Volvo Cars West Houston

tire issue EXCECUTION WAS FLAWLESS. CLEAN FACILITY AND VERY FRIENDLY STAFF. I WOULD RECOMMEND ALL MY VOLVO OWNER FRIENDS AND FAMILY TO BRING THEIR BUSINESS HERE EXCECUTION WAS FLAWLESS. CLEAN FACILITY AND VERY FRIENDLY STAFF. I WOULD RECOMMEND ALL MY VOLVO OWNER FRIENDS AND FAMILY TO BRING THEIR BUSINESS HERE FOR SURE. More

Terrible employees I never write reviews but after seeing all the great ones here I felt compelled to share my experience since I unfortunately had such a horrible one I never write reviews but after seeing all the great ones here I felt compelled to share my experience since I unfortunately had such a horrible one. I went in wanting to look at the xc90 but was open to look at other vehicles. I walked in and was greeted by the receptionist and was told that a salesman would be with me shortly. After 20 minutes, Daniel finally walks out and offers me no apology for waiting and instead of offering to show me cars he asks me to go to his office. I was confused but I followed and he immediately asks me to run a credit application. Now, I have purchased a car before and this was not how my experience with them went. So I was very disappointed that a dealership who is supposed to be so professional and warm and welcoming did not offer me the same as they apparently have many other customers. When I told Daniel that I wanted to wait on completing the credit application and wanted to look at the cars first, I could tell he was upset. He told me to look around and to let him know if I saw something I liked. I didn’t understand why I had to go look at the cars by myself. Isn’t the whole point of a having a salesman is to have them help you and show you the cars?? I walked out and had to use the rr so on my way back out, I overheard the finance manager and the general manager talking. He told him some really outrageous things about the customers they had there. The gm started laughing. I seriously couldn’t believe they were talking about their customers like that!!! I asked someone what their names were and was told it was Daylan and Lionel. I left and will never return to that dealership, let alone consider actually purchasing a car from them if they still have those type of employees there. Those people care nothing about their customers and are clearly racists. More

Great experience!! Love having y'all over here on the West side!! I had my car in for service and a couple repairs. They had a loaner for me really quick, and the fin Love having y'all over here on the West side!! I had my car in for service and a couple repairs. They had a loaner for me really quick, and the final bill was less than I was quoted--that's always nice! Great experience. Great people to deal with. Just really great place all around!! I will definitely be back! More

Ariel and his Service team are great Took the car for the first service and everything was easy and simple. A big change from my previous brand. Ariel was super helpful and explained ever Took the car for the first service and everything was easy and simple. A big change from my previous brand. Ariel was super helpful and explained everything, organized the shuttle both ways, Xavier the shuttle driver was very nice and a safe driver. Overall, very happy with the service experience. A premium brand should have premium service, and Ariel understands that! More

Great buying experience Bought a new Volvo. One of the easiest car buying experiences ever. Had the car waiting when I arrived, Ty was a very knowledgeable salesperson and th Bought a new Volvo. One of the easiest car buying experiences ever. Had the car waiting when I arrived, Ty was a very knowledgeable salesperson and the negotiation was quick and fair. Highly recommend this dealership. More

Excellent Facility is very clean and welcoming. Salesman was very pleasant and worked with us to make the experience exceptional. Manager helped to accommodate Facility is very clean and welcoming. Salesman was very pleasant and worked with us to make the experience exceptional. Manager helped to accommodate our needs and wants. Will definately visit them again for our next car needs! More

Excellent Service Ray was professional, prompt and a true problem-solver! He could not have been more kind and considerate of my needs. Everyone I encountered was helpf Ray was professional, prompt and a true problem-solver! He could not have been more kind and considerate of my needs. Everyone I encountered was helpful, kind and went above and beyond to help me get my car back with the least amount of down time. Thank you all!! More

Good Service Experience Raymond Coleman made me feel welcomed as soon as I walked into the service department. I told him that the car battery needed to be serviced. He place Raymond Coleman made me feel welcomed as soon as I walked into the service department. I told him that the car battery needed to be serviced. He placed the service order and offered me a shuttle ride anywhere I needed to go while the car was being serviced. My car was completely serviced within two hours. More

Good experience Great service, did everything possible to accommodate me. Ray secured a driver to take me home while my car was being worked on, and the driver return Great service, did everything possible to accommodate me. Ray secured a driver to take me home while my car was being worked on, and the driver returned to pick me up when work on my car was finished. The finishing touch was that they replaced the front and back license plate holders. More

Experienced professional people who were very accommodating. The dealership building was crisp and clean and everyone was very helpful, not hard sell and made us feel very important. The inventory was great and The dealership building was crisp and clean and everyone was very helpful, not hard sell and made us feel very important. The inventory was great and we were able to drive away in our new car that evening. Brendan was very thorough and made sure we were comfortable with the car’s features. We were made to feel very welcome. More