W&L Subaru - Service Center

OOPS! !! What happened? I have become accustomed to friendly, polite customer service and professional service technicians during my last appointments at W& !! What happened? I have become accustomed to friendly, polite customer service and professional service technicians during my last appointments at W&L Subaru. Unfortunately, this was far from my experience this time. My car was making some "clunking" noises that I was concerned about before driving to Virginia for vacation. The service tech found nothing wrong and told me that I needed to buy new tires. Since then the "clunking" noises have increase so I made another service appointment for the same problem. Again, they couldn't find any significant problem and said that it was probably a loose wheel weight. There was nothing mentioned about my tires this time. The service advisor was silently rude, not offering any help or suggestions as to what to do next. He acted like I was an inconvenience and I was interrupring his day. I wrote a note on my service invoice that stated my displeasure They never asked me if everything was OK but there where quick to process my credit card. While leaving the dealership, I noticed that my tire pressure light was on. I went back inside and asked the advisor if they could check my tire pressure. He said that the tires were probably just cold. How very shocking! W&L, I am very dissapointed with my service. I am also surprised and dissapointed that this is the way that you want your dealership to be represented. More

Quick, rental smooth as well. In and out in less than 5 minutes. Same on return of rental. In and out in less than 5 minutes. Same on return of rental. More

All staff were very very helpful and kind! Fantastic job! My car looks amazing both on the inside and out! They were a pleasure to work with and made the process much easier. Fantastic job! My car looks amazing both on the inside and out! They were a pleasure to work with and made the process much easier. More

Great service professional technicians best service anywhere always treated me well always willing to go the extra mile anywhere always treated me well always willing to go the extra mile More

Great dealership, excellent staff. You are treated like family. Services are fully explained. Will continue going there. You are treated like family. Services are fully explained. Will continue going there. More

Honestly the best vehicle service I've ever received. Everybody was kind and courteous and I was never let wondering what was going on or when the vehicle would be done as I was given updates and notific Everybody was kind and courteous and I was never let wondering what was going on or when the vehicle would be done as I was given updates and notifications the entire time my vehicle was in service. Absolutely exceeded my expectations and I would without a doubt recommend W&L to anyone interested in their service. More

Always welcome to call and. Bring in our vehicle. Explains what is needed after the we talk. Professional and more. A delight to to have confidence in Roy and will dealershi Bring in our vehicle. Explains what is needed after the we talk. Professional and more. A delight to to have confidence in Roy and will dealership More

He handled my service very well. He was cordial and efficient. He took care of all my concerns and the service to my car was well done. He was cordial and efficient. He took care of all my concerns and the service to my car was well done. More

As always, W&L exceeds all of my service expectations. So happy that we bought from W&L Subaru. So happy that we bought from W&L Subaru. More

I love my 2012 Subaru! It has over 100000 miles on it. The body work done on it ,the very clean car I got back and the customer service was excellent.. The lady at the f It has over 100000 miles on it. The body work done on it ,the very clean car I got back and the customer service was excellent.. The lady at the front desk was very nice and helpful. If ever get a new car,it will definitely be a Subaru! More