Waco Hyundai

My husband and I are long-time Hyundai customers, and what should have been a happy purchase turned into the single worst car-buying experience we’ve ever had. Just last week, we traded our 2021 Palisade what should have been a happy purchase turned into the single worst car-buying experience we’ve ever had. Just last week, we traded our 2021 Palisade for a 2026 in Killeen, TX. That dealership was fantastic, professional, respectful, and easy to work with. While there, I fell in love with the 2025 Sonata Limited in Carbon Blue with a black interior. Killeen couldn’t source that exact color, so on 9/2/2025 my husband contacted Hyundai of Waco. That’s where things went downhill. We were connected with sales associate Justin Chavez. Over text, he promised us the exact car I wanted in Carbon Blue/Black and gave us an out-the-door price of $38,597.06, assuring us that it included the military discount. When asked for the quote in writing, Justin said: “My manager is also a military veteran he’s a man of his word so you don’t have to worry about that.” We trusted his word and drove more than an hour to Waco to finalize the deal. From there, the red flags started. We learned the car wasn’t on site and would be driven in from Houston (3+ hours away), raising concerns about warranty mileage and damage. When we voiced hesitation, Justin’s visible frustration was clear. He insisted the warranty would adjust to reflect mileage and that any damage would be taken care of. On pickup day (9/4/2025), I inspected the car and immediately noticed scratches on the hood, bumper, and spoiler (one especially deep), bubbles in the tint on every window with a tear in one, and a dusty interior. Even after a “buff and detail,” the scratches remained. Instead of acknowledging the problem, Justin tried to gaslight me: “With these color cars there will always be microscratches.” About the deeper mark: “A little bird could have jumped up and made it.” Then: “Is this something that would prevent you from taking the car?” When I reminded him this was a nearly $40,000 purchase and I just wanted the car in new-car condition, his tone turned snarky: “Oh you paid $40k or more like $38k?” and “Ok so you paid cash for the car?” As a compromise, my husband suggested they at least include all-weather mats if we accepted the car as-is. At this point Justin raised his voice at us while I was holding our 1.5-year-old and said: “I don’t know what you guys want me to do, I’ll tell my manager but how about he just take your car back!” He stormed off, and when confronted, doubled down: “I mirror attitude. Y’all started this yesterday when you said you didn’t want the car if it was being driven here. We are not making any money off this sale! Y’all got a great deal and you’re still complaining!” No manager ever came to speak to us. Justin belittled and yelled at us in the middle of the showroom, in front of other customers, and management allowed it. For the record: we never asked him to find this car. He pushed the deal, saying he “wanted to make a sale.” And yet, when we pointed out issues, he threw the price back in our faces as though it excused selling a damaged product. In the end, we accepted the vehicle only because I need reliable transportation for work and school. My husband is a 100% service-disabled veteran who stays home with our child. What should have been a joyful moment for our family was humiliating. Even our toddler behaves better than this grown man did. To top it off, once inside the car, we also noticed a creak in the driver-side door hydraulics. Why this matters for future customers Expect visible damage to be dismissed or minimized. Expect hostility if you speak up. Expect no accountability from management. Expect to be told you got a “good deal” instead of being treated with basic respect. I left that dealership feeling unsafe to ever return, worried that if they do decide to attempt any future repairs, retaliation could occur. More

