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Waco Hyundai
Waco, TX
1,023 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 28, 2022
FRAUD! ! BRIBERY!! COMMUNICATION!! Horrible communication from the start. Scheduled six services to be completed and the service advisor only scheduled ! BRIBERY!! COMMUNICATION!! Horrible communication from the start. Scheduled six services to be completed and the service advisor only scheduled one. When I received a confirmation email, I called back to verify the services and was told I am scheduled in their system for all six and the email I received will only show the “first serviced entered”. Then received a confirmation phone call from the dealer to confirm our appointment and when I asked to tell me what we were scheduled for, the caller was only able to confirm the “first serviced entered”. When I said to her we had more scheduled, she responded, “well we probably won’t have time to do all that. After being placed on hold for several minutes, twice, the services were scheduled. The following day, I made a mid day follow up call to make sure the car would be ready by the close of business. When I asked which services had been completed and which services were left, I was given a list of services I did not ask for, nor wanted, and the services remaining were missing the ones I requested. After speaking with the service advisor and the “supervisor”, I was reassured that everything would get done on time. When we arrived to pick the vehicle up, we were given the paperwork that showed services we requested were not done and we were being charged for services we did not authorize or request. The service manager stated, “we are getting a heck of a deal”. To compensate for the services not requested nor authorized they CHARGED us for the services we DID NOT REQUEST/AUTHORIZE and did not charged nor document the services we did request. When we asked if the services we requested were even done, the service manager kept reassuring us they were done, “just left off the paperwork” and “it’s a better deal for you”. HERES THE BRIBERY!!!!! The service manager stated to us, “you will be getting a Survey and if you will just remember the favor I just did for you in exchange for a 5 star rating, that would be greatly appreciated.” We payed the bill and left. HERE IS THE FRAUD!!!!!!!, We had new tires installed on the vehicle and requested an alignment and one of the other services was a transmission service. During the mid day check up phone call, the service advisor stated the the car was in need of new struts, we declined this service and stated we would take the vehicle elsewhere given quotes from other shops were coming in $700-$1200 less than the dealer and DO NOT DO THE ALIGNMENT SINCE IT WILL HAVE TO BE REDONE. We were charged for an alignment and a transmission service. A couple days later we took the vehicle to a nationally known and well respected independent auto repair center to get the struts and alignment done. Turns out none of the bolts underneath the vehicle had been touched and when the alignment shop attempted to align the car, it would not align due to a bent cross arm. We kept the part as proof. After the bent part was replaced, the car had a perfect alignment. As too the transmission getting serviced, there does not appear to be any evidence that would lead another service tech or any reasonable person to conclude it was serviced. Maybe it could have, but again, no signs. We normally don’t do these types of surveys nor do I really make a appoint to give negative feedback but after everything that transpired and to find out that the car wasn’t even aligned yet we were charged for an alignment is very disappointing to say the least. We absolutely have no trust in this Stealership and will continue to warn others to stay away. More
by H. Driver
Verified CustomerEmployees Worked With
Service department
April 27, 2022
Very good repair. And service for new customers who came in with an acute problem. Although we live 30+ miles away, we will certainly return for vehicle maintenance a And service for new customers who came in with an acute problem. Although we live 30+ miles away, we will certainly return for vehicle maintenance and service in the future. More
by aepmhp714
Employees Worked With
Michael Burke, Dylan Wick
April 26, 2022
I enjoy this dealership over the past ten years. I have bought my last three cars from them. They were 2013, 2018, and 2019 Elantra sel. I have had great service always by Greg May Hyundai. I I have bought my last three cars from them. They were 2013, 2018, and 2019 Elantra sel. I have had great service always by Greg May Hyundai. I will continue to make my trading for new vehicles with them. I couldn't have ask for a better group of personnel to support me with their services. Thank you Greg May Hyundai. Signed: Ben Johnson More
by Benjam65
Employees Worked With
Paul Myrick
April 24, 2022
I saw a car online and signed up to be contacted. Ended up not getting the car we looked at online but bought three, yes 3, cars on the same day. Awesome salesperson, Jason Flores. Ended up not getting the car we looked at online but bought three, yes 3, cars on the same day. Awesome salesperson, Jason Flores. More
by MARYSJ85
Employees Worked With
Matt Murrey, Thomas Gentz, Jacob Flores
April 24, 2022
Great place with even better people. They care about you and meeting your needs. You can't go wrong here! Will definitely be coming back next time I need to buy a car. Clayton is an amaz They care about you and meeting your needs. You can't go wrong here! Will definitely be coming back next time I need to buy a car. Clayton is an amazing salesman btw. More
by KAREN.HRV
Employees Worked With
Ramsey Ruiz, Thomas Gentz, Clayton W.
April 23, 2022
No pressure! Friendly and welcoming. Laid out the facts on available of cars. Only thing wish Hyundai had larger photos on sight to show color choices. Color Friendly and welcoming. Laid out the facts on available of cars. Only thing wish Hyundai had larger photos on sight to show color choices. Color chart and internet pictures make it hard to see actual full car look. More
by RMICHNA
Employees Worked With
Paul Malvaez, Ramsey Ruiz
April 22, 2022
Dylan has always provided outstanding service for our car. He is always friendly and courteous and gets us in and out quickly. We appreciate him. car. He is always friendly and courteous and gets us in and out quickly. We appreciate him. More
by CampbellM
Employees Worked With
Dylan Wick
April 17, 2022
The sales team that we worked with was awesome and answered all the questions we had. A much more friendly environment and friendly staff then the Hyundai in Killeen. I will take the one hour drive fo answered all the questions we had. A much more friendly environment and friendly staff then the Hyundai in Killeen. I will take the one hour drive for great customer service then drive fifteen minutes for really horrible service. ⭐️⭐️⭐️⭐️⭐️ More
by orochioffire
Employees Worked With
Ramsey Ruiz, Steven Kirkpatrick
