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Vorderman Volkswagen - Service Center

Fort Wayne, IN

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29 Reviews

29 Reviews of Vorderman Volkswagen - Service Center

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August 15, 2024

I would not ever use their parts Dept. or this dealer for anything I ordered a new part that wasn't need and was told they have a no return policy complete xx More

by craig nienberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Crump
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2020

They were all very nice and Vordermans Dustin in service was great ,He contacted me every step of the way .hes great Couldn’t ask for a better service person More

by Bobsilvers2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dusten Shoaf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2020 -

Vorderman Volkswagen responded

We are so happy our Vorderman Volkswagen team earned your five stars. Thanks, Bob!

December 14, 2019

Thank you so much, Larry from Vorderman VW! I recently had my 2014 Tiguan brought in for a turbo replacement, and Larry went above and beyond to help me. He answered questions, returned calls pr More

by jaysun808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2019 -

Vorderman Volkswagen responded

Thanks for leaving a review. It means a lot! Having a turbo replacement done on your vehicle can be a major task. We're happy that Larry and our team was able to provide you with outstanding customer service and get you back on the road. Thanks again!

July 10, 2019

Xpress serice? No way A two and a half hour wait for "ServiceXpress" oil change. What a joke right? Could you please define the Xpress part of the service for me. If you More

by Tree1956
Recommend Dealer
No
Employees Worked With
Jul 18, 2019 -

Vorderman Volkswagen responded

Tree1956, you're absolutely right. 2-1/2 hours for an oil change is unacceptable and I assure you not our norm. As our service department has rapidly grown, we are working on bringing in another technician, and we are currently getting quotes to add an automated car wash. The car wash alone should cut a solid 20 minutes out of our wait times, and provide a more consistent wash. The additional tech will allow us to get customers in and out quicker as well. I sincerely apologize you had to wait longer than anticipated, and I appreciate the heads up. If there is anything I can do, please don't hesitate to reach out. Alex Vorderman 260-969-9319

June 04, 2019

Exceptional Customer Service I have had my 2017 VW Tourag for 14 months and I can not say enough about the customer service I've received from Pit Stops and my recent first recomm More

by tonya2210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Vorderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Closson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2019 -

Vorderman Volkswagen responded

Thank you for the review. It is greatly appreciated! We're happy to hear that you have so many positive things to say about your experience with us. We plan to continue serving you even better in the future. Thanks again for sharing the V-Dub love!

March 04, 2019

After the sale I own a 2010 Jetta Sportwagon TDI. Yes, our salesman was great but I feel that the service I’ve received the past eight years is what’s more important More

by Carol G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abbey Jetmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Squires
5.0
This rating includes all reviews, with more weight given to recent reviews.
Milt Jacot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2019 -

Vorderman Volkswagen responded

Thank you so much for taking the time to leave a review for us, Carol. It means the world to us! It's incredible to hear how much you love your SportWagen and how long you have been taking car of it. Thank you for being a loyal customer and allowing us to serve you!

August 20, 2018

Always friendly and helpful. Abby and Larry are by far the best car service people I have ever worked with. They are kind and friendly and very helpful. I recommend vorderman for More

by Sillimaggs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abbey Jetmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2018 -

Vorderman Volkswagen responded

Hi Sillimaggs. Thank you for your review. We really appreciate it! We're happy to hear that Larry and Abbey could exceed your expectations for taking care of your vehicle. See you again soon!

July 14, 2018

Awful! I have been going to Voderman VW for the past 8 years and have had the best experience over there until now. My car has a check engine light ON and wh More

by SS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lori Miller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abby Service Center and the sales team
May 18, 2018

Customer service is the worst. The customer service is the worst thing I have ever witnessed. They took forever to fix my car. And the lady was not nice at all. She even hung up on More

by Bigtire23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Abby
April 06, 2018

Yahoo to both Matts and Larry at Vorderman Volkswagen. Matt Middleton sold me my car...(love it). Went there today to get a problem fix and he sent me to service.. Guess another very nice Matt. This man to More

by Marquetta Ann Gouvan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Lettau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Middleton
Apr 09, 2018 -

Vorderman Volkswagen responded

Thank you so much for writing a review for us, Marquetta. It means a lot to us! We're sorry you had an issue with your car so soon after the purchase, but we're so glad we could help. It's great to hear how much you love your car. We hope it continues to bring you that same joy every day you drive it. Thanks again!

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