Exploitative. Dishonest. Predatory. Unrelenting. — Avoid Greg May Waco Hyundai at All Costs On August 25, 2021, my wife and I bought a 2022 Hyundai Tucson Limited Dishonest. Predatory. Unrelenting. — Avoid Greg May Waco Hyundai at All Costs On August 25, 2021, my wife and I bought a 2022 Hyundai Tucson Limited from Greg May Waco Hyundai, and it remains not only the worst customer experience we’ve ever had, not just in auto sales, but in any industry, but also the most shameful business transaction we’ve ever experienced. Not just because of the blatant price gouging, but because of the calculated exploitation of a vulnerable family during a global crisis, and the years of harassment that followed. Let me be clear: This dealership didn’t “sell” us a car. They cornered us, ignored our consent, and took full advantage of a pregnant woman’s desperation for a safe vehicle that did not make her sick every time she drove. My wife was pregnant and couldn’t ride in our current vehicle without becoming extremely motion sick and needing to vomit literally after every trip. This Tucson was the only model within a 2.5-hour radius, and they knew it. The MSRP was $34,700, but they charged us $42,689.66 — nearly $8,000 over sticker — and still had the nerve to refuse to negotiate even a single dollar. They tacked on every possible junk fee and “add-on”, including nitrogen in the tires, and when I asked if they could just round down to simply an even $42,680 ($9.66 lower) I was told, verbatim: “My boss said no, If you don’t buy it, someone else will.” That’s not salesmanship. That’s extortion dressed up as scarcity. We also had a bank pre-approval letter in hand and told them explicitly when they said they could do in house financing: “We already have approval, we are not interested and we DO NOT want you to run our credit.” They ran it anyway. Without permission. Then came back with a worse interest rate and pressured us to take their financing. When I objected and called them out on the fact that we asked them not to and that they didn’t need to, they smugly claimed, “We have to run credit for every sale.” That’s not just false, it’s illegal behavior masquerading as policy. Manipulative. Shady. Indefensible. To make matters worse, we were asked to arrive early — only to be forced to wait for hours because the finance staff was in a company-wide meeting. My pregnant wife sat there sick, weak, and hungry, while we waited in an empty showroom. When the finance manager finally emerged, teary-eyed; he told us they’d all just been yelled at by management. Why share that with us? To guilt us into sympathy? Or to excuse their cold, soulless service? We left that day, barely able to have made the down payment, already upside down, with a car we needed — but a dealership we will never forget. And just when we thought it was over — it wasn’t. For the last four years, Greg May Hyundai has relentlessly harassed me with nonstop marketing: emails, phone calls, letters — even after repeated requests to unsubscribe and multiple direct demands to stop. So why am I just now writing this, 4 years later? Because when I finally told them if they did not stop, I would report their harassment to Hyundai Corporate and file a formal complaint, they didn’t stop. Instead, they just called my wife, trying to get her to trade in the same overpriced car we’re still paying off for another horribly overpriced car. That was the final straw. To Hyundai Corporate: Between myself, my wife, my parents, and my grandmother, our families’ last 7 cars have been Hyundai vehicles (granted, from another, much better dealership). We were loyal. We believed in the brand. But after this nightmare, and the fact that Hyundai Corporate allows this kind of dealership behavior to exist under their name, that loyalty is dead. Our next vehicle won’t be a Hyundai. What happened at Greg May Waco Hyundai wasn’t just bad service. It was deliberate exploitation, intentional deception, and systemic greed at its most grotesque. If you value your money, your dignity, your family, or your peace of mind — stay far away from this dealer More

Service and management are the worst I've dealt with, put part on car that they discussed with me and jacked up repair price ,got car home 2200.00 dollars next car still having same problem they were suppose part on car that they discussed with me and jacked up repair price ,got car home 2200.00 dollars next car still having same problem they were supposed to have fixed,however my navigation system no longer working not sure what they done when called it was you can bring back maybe part defect,really I live 70 miles away rude,tacky,very unprofessional service department its a joke please beware. More

Had no problems with any of The people Royal Wiseman was extremely helpful and knowledgeable about the Kona we purchased. Thomas in financial was very good and knowledgeable walked me through the process an extremely helpful and knowledgeable about the Kona we purchased. Thomas in financial was very good and knowledgeable walked me through the process and made me feel comfortable about my purchase. More

I’ve never left less than a 5-star review in my life. But the treatment from Hyundai Waco over the last 6 years broke me. Customer service is a mess. Constant management turnover. Zero communication. But the treatment from Hyundai Waco over the last 6 years broke me. Customer service is a mess. Constant management turnover. Zero communication. And worst of all—they don’t fix things. I’ve had to return multiple times because they forgot to hook something up after a repair. It’s a circus. The service manager looked me in the eye and said, “I don’t need to know! We’re great! Thanks!” — pounding the counter and storming off — when I calmly brought up years of unresolved issues. All recorded, by the way. I’m easy to find in the Waco community. If you want to hear the full story, feel free to reach out. I wouldn’t wish this experience on anyone, and I wouldn’t trust Hyundai—or Hyundai Waco—if you need a reliable vehicle or want to be treated like a human being who depends on one. More

Very unprofessional staff and rude once they know you aren’t budging on their first offer. aren’t budging on their first offer. More

Came in to buy a used car listed on their website for $12750. Great price, super excited. Drove 100mi to come buy it. Go through the whole process, got my old trade appraisal, everything. They come back $12750. Great price, super excited. Drove 100mi to come buy it. Go through the whole process, got my old trade appraisal, everything. They come back and show the price with an added $1900 "security package" tacked on, and offered $1300 less for my trade than lowest value the appraisal tool on their website. Plus various "administrative fees" tacked on, all in all the price was almost $3000 more than listed online. Combined with the xx trade offer meant the car was in the neighborhood of $4000 more than I was expecting based off the online price, and conversations over the phone, a nearly 30% upcharge. Unbelievable. Every dealership sucks, but this is a standout from all the others for how fake their online prices are. More

