Deceptive and terrible customer relations. I think a class action lawsuit should be filed against this dealership and I may be looking for an attorney because of the way they handle my car buying experience when paying in full at time of purchase. Way too much to type here but if you are reading this I highly suggest going to a different dealership!

My husband and I are long-time Hyundai customers, and what should have been a happy purchase turned into the single worst car-buying experience we’ve ever had. Just last week, we traded our 2021 Palisade for a 2026 in Killeen, TX. That dealership was fantastic, professional, respectful, and easy to work with. While there, I fell in love with the 2025 Sonata Limited in Carbon Blue with a black interior. Killeen couldn’t source that exact color, so on 9/2/2025 my husband contacted Hyundai of Waco. That’s where things went downhill. We were connected with sales associate Justin Chavez. Over text, he promised us the exact car I wanted in Carbon Blue/Black and gave us an out-the-door price of $38,597.06, assuring us that it included the military discount. When asked for the quote in writing, Justin said: “My manager is also a military veteran he’s a man of his word so you don’t have to worry about that.” We trusted his word and drove more than an hour to Waco to finalize the deal. From there, the red flags started. We learned the car wasn’t on site and would be driven in from Houston (3+ hours away), raising concerns about warranty mileage and damage. When we voiced hesitation, Justin’s visible frustration was clear. He insisted the warranty would adjust to reflect mileage and that any damage would be taken care of. On pickup day (9/4/2025), I inspected the car and immediately noticed scratches on the hood, bumper, and spoiler (one especially deep), bubbles in the tint on every window with a tear in one, and a dusty interior. Even after a “buff and detail,” the scratches remained. Instead of acknowledging the problem, Justin tried to gaslight me: “With these color cars there will always be microscratches.” About the deeper mark: “A little bird could have jumped up and made it.” Then: “Is this something that would prevent you from taking the car?” When I reminded him this was a nearly $40,000 purchase and I just wanted the car in new-car condition, his tone turned snarky: “Oh you paid $40k or more like $38k?” and “Ok so you paid cash for the car?” As a compromise, my husband suggested they at least include all-weather mats if we accepted the car as-is. At this point Justin raised his voice at us while I was holding our 1.5-year-old and said: “I don’t know what you guys want me to do, I’ll tell my manager but how about he just take your car back!” He stormed off, and when confronted, doubled down: “I mirror attitude. Y’all started this yesterday when you said you didn’t want the car if it was being driven here. We are not making any money off this sale! Y’all got a great deal and you’re still complaining!” No manager ever came to speak to us. Justin belittled and yelled at us in the middle of the showroom, in front of other customers, and management allowed it. For the record: we never asked him to find this car. He pushed the deal, saying he “wanted to make a sale.” And yet, when we pointed out issues, he threw the price back in our faces as though it excused selling a damaged product. In the end, we accepted the vehicle only because I need reliable transportation for work and school. My husband is a 100% service-disabled veteran who stays home with our child. What should have been a joyful moment for our family was humiliating. Even our toddler behaves better than this grown man did. To top it off, once inside the car, we also noticed a creak in the driver-side door hydraulics. Why this matters for future customers Expect visible damage to be dismissed or minimized. Expect hostility if you speak up. Expect no accountability from management. Expect to be told you got a “good deal” instead of being treated with basic respect. I left that dealership feeling unsafe to ever return, worried that if they do decide to attempt any future repairs, retaliation could occur.

