Waldorf Ford

Very poor attention to detail. Purchased a used car and once you sign papers they do not care. I went to pickup my vehicle as it needed a part fixed prior to me taking it home. Upo Purchased a used car and once you sign papers they do not care. I went to pickup my vehicle as it needed a part fixed prior to me taking it home. Upon arriving to pick it up the following was the "delivery experience": -2 missing valve stem caps -1 dead key fob -Both key fobs missing the hard key inside -Front tire pressure on both tires was 22 / Rear at 38 (Specs are 32psi each tier) and I had to put air in it myself. -Tank of gas near empty -The "repair job" was done terribly leaving exposed wires inside the door jam -Back glass covered in dried glue from the tint that was removed I sent them a picture of the shady door repair and asking to replace the missing keys and have been ignored for 2 days. Would not purchase from here again and if this is the level of detail you receive a car in how can you trust the "inspection" and any other look overs of the car they are actually selling you. I don't normally leave reviews but being ignored with these problems is not how a large dealership should conduct business. More

I would like to thank Ashley at Waldorf Ford for her service on my visit !!! service on my visit !!! More

There are some great people here. You might come across some that are pushy, so I recommend drawing your line as far as what you want and what you're willing to compromise on beforeha You might come across some that are pushy, so I recommend drawing your line as far as what you want and what you're willing to compromise on beforehand. Even so, I highly recommend visiting since they are extremely helpful when it comes to getting the car you want to you. They have an excellent service department and even helped me with some aftermarket work. More

Worst dealership I’ve ever purchased a vehicle from, from sales to finance to the service dept, an absolute joke of a place to buy a vehicle from and deal with! sales to finance to the service dept, an absolute joke of a place to buy a vehicle from and deal with! More

Rob at Waldorf Ford was very good about being clear on the car issues and how the issues are going to be corrected. His qouates of price and when my care would be ready was exact. Thank you Rob. the car issues and how the issues are going to be corrected. His qouates of price and when my care would be ready was exact. Thank you Rob. More

Very professional and top notch service. The best dealership in the area, I recommend Waldorf Ford. The best dealership in the area, I recommend Waldorf Ford. More

Rob Rawlings is an exceptional service writer. He is an asset to Waldorf Ford. I will be dealing with him with all service problems and questions . Thanks for the great service. He is an asset to Waldorf Ford. I will be dealing with him with all service problems and questions . Thanks for the great service. More

Outstanding Service Department. Staff attentive to customer concerns, knowledgeable and acute; exceedingly all professional standards. Kudos to Steven in exemplifying the point I m Staff attentive to customer concerns, knowledgeable and acute; exceedingly all professional standards. Kudos to Steven in exemplifying the point I make here. More

My interaction with the cashiers desk was awful from the time I walked in to the time I walked out. The cashiers desk sits directly in front of service department, when I walked in and asked if this is the time I walked in to the time I walked out. The cashiers desk sits directly in front of service department, when I walked in and asked if this is the service department? The cashier told me no and pointed to the right. I walked back outside, headed to where she pointed and it turns out the service desk is adjacent to her desk. Her desk is inside the service department. Why she would tell me i'm not in service department is beyond me and why would she let me walk outside searching for the service department. To make matter worse, when I paid for my services and walked to my vehicle. Her coworker calls me laughing and tells me I forgot my key. I walked inside to collect my key and they are both laughing. I did not find this amusing. My key was never given to me when I checked out. How can I forget something that was not given to me? Cashier representative, to put it nicely was not a peoples person or just had poor communication skills. Regardless the case, she should not be the first person and last person to see. If I can give this a zero star rating, I would. More

Sales gets a 5, Finance gets a 2. We bought a new Bronco sport and really appreciated Rocco and Donald in Sales. The whole Finance experience was a major problem, though. Maintenance/ We bought a new Bronco sport and really appreciated Rocco and Donald in Sales. The whole Finance experience was a major problem, though. Maintenance/repair contracts were presented rapidly ion a big display table with high pressure tactics. They failed to mention high deductibles per visit and ended up presenting multiple copies of contracts with slightly different terms that we signed electronically. Then they handed us a thumb drive with all the electronic copies. Worse, the electronic copies don’t have all the terms, just a QR code to download. If we had made them print out every contract and the terms and then explain the terms we wouldn’t have bought what we did. More