Vorderman Volkswagen

When I dropped my car off for service I informed the tech to drive the car because the noise only happens between 1500 and 2500 RPMs and to call me to discuss the problem. (This is the 2nd time I have broug to drive the car because the noise only happens between 1500 and 2500 RPMs and to call me to discuss the problem. (This is the 2nd time I have brought the car there for the same noise). A manager calls to inform me that they did not hear any noise. I asked if he drove the car and he said no they lifted it and put the car in N. I told him to drive the car and to call me afterwards to discuss the noise. He called back saying he heard it...finally! I received a call a few days later stating that they could not loocate the problem and were thinking it was the starter or fuel pump. OK...I'm no idiot about cars, but once a starter has started the car its job is finished and would not be the cause. I told the tech NOT to drop my starter...well...long story short, they did and have charged me for the labor, as well as all the labor prior to them driving the car, even after i made myself VERY clear that they needed to drive the car to hear the noise! They kept guessing and played trial and error on my dime. When I spoke to Chad Probst, the service manager, about this issue he basically said, that's they way it goes! REALLY?!?! When your staff does not do as the customer requests, the customet gets charged? This is unethical business practice!!!! More

My first experience at Vorderman and I was very pleased with the service I recieved. I look forward to having my car serviced here in the future. Seems to have a positive vibe in the service area. with the service I recieved. I look forward to having my car serviced here in the future. Seems to have a positive vibe in the service area. More

I have been looking for a SUV for over a year and didn't want a run of the mill SUV~like everyone else has. I made my decision on the Touareg and after talking to the sales staff at Vorderman's I was even m want a run of the mill SUV~like everyone else has. I made my decision on the Touareg and after talking to the sales staff at Vorderman's I was even more impressed with the vehicle and dealership. This is my first VW and if everything goes as it has so far it will not be my last. I am delighted with my purchase & the Touareg has exceeded my expectations. More

We had a really nice and pleasant experience at Vordamans when we got our 09 Jetta TDI serviced last week. When we brought our car in they offered us free shuttle ride to anywhere we needed to go and we t when we got our 09 Jetta TDI serviced last week. When we brought our car in they offered us free shuttle ride to anywhere we needed to go and we thought that was a pretty great way of treating customers! We declined the offer because we wanted to go to the showroom and look at all the new models. The waiting room was also in a great location as it was so close to the service bay and showroom. They had tea or coffee to drink if you wanted, and newspapers, magazines and a tv. The cleanliness was highly noticed and appreciated! Thank you More

I have been a customer for many, many years and currently have 2 VW's and am delighted with the performance, and the relationship i have with the dealership. Service is always made easy, convenient and effic have 2 VW's and am delighted with the performance, and the relationship i have with the dealership. Service is always made easy, convenient and efficient. Sales follow up is excellent. the dealership is always extremely clean, comfortable and has an ease about it which I like. More

this was the first visit to Vorderman Volkswagen 5811 Cross Creek Blvd Fort Wayne, IN 46818 and i need to get a ol change so i stopped in and i like how you dont have to have a appointment to get a oil c Cross Creek Blvd Fort Wayne, IN 46818 and i need to get a ol change so i stopped in and i like how you dont have to have a appointment to get a oil change you just come in when you have time. More

Only because of Vordermann have I driven VW's for 18 years - sales staff that works to obtain financing, service work that is reliable and worry-free, and customer service that focuses on what customer years - sales staff that works to obtain financing, service work that is reliable and worry-free, and customer service that focuses on what customer service is supposed to - the customer. More

This dealership scammed me. I purchased a 1988 VW GTi from them. "It is the owners sons car" they said. So I figured it would be a safe one to buy. After I purchased it I drove it twords home and realize from them. "It is the owners sons car" they said. So I figured it would be a safe one to buy. After I purchased it I drove it twords home and realized the odometer dident work, the car has no catiletic convertor, no brake lights, hail damage, no interior, improper seating that was barley bolted in the car, and it broke down before I got home. The sensor on the distributer was held on by zip ties.... They refused to return the car and tried to avoid my calls. I am curently retaining a lawyer and protecting my rights, I plan to file several charges agaist this dealership. I want them to know they CAN NOT do this to people. Unless you want to get scammed or ignored dont buy from here. Goto Edmunds, they are also in Indiana. http://www.edmunds.com/volkswagen/index.html More