Voyles Chrysler Dodge Jeep Ram of Birmingham

Ever since Benchmark became Voyles it's been nothing but problems, and I've been a customer since 2007. My Ram was presenting with a knock in what I believe to be the suspension, and a fluctuation in RPM problems, and I've been a customer since 2007. My Ram was presenting with a knock in what I believe to be the suspension, and a fluctuation in RPMs at cruising speed. I had them do a cursory check twice during normal service with nothing obvious being reported by the mechanic, but the problem continued. I was about to exceed my warranty, so decided to schedule a service appointment for diagnosis of the problems. Unfortunately, the service appointment couldn't be scheduled anytime in the immediate future, so I was left waiting for several weeks before anyone could look at it. The time arrived for me to drop off my vehicle, and upon drop off, I communicated to the service advisor Antwan that I needed to be made aware if the problem couldn't be resolved / diagnosed that day so I could arrange for a ride, as I live an hour out of town. I was told that he would do so, but 3 o'clock came and went without any communication. I figured he must've gotten busy, so I coordinated my ride, and didn't hear from him till 5:30 well after the time I would have needed to arrange my getting home. This was warning sign number one. Due to the nature of the issues, I tried to provide ample opportunity for the problem to be diagnosed, but after two days of no comms, I decided to call that Thursday. So vehicle dropped on Monday, and I initiated the call on Thursday. Left three messages with no call back. Called Friday, left three messages with no call back. Finally, was able to catch Antwan on the phone, and after a long hold, was told that the tech hadn't been able to determine the problem yet. Fine. I understand things take time, and we agreed to speak at 1 o'clock on Monday the following week. (This was also my b'day weekend, and I was left with no vehicle to get around.) On Monday, called at the agreed upon time, left a message, with no call back. At this point, I'm tired of being put on hold, leaving messages, and otherwise not having any communication with my service advisor other than that which was initiated by me. I figured calling the service manager would be the next level of escalation, so I call David Sparkman. Two messages left, no calls returned. Call later in the day, and happen to catch Antwan on the phone who again tells me the tech knows nothing, my truck is in pieces, and they need another day. Tuesday, I call the service manager again at 2 o'clock after not hearing from anyone all day. I'm left on hold for forty minutes after I was told he was coming to the phone, and would speak to me in ten. At this point, there's no one else to call other than the General Manager, Jackson Haigan. I leave a message with Jackson citing all of the troubles I had experienced, and within 5 minutes of doing so, have a call back from both the service advisor and manager, but no call back from GM. I'm promptly told that they will be putting my truck back together, no problem was ever able to be diagnosed, and I'd be able to come pick it up that day. No charge for the truck being there, and was told that the TCM had been flashed, trans fluid replaced, but my invoice doesn't indicate that any of that had been done. I understand if for billing purposes the invoice had to be drafted this way, but now you have no history of what was done to my vehicle. Oh, and the knock in suspension was never even looked at. Long story longer, the vehicle drives worse than it did went I brought it in. Instead of fluctuating RPMs at cruising speak of 60mph, I now have hard shifts, loss of power, sputters, and fluctuations occurring at all lower speeds... not just 60mph. I've left multiple messages trying to resolve this issue with Antwan and David both, but surprise... no calls back. We're going on 3 weeks with no comms. I have no recourse other than leaving a review, contacting BBB, and coordinating with my lawyer. I've been more than understanding this entire time, and my only desire was better communication. Serious lack of professionalism here. Go elsewhere. More

AMAZING! Antwan Brown in the service dept is the finest example of customer service I have ever seen! Voyles has a customer for life bc of him. They fixed my jeep after another dealerships (McSweeney) croo example of customer service I have ever seen! Voyles has a customer for life bc of him. They fixed my jeep after another dealerships (McSweeney) crookedness tried to destroy it and I am forever grateful. Antwan also kept in contact with me every step of the way! Go here! You won’t be disappointed. More

My husband purchased a truck ( had only a month). Truck has been back and forth to the mechanic. Dealership refuse to pay due to not covered in warranty. The dealership basically sold him a broken truck wi has been back and forth to the mechanic. Dealership refuse to pay due to not covered in warranty. The dealership basically sold him a broken truck will def seek legal advise and report to all websites and Buisness bureau… More

Bought two vehicles from hereWent back to get oil Bought two vehicles from here Went back to get oil changed and wouldnt honor the program I paid for at time of purchase ,blamed benchmark Sent a fr Bought two vehicles from here Went back to get oil changed and wouldnt honor the program I paid for at time of purchase ,blamed benchmark Sent a friend in and he bought a 65k ram Ask for my $100 referral Never received it kept blaming others for not putting it in during sale I buy two cars every two years 100 dollars made sure Hendricks gets all my business More

Since arriving in Birmingham, Voyles has serviced my 2007 Grand Cherokee. I met Ringo Hulsey first at the desk, who treated me fairly and honestly. He clearly understood what services the car needed an 2007 Grand Cherokee. I met Ringo Hulsey first at the desk, who treated me fairly and honestly. He clearly understood what services the car needed and, as an elderly woman, I was very pleased. He arranged a ride to the car rental while they kept my car. Later, when it died, he helped with the decision I faced by pricing repairs versus replacement. I never felt pressured to buy from Voyles or patronized by someone more knowledgeable. Ringo went beyond the minimum to assure that I had a positive experience. I have never had such attention, respect, or understanding. I recommend Ringo to anyone for his integrity and wilI definitely return to Voyles in Birmingham for car service. More

Salesperson said he would hold the keys as we had a 3 hour drive to dealership. 30 minutes out he called to say it sold. hour drive to dealership. 30 minutes out he called to say it sold. More

Sent my Chrysler Pacifica limited van in to have new radio installed. It has taken them over a month to do job and it is still not completed. told me wrong part was shipped to them and they sent my van radio installed. It has taken them over a month to do job and it is still not completed. told me wrong part was shipped to them and they sent my van back today to wait another 2 to 3 days for correct part to arrive. I wish I could add pictures of how they delivered it back to me. It was filthy. It had oil stains all over the overhead ceiling on the drivers side. I called and told them to come back immediately and pick up my van and take it back and clean my van up to the condition it was in when they got it. So now I have no transportation because they said they had no loaners. I have to wait now until they can fix plus clean my van back up. More

Super friendly people. Great service. Always very professional and courteous. Usually doesn't take to long to get my vehicle back. Would definitely recommend to others professional and courteous. Usually doesn't take to long to get my vehicle back. Would definitely recommend to others More

I wish I could give them zero stars they wrecked my jeep and won't even call me back horrible customer service I don't know what I'm going to have to do and won't even call me back horrible customer service I don't know what I'm going to have to do More

The service department is horrible! HORRIBLE!!! Never had a problem when it was Benchmark but now problem behind problem with no resolution. I’ve been told over and over again not to go to Voyles. I should’v a problem when it was Benchmark but now problem behind problem with no resolution. I’ve been told over and over again not to go to Voyles. I should’ve listened. Horrible More