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Waldorf Ford

Waldorf, MD

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Employees
Reviews
Vehicles
4.1
217 Reviews
At Waldorf Ford, our dedicated and caring staff are committed to providing a world-class experience and striving for 100% customer satisfaction. Our commitment to excellence is reflected in our dealership winning the prestigious Ford President’s Award 10 times, a testament to our unwavering focus on exemplary customer satisfaction. This award embodies all of the passion and effort our staff places into making our customers happy. Only a few dealerships across America earn this award every year, so the fact that Waldorf Ford has earned this honor year-after-year shows just how thoroughly committed we are to providing an excellent car buying and service experience to our customers. Eligibility for the President's Award is determined by customer survey responses regarding their service and sales satisfaction. Our enthusiastic customers have cemented the legacy of Waldorf Ford's award-winning customer service and support.
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2440 Crain Hwy

Waldorf, MD

20601

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Showing 217 reviews

December 09, 2025

very professional and pleased with the entire operation Work was finished in a timely manner manner More

by lees13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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Dec 11, 2025 -

Waldorf Ford responded

We're very pleased to hear this feedback about our service team at Waldorf Ford! Thank you, and we hope to see you again down the road.

December 02, 2025

Service was performed expeditiously and accurately. Service representative was professional and knowledgeable keeping me informed at all time. I highly recommend Waldorf Ford service! More

by sidewinder01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Dec 03, 2025 -

Waldorf Ford responded

Thank you for your kind words and recommendation of Waldorf Ford! We’re pleased to hear you enjoyed our efficient and professional service. We hope to welcome you back again down the road.

December 01, 2025

Emna war my sales person and she was there from start to finish, thank you Emna More

by Nay
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Emna
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Dec 02, 2025 -

Waldorf Ford responded

We're grateful to have you as a Waldorf Ford customer, Nay. Emna will appreciate your praise. Thanks for the review!

November 22, 2025

Waldorf Ford repaired my truck expertly. My service advisor Wendy Downing kept me updated and answered all my concerns. More

by ry99iy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Downing, Service Advisor
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Nov 24, 2025 -

Waldorf Ford responded

Thank you for trusting Waldorf Ford with your truck's repairs! We're pleased to know that Wendy kept you informed and addressed all your concerns.

November 17, 2025

My experience with Waldorf Ford was excellent. The technical support was very informative and affordable. More

by Johnsonallen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Nov 17, 2025 -

Waldorf Ford responded

Thank you for choosing Waldorf Ford! It's wonderful to know you found our technical support team both informative and affordable. We appreciate your business and look forward to assisting you again. Safe driving! - Waldorf Ford Team

October 07, 2025

Craig Burgess and his team from Waldorf Ford always do excellent work and provide outstanding customer service. I have trusted them with my Ford Edge since 2013 and am extremely pleased with every visit. More

by JMT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Burgess
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Oct 07, 2025 -

Waldorf Ford responded

Thank you for your continued trust and kind words! We are thrilled to hear you've had such positive experiences with Craig and his team. We look forward to seeing you at Waldorf Ford for many more years to come!

October 05, 2025

Great customer service with amazing hands on with the customer relations regarding their vehicle being serviced. More

by newater34
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Randy Pyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2025 -

Waldorf Ford responded

We’re so happy to hear our service team kept you informed and comfortable throughout your visit at Waldorf Ford. Thank you for the wonderful review!

October 02, 2025

Buyers beware! I purchased a used vehicle years ago from Waldorf ford and had such a great experience I thought why not go there again for my next one. Huge mistake More

by chariot_sulfide.3z
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Elijah S.
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Oct 02, 2025 -

Waldorf Ford responded

We appreciate you reaching out and want to sincerely apologize for the negative experiences you've had. We always aim to be a dealership our guests can trust, so it's concerning that you feel misled. If you would be willing to discuss this further, we would appreciate the opportunity to work through these issues. Please reach out when you can. Best, Management Team at Waldorf Ford - (240) 427-1309

September 16, 2025

Informative, helpful. Gave the best deal possible. Aiden always tried to get answers if he didn't already know. More

by Explorer ST
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Aiden Lee
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Sep 17, 2025 -

Waldorf Ford responded

Thank you for sharing your feedback about Aiden and our team! We appreciate your business and hope to see you again at Waldorf Ford. Enjoy your new ride! - Waldorf Ford

September 05, 2025

Great personalty. Kept me informed of my vehicles status. Informed me of other maintenance that may be needed. More

by delaytr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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Sep 08, 2025 -

Waldorf Ford responded

Thank you for sharing your feedback with us! It's always a pleasure to assist you here at Waldorf Ford.

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