29 Reviews of Vorderman Volkswagen - Service Center
Great dealership. Helped my son's girlfriend buy a used 2007 VW Rabbit from Voorderman in Fort Wayne. Budget was limited as she is a college student. The vehicle was ex Helped my son's girlfriend buy a used 2007 VW Rabbit from Voorderman in Fort Wayne. Budget was limited as she is a college student. The vehicle was experiencing a shifting issue that only showed up after it was warmed up. We brought it back a week or so later (she lives 150 miles out). Abby in service managed to get "warrenty work" done on this car !!!! Very few dealerships would go the extra yard for a used car under 7 K . Had bought a new car many years ago, and also have a car that is serviced regularly there. I would recommend looking these guys up if you are in the market for a new or used car. Go see Ron !! More
Great Service I couldn’t ask for a better experience. Thanks to Abby I will stay a Volkswagen fan for many more years to come. Came in to get a repair because of an I couldn’t ask for a better experience. Thanks to Abby I will stay a Volkswagen fan for many more years to come. Came in to get a repair because of an issue with my DEF systems in my 2014 TDI. Abby was professional and gave me all the facts about the process that was need to fix my TDI. With a loaner vehicle in hand and short amount of time later I had my fixed vehicle back. Thank you, Abby, for helping me out and making this a notable experience to have at Vorderman VW. More
service work on my jetta Kevin and Jerry took care of me when bringing my car in to have the headlights changed. Thank you so much they were friendly the service was fast! Kevin and Jerry took care of me when bringing my car in to have the headlights changed. Thank you so much they were friendly the service was fast! More
Service and Managment staff by far best in the business I don't know where to really begin my love for VW. Yesterday, they changed my life for the better. I have to commend the service and administrative I don't know where to really begin my love for VW. Yesterday, they changed my life for the better. I have to commend the service and administrative staff for going the extra mile to make my life much easier. THANK YOU More
Wow! What unbelievable and considerate service! Recently, after much online study, my wife and I decided to purchase a new VW Jetta with the also NEW 1.4 liter turbocharged engine. The closest VW Recently, after much online study, my wife and I decided to purchase a new VW Jetta with the also NEW 1.4 liter turbocharged engine. The closest VW dealership was Vorderman's VW in Ft. Wayne, Indiana. This, being my first VW since a 1972 VW Beetle, was my first time having any dealings with Vorderman's. We were excited to take a trip to Milwaukee to show the car to my daughter and her German born husband. Prior to leaving, I wanted to really clean the car for its first impression. In my exuberance to clean the interior of the windshield I was leaning across the steering wheel to clean the passenger side. I began to get a cramp in my leg and abruptly jerked my body and head backward only to knock the rear view mirror off so hard that I cracked the windshield. I was DEVASTATED! We drove to Vorderman's to see if we could at least get the mirror re-installed, as I wanted nothing to do with driving around Chicago without one. I was greeted by service writer Abbey. I explained what happened and she was SO understanding! She promptly had a tech re-install the rear view mirror. THEN, to my utter surprise, after she had consulted with someone about my misfortune, she said "Mr. Peterson, we are going to order and install a new windshield for you at no cost." I was floored!!! I did not see that coming. I had been previously impressed by my salesman, Jay Melcher and the rest of the staff, but this goodwill was above and beyond any expectation. To say that I have been impressed by everyone at Vorderman's is beyond an understatement! Thank you Abbey! You now have one happy and devoted customer! More
The best dealership in Fort Wayne! We are on our 3rd VW with Vorderman's. This is our first brand new VW with them and something broke in the trunk. They are going above and beyond to We are on our 3rd VW with Vorderman's. This is our first brand new VW with them and something broke in the trunk. They are going above and beyond to have it taken care of and fixed at no charge to us. They truly focus on customer satisfaction in every position at Vorderman's. Abbey and Larry have concreted the fact that my family is VW for life! More
Amazing Service! My check engine light had been on for a few months in my 2012 VW CC Sport. I was afraid it would be a costly repair and likea lot of people live pay My check engine light had been on for a few months in my 2012 VW CC Sport. I was afraid it would be a costly repair and likea lot of people live pay check to pay check. I took into Vordermans to have it diagnosed. Turns out it was my turbo. They quoted me at $2035. Being a single mom of 2 boys this made my stomach turn. I was even more irritated because I hadn't even had my car for a year and a half. I had high expectations of Volkswagen so this was disheartening. To make matters even worse I was just over my 60k mile warranty. The dealership I bought my car from never informed me of any kind of warranty. I was left to believe I bought it"as is!" Between Chad the general manger and Abbey the advisor they understood my struggle and agony. They were able to work out an extremely great deal that saved me hundreds of dollars and didn't leave my account empty!! They gave me a loaner car at no charge and had my car fixed in less than 24 hours. This was by far the most pleasant auto repair experience of my life and I would recommend them to anyone. They definitely earned a customer for life. ? More
Worth the 80 miles drive! I live 80mi from them but its well worth the trip! Chad is one of the nicest managers I have dealt with! Great coffee too! I live 80mi from them but its well worth the trip! Chad is one of the nicest managers I have dealt with! Great coffee too! More
simply the best Larry has gotten me thru services on my last 3 VW's. SIMPLY THE BEST. I never leave without complete confidence . THANK YOU FOR SERVICE AND SMILES. Larry has gotten me thru services on my last 3 VW's. SIMPLY THE BEST. I never leave without complete confidence . THANK YOU FOR SERVICE AND SMILES. I know my VW is in good hands with Larry. More
Valued customer experience treatment during urgent situation Had a major mechanical issue while traveling through IN. Was treated like a long time valued customer from the outset and throughout the service peri Had a major mechanical issue while traveling through IN. Was treated like a long time valued customer from the outset and throughout the service period despite the fact I will never be a return customer to there shop as I reside in MN. Was dealt with fairly even though I was in a vulnerable situation as we all are if we have auto troubles on the road during a summer vacation. I wish I lived in this area or could transplant Vorderman's to MN so I could use this dealership. Felt treated fairly and with honesty about the problem and possible solutions. Wish I could say the same about my local dealership in St Paul. Chad, the general manager and Ivan in service worked with me on solutions and showed flexibility that I have not experienced in other auto dealerships. John Eads Maplewood, MN More