Volvo Cars West Houston

Felipe was very courteous and efficient. Dealership was clean and welcoming of customers. I appreciate all of the service reps acknowledging me with a simple “Hello, have you been assisted?” clean and welcoming of customers. I appreciate all of the service reps acknowledging me with a simple “Hello, have you been assisted?” More

Dennis was exceptional from the first call all the way through ! through ! More

My experience with West Houston Volvo in sales and in finance was far superior to my experience purchasing my last Volvo Car at Demontrond Volvo. The negotiating process was extremely straightforward an finance was far superior to my experience purchasing my last Volvo Car at Demontrond Volvo. The negotiating process was extremely straightforward and the finance team had my deal put together with the promotional interest rate applied before I arrived at the dealership. No haggling or arguing was necessary and the finance manager took time to explain all options and why some options were not relevant or appropriate given the down payment we provided. More

Felipe is always responsive and helpful with getting my Volvo in for service. I really enjoy bringing my car in for service. Thank you again Volvo in for service. I really enjoy bringing my car in for service. Thank you again More

This dealership has taken care of every need from the day I entered the showroom to make a purchase. Professional and friendly with every visit. Love my Volvo I entered the showroom to make a purchase. Professional and friendly with every visit. Love my Volvo More

Raymond is an excellent service advisor. He quoted a price and they stood by it without trying to add additional work or charges. They even took care of a recall notice that I had completely forgotten a price and they stood by it without trying to add additional work or charges. They even took care of a recall notice that I had completely forgotten about. Great work, gentlemen! More

My initial welcome was less than stellar, but Felipe made up for all of that. This overall score would have been lower without his steady involvement. The car was in for 20k mile service with a couple of iss up for all of that. This overall score would have been lower without his steady involvement. The