Waco Hyundai and their service manager are a complete embarrassment to the Keating Group. Greg May should be glad his name is no longer associated with this dealership and its service department. From th embarrassment to the Keating Group. Greg May should be glad his name is no longer associated with this dealership and its service department. From the lack of customer care, worthless communication skills, to their disorganized service, this experience has left me livid. I will never return and would never recommend their services to others. Ultimately, this experience left such a foul taste in my mouth that I sold my Hyundai two days after the repairs were completed to avoid ever returning to Waco Hyundai. (This was the third Hyundai that I’ve owned.) Unfortunately, they are the only Hyundai dealership in a 50-mile radius of me. Of course, they wanted to know how my experience was at the dealership. A few days after my service visit, I was sent a text to rate my experience. It was a sliding scale, with ‘10’ being perfect and ‘0’ being poor. I easily responded with a ‘0’. I received a reply asking how they could “make it right.” At this point, it was too late for that. Not to mention, everything I had been through for the past 33 days was too long to explain by text. I sent a text back asking them to call me so I could explain the situation. A man named Rich (director of operations) called me a couple days later to discuss everything. He explained to me that he had only been hired a few days ago. It sounded like he was essentially brought in to straighten up the place and clean up their messes. We talked for a good 30 minutes, and I explained why I rated them a ‘0’, why I sold my car and so on. To “make things right”, he offered to detail my new car for free. I almost spit out my drink – surely, he was kidding! There was NO way I would ever go back there, much less take my new vehicle to be detailed by them. He was insistent and asked, “what else could we do”? I didn’t really know what else to say, so I mentioned a fuel gift card. Since Rich was new to Waco Hyundai, he said he would run the idea of a fuel gift card by the manager and see what he could do. He called me back a couple days later. His manager was good with the fuel card, BUT only if I left them a ‘10’ review in exchange for it! WHAT??? That’s a hard NO! After everything, your manager now wants to BRIBE me with a gift card to LIE and leave a perfect ‘10’ review for a gift card? This is absolutely UNETHICAL and UNPROFESSIONAL. I really should not have been surprised at this point though. Finally, if you’re considering this dealership, please avoid it all costs and save yourself the misery. I was without my vehicle for 33 DAYS to replace a battery. During all of that time, they still did not complete the open recalls I asked them to handle. My Hyundai app would alert me with updates on my car and allow me to track my vehicle’s activity. It just sat there for SO many days with NO activity. Why weren’t the recalls handled during that time? More

If I could give it 0 stars I would. I’ve had my Sonata oil serviced by Hyundai since I got it. Always a good experience until I took it in for maintenance. My check engine light was on I’ve had my Sonata oil serviced by Hyundai since I got it. Always a good experience until I took it in for maintenance. My check engine light was on and my car started to over heat randomly. I spent $3,000 of my own money for all of the repairs. I got my car back and the exact same day my car was having the exact issues I took it in with. Over heating and my engine light came on. Justin told me “give it some time” it probably just needs a little bit of time to “re-set” itself. I took the car back two days later because I still had the same issues. He then said “oh your engine is failing”..why wouldn’t they have told me that prior when I paid for the check on my car? It will be 16k for a new one… I asked well how do I make sure this won’t happen if I buy another car and get serviced here and he basically said I can’t prevent or do anything about it. So now I’m paying on a car I can’t drive because it died not even a week after “fixing”. My warrenty had literally just ran out so Hyundai didn’t want to fix their mistake tragic. Fast fwd to now, I called trying to get a number for corporate they tell me “they don’t have a corporate number or anyone in corporate”? Okay whatever so one of the service reps (I think it was Justin again) says he will try to help me and see about salvage motor options to get me a new motor…says he will call me back…that was in November 2023…so I call again and contact Ramsey and he tries to “help” and says he’s going to look into my case and call me back THAT WAS IN JANUARY…all while this is happening I’m getting so many calls to buy a new car. When I tell them the situation everyone says they will look into it and doesn’t. Ramsey even texted asking if I was interested in purchasing a car but to help me like he supposedly intended…I told him my issues he said “sorry” and that was that. Do not give these people your hard earned money. I am so disappointed in this company that I initially loved. I swore I would never purchase anything but a Hyundai..they don’t care about anything but making a sale. Now I’m stuck paying for a gorgeous car that I can’t dive so that it doesn’t go on my credit. I have no car to drive now until this is paid off. More

Tim Rich, Service Advisor provided me with superior customer service. He is a ten star service advisor. He went above and beyond in having a new engine installed in my 2015 Sonata much quicker than I e customer service. He is a ten star service advisor. He went above and beyond in having a new engine installed in my 2015 Sonata much quicker than I expected. He even took time out to obtain a quote and time frame from a body shop to have the hood of my car painted and had my car delivered to them. Tim is extremely friendly, very responsive, knowledgeable and treated me as if I were his most important customer. I suspect be treats each of his customers the same way, as VIPs! He was upfront with me and has restored my faith that honesty still exists in the automotive repair business. I highly recommend Tim Rich to handle your service needs. More