Exploitative. Dishonest. Predatory. Unrelenting. — Avoid Greg May Waco Hyundai at All Costs On August 25, 2021, my wife and I bought a 2022 Hyundai Tucson Limited from Greg May Waco Hyundai, and it remains not only the worst customer experience we’ve ever had, not just in auto sales, but in any industry, but also the most shameful business transaction we’ve ever experienced. Not just because of the blatant price gouging, but because of the calculated exploitation of a vulnerable family during a global crisis, and the years of harassment that followed. Let me be clear: This dealership didn’t “sell” us a car. They cornered us, ignored our consent, and took full advantage of a pregnant woman’s desperation for a safe vehicle that did not make her sick every time she drove. My wife was pregnant and couldn’t ride in our current vehicle without becoming extremely motion sick and needing to vomit literally after every trip. This Tucson was the only model within a 2.5-hour radius, and they knew it. The MSRP was $34,700, but they charged us $42,689.66 — nearly $8,000 over sticker — and still had the nerve to refuse to negotiate even a single dollar. They tacked on every possible junk fee and “add-on”, including nitrogen in the tires, and when I asked if they could just round down to simply an even $42,680 ($9.66 lower) I was told, verbatim: “My boss said no, If you don’t buy it, someone else will.” That’s not salesmanship. That’s extortion dressed up as scarcity. We also had a bank pre-approval letter in hand and told them explicitly when they said they could do in house financing: “We already have approval, we are not interested and we DO NOT want you to run our credit.” They ran it anyway. Without permission. Then came back with a worse interest rate and pressured us to take their financing. When I objected and called them out on the fact that we asked them not to and that they didn’t need to, they smugly claimed, “We have to run credit for every sale.” That’s not just false, it’s illegal behavior masquerading as policy. Manipulative. Shady. Indefensible. To make matters worse, we were asked to arrive early — only to be forced to wait for hours because the finance staff was in a company-wide meeting. My pregnant wife sat there sick, weak, and hungry, while we waited in an empty showroom. When the finance manager finally emerged, teary-eyed; he told us they’d all just been yelled at by management. Why share that with us? To guilt us into sympathy? Or to excuse their cold, soulless service? We left that day, barely able to have made the down payment, already upside down, with a car we needed — but a dealership we will never forget. And just when we thought it was over — it wasn’t. For the last four years, Greg May Hyundai has relentlessly harassed me with nonstop marketing: emails, phone calls, letters — even after repeated requests to unsubscribe and multiple direct demands to stop. So why am I just now writing this, 4 years later? Because when I finally told them if they did not stop, I would report their harassment to Hyundai Corporate and file a formal complaint, they didn’t stop. Instead, they just called my wife, trying to get her to trade in the same overpriced car we’re still paying off for another horribly overpriced car. That was the final straw. To Hyundai Corporate: Between myself, my wife, my parents, and my grandmother, our families’ last 7 cars have been Hyundai vehicles (granted, from another, much better dealership). We were loyal. We believed in the brand. But after this nightmare, and the fact that Hyundai Corporate allows this kind of dealership behavior to exist under their name, that loyalty is dead. Our next vehicle won’t be a Hyundai. What happened at Greg May Waco Hyundai wasn’t just bad service. It was deliberate exploitation, intentional deception, and systemic greed at its most grotesque. If you value your money, your dignity, your family, or your peace of mind — stay far away from this dealer

Service and management are the worst I've dealt with, put part on car that they discussed with me and jacked up repair price ,got car home 2200.00 dollars next car still having same problem they were supposed to have fixed,however my navigation system no longer working not sure what they done when called it was you can bring back maybe part defect,really I live 70 miles away rude,tacky,very unprofessional service department its a joke please beware.

Had no problems with any of The people Royal Wiseman was extremely helpful and knowledgeable about the Kona we purchased. Thomas in financial was very good and knowledgeable walked me through the process and made me feel comfortable about my purchase.

I’ve never left less than a 5-star review in my life. But the treatment from Hyundai Waco over the last 6 years broke me. Customer service is a mess. Constant management turnover. Zero communication. And worst of all—they don’t fix things. I’ve had to return multiple times because they forgot to hook something up after a repair. It’s a circus. The service manager looked me in the eye and said, “I don’t need to know! We’re great! Thanks!” — pounding the counter and storming off — when I calmly brought up years of unresolved issues. All recorded, by the way. I’m easy to find in the Waco community. If you want to hear the full story, feel free to reach out. I wouldn’t wish this experience on anyone, and I wouldn’t trust Hyundai—or Hyundai Waco—if you need a reliable vehicle or want to be treated like a human being who depends on one.