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W&L Subaru - Service Center

Northumberland, PA

4.8
1,966 Reviews

1,966 Reviews of W&L Subaru - Service Center

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November 20, 2024

The people are great, the place is clean and net, and the service is great. More

by jlsauers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Barrenechea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

W&L Subaru responded

Thanks so much for the review!

November 20, 2024

Always so welcoming and great service, will only go here with my anything for my car More

by sagereich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
Nov 21, 2024 -

W&L Subaru responded

Thank you for the 5-star ratings!

November 17, 2024

This trip they did right by us. The problem was fixed and the car works fine. More

by annie7
Workmanship
Recommend Dealer
Yes
Employees Worked With
We don't know who was in charge
Nov 18, 2024 -

W&L Subaru responded

Thanks so much for the review, and have a great day!

November 17, 2024

Lack of responsiness. No responds from management service or sales. Have purchased 2 new outbacks recently and had tire issues with both. Charged a $120 for A8 dollar piec More

by marlgrm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Mertz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

W&L Subaru responded

Thank you for the feedback. We sympathize with your concerns. It is not clear from your description how to attempted to reach us, so for more information on your tire issues, please give us a call at 570.473.3432.

November 16, 2024

This is the fourth car I bought from this dealership and the first that I had rodent damage to the wires. Perfect. It was a very expensive fix. However, the inside of the car was left very dirty. The gas ta More

by gshallesGail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Have no idea who worked on my car
Nov 18, 2024 -

W&L Subaru responded

Thank you for the feedback. We are always looking to improve and we will definitely look into your issues in service to see what happened here. Thanks again and have a great day.

November 16, 2024

Everyone has been so helpful. I would rate this dealership second to none .We appreciate the awesome service we received. More

by COWGIRL4EVA16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

W&L Subaru responded

Thanks so much for the review!

November 16, 2024

Convenient, clean, have a lot of cars to choose from and very helpful, friendly staff. More

by joekan84
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

W&L Subaru responded

Thanks for your review!

November 16, 2024

Always great customer service! Really appreciate the valet service for oil change appointments. Highly recommend W&L sales and service! More

by deric.horting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keayon Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

W&L Subaru responded

Thank you so much for the 5-star review!

November 15, 2024

The team did an excellent job. I needed new tires and an alignment due to a flat tire. They took care of me and gave me a loaner overnight since it was near the end of the day. More

by ilhoward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Piccurio, and another man who managed my service but I can’t remember his name.
Nov 18, 2024 -

W&L Subaru responded

Thank you for the review! We're glad you enjoyed the free service loaner!

November 15, 2024

love the dealership but will never use their collision center again ! Very Nasty and accusatory . In the few years since i became a customer 2023 i purchased 2 new vehicles and have all 3 of my subarus se More

by N/A
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
SEAN
Nov 15, 2024 -

W&L Subaru responded

Thank you for the feedback, and our apologies that your experience was not outstanding. We strive for excellence in customer service, and we will definitely use your feedback as a coaching tool for our employees to grow and learn from this experience. Thank you again for your review and have a great day.

Nov 15, 2024 -

N/A responded

this seems like an AI generated response. Not anything sent from the dealership itself . but i hope they speak to this employee and tell him to show some respect and thanks because we are the reason he has a job !

Nov 15, 2024 -

W&L Subaru responded

Hi, thanks for the response. Actually I typed that initial response myself (this one too). I work upstairs at the dealership. I don't actually like AI myself. I find it more rewarding to type my own words. But yes, our management team will definitely review your experience. Have a great day!

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