice and clean environment and good employees to have working for Honda. wonderful keep up the great More

by PEEWEE1958.GRS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Quillin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Waldorf Honda responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 15, 2024

I dropped my car off the night before my oil change service. I also suspected I needed brakes. received a call 25 minutes after the service department opened to say my car was ready. My service technic More

by E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Deavers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Waldorf Honda responded

Hello this is John Quillin. I am the Service Director here at Waldorf Honda. Customer service and your happiness are extremely important to us. Please contact me at your convenience 240-427-1544 (my office phone) or jquillin@waldorfhonda.com. I would like the chance to correct the unpleasant visit you had with us. Thank you and I appreciate you.

June 14, 2024

Very clean,had a 315pm appointment got there at 310 Justin met me was very courteous got right on it was in an out in 45min More

by RKB7595511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2024 -

Waldorf Honda responded

Hi, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 14, 2024

I took the car for a recall and while there I asked them to see why I had the VSA light on. When I went to get the car the rep told me there was a complete inspection performed. However when I got the paper More

by MVMUGHAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Jenkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2024

Thanks to both Matt and Bernard in service for taking care of the airbag recall. I appreciate both and all involved very much. Thanks alot . More

by firehouselues
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernard Dixson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technician Matt in service. Outstanding
Jun 14, 2024 -

Waldorf Honda responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 13, 2024

Excellent service my daughter and I been going there for years I feel at home More

by WANDAENGLISH234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernard Dixson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Waldorf Honda responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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