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Waco Hyundai

Overview Reviews (1,023)

Waco Hyundai

Name: Waco Hyundai
Address: 1501 W. Loop 340, Waco, TX, 76712, US
Telephone: (254) 218-3567
Rating: 3.5

3.5

1,023 Reviews

1501 W. Loop 340, Waco, Texas 76712

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Sales: (254) 218-3567

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Waco Hyundai

Waco, TX

Overview

Reviews

3.5

1,023 Reviews

Call Dealership (254) 218-3567

1501 W. Loop 340

Waco, TX

76712

Directions

3.5

1,023 Reviews

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This rating includes all dealership reviews, with more weight given to recent reviews.

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Overview Reviews (1,023)

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Sales: (254) 218-3567

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buying experience car service repair make appointment Greg customer service May phone call

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Showing 1,023 reviews

February 17, 2022

SALES VISIT - USED

The best part was when I signed the papers I was not pressured to get things I didn’t want, like extended warranties. The salesmen were nice and another jumped in to help when the guy I had an appt with pressured to get things I didn’t want, like extended warranties. The salesmen were nice and another jumped in to help when the guy I had an appt with was busy. I was not happy that I made an appt to test drive the vehicle on my lunch break and it was not up front and ready. Also, said I’d be back at 5 to sign the papers, but didn’t get to until 6. I set times because I had to get back to work and had plans that evening. Please be more aware of your customers’ time. Otherwise it was a smooth process and I love my SUV. More

by RHCUPCAKE

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Steven and cannot remember financing person’s name. Sorry, Justin Owens

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February 17, 2022

SERVICE VISIT

I love this dealership! ! Everyone is so friendly and helpful in all departments, sales, finance, and service. All of my questions are always answered. Will buy every car fro ! Everyone is so friendly and helpful in all departments, sales, finance, and service. All of my questions are always answered. Will buy every car from them!!! More

by skccarter

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Bill Knight

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February 16, 2022

SALES VISIT - NEW

I signed papers & gave down payment. Car kicked parking sensor codes, was going to take at least a couple of hours. I needed my vehicle back as I had to pick up my daughter & was already Car kicked parking sensor codes, was going to take at least a couple of hours. I needed my vehicle back as I had to pick up my daughter & was already late because of them. General Manager got involved, talked down to me as if I was a stupid woman, it went downhill from there. I canceled the deal, he said “I was fired as a customer, get out of his dealership and never come back.” More

by CHARLANE_THOMPSON

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Employees Worked With

Steven Kirkpatrick was great!, Matt Murrey, Thomas Gentz, Bill Knight, Justin Chavez

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Feb 17, 2022 -

Waco Hyundai responded

Charlane, We are very sorry for the entire issue. The sensor codes that came up after you had taken delivery of the vehicle and left the dealership. While they are rare they sometimes occur. The issue was identified and corrected, actually the issue was a very simple fix. We hate the car deal did not work out as we come to work every morning to sell cars not take them back. You asked to cancel the deal and for your down payment back, you were not happy despite our best efforts. We cancelled the sale and refunded your money. After we agreed to cancel the sale and were in the process of refunding your money you stood in the middle of the showroom floor talking very loud disturbing the other prospective buyers and disrupting business. The General Manager did ask you to leave and not return. The vehicle's sensor issue was corrected before you left the dealership, the vehicle has been sold to a very happy customer.

February 16, 2022

SERVICE VISIT

Had wrong part after saying they had correct part and had to reschedule to get another diagnoses. to reschedule to get another diagnoses. More

by kitty_stanfill23

Verified Customer

Customer Service

Friendliness

Quality Of Work

Recommend Dealer

Employees Worked With

Don’t know

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Feb 17, 2022 -

Waco Hyundai responded

We appreciate your business and we are very sorry for your inconvenience. Bill Knight our Fixed Operations Director is aware of the issue with your vehicle and will be in touch to take care of you. Sometime additional parts are required and supply chain issues add to the frustrations for both the dealer and customer.

February 15, 2022

SERVICE VISIT

service department was fantastic. very helpful, fast, and courteous. kept me informed on progress of auto very helpful, fast, and courteous. kept me informed on progress of auto More

by vlf7022

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Dylan - 5 stars or as high as you can go

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February 14, 2022

SERVICE VISIT

This bunch is caring and considerate. They deliver superior service. I will keep taking my car there. They deliver superior service. I will keep taking my car there. More

by PRISSCOTT109

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Paul Malvaez, Bill Knight

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February 12, 2022

SALES VISIT - USED

It was one of the nicest customer service you will all get out! Will recommend get out! Will recommend More

by EMILYHICKS

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Justin Owens, Ramsey Ruiz

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February 12, 2022

SERVICE VISIT

Never follow up, never call back, no use of previous knowledge of the vehicle, do not keep notes - we have to go through everything every time we talk to them. knowledge of the vehicle, do not keep notes - we have to go through everything every time we talk to them. More

by juliebarnum05

Verified Customer

Recommend Dealer

Employees Worked With

Bill Knight

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Feb 17, 2022 -

Waco Hyundai responded

Hi Julie, thank you for bringing this concern to our attention. Our guest relations team will be reviewing the details of your case.

February 10, 2022

SERVICE VISIT

The guy at the check in desk was on the phone when I arrived, he never acknowledged my presence. arrived, he never acknowledged my presence. More

by calyoungtessjan

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Bill Knight

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February 08, 2022

SERVICE VISIT

Bill really appreciate the help you did on getting my vehicle in and worked on in a timely manner. vehicle in and worked on in a timely manner. More

by marleevannorman

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Bill Knight

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Waco Hyundai

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