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W&L Subaru - Service Center

Northumberland, PA

4.8
1,966 Reviews

1,966 Reviews of W&L Subaru - Service Center

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November 14, 2024

The staff are incredibly friendly, super helpful and very knowledgeable about their products. Amazing fast service with a video of the work and services completed. I would recommend to everyone! More

by jdieter817
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Chubb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Barrenechea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

W&L Subaru responded

Thank you so much for the review! Have a great day!

November 14, 2024

My 2021 Subaru WRX had a low tire pressure light on and the RF window was inoperable from the driver side switch. The car has approx 300 miles on it and the factory warranty just expired in August. At the More

by mark_rider2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

W&L Subaru responded

Thank you for the feedback. We will definitely utilize your comments as we strive to improve our customer experience going forward. Have a great day.

November 10, 2024

Always professional and try there very best to have there customers leave satisfied. Would recommend! More

by Mallenday67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Barrenechea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

W&L Subaru responded

Thanks so much for the review!

November 09, 2024

You always get my car and have it serviced and I don't even have to make a trip to the dealership More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Barrenechea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

W&L Subaru responded

Hi Robert, we're delighted that you enjoy our free service valet! Have a great day!

November 08, 2024

thanks Roy and Owen for their great help to service my Subaru Forester 2017. They went above and beyond, their professionalism and attention to detail were truly impressive. It’s clear that they take prid More

by Bing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

W&L Subaru responded

Thank you so much for the 5-star ratings! Have a great day!

November 06, 2024

Great experience in service and everyone I talk to on the phone. Always so friendly More

by gourmetstyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Barrenechea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

W&L Subaru responded

Thanks, and have a great day!

November 06, 2024

Extremely helpful. They stay in contact with me about findings in crossteck . Not able to pick up vehicle during service department hours and again they accommodate me More

by Francisco Ortiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Barrenechea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

W&L Subaru responded

Thank you so much for the 5-star ratings!

November 02, 2024

Part ordered but not delivered. Not notified causing unnecessary 40 minute drive to W&L. Upon completion of work on rescheduled date, hood not completely closed and required stoppin More

by bodnerbmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Owen Long
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

W&L Subaru responded

Thank you for the feedback. You are right, it sounds like we could have done better here. We apologize for the lack of communication you experienced. We will do our best to use your comments here as a coaching tool to make improvements where necessary. Thanks again and have a great day.

October 28, 2024

Awesome people ! Great service ! Definitely the best Subaru dealer in the area and would only recommend w and l Subaru ! More

by randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Faust
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

W&L Subaru responded

Thank you, Randy!

October 27, 2024

Good job got it done in a good time frame so far so good will keep going back More

by mikekristy12
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Barrenechea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Faust
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

W&L Subaru responded

Thank you for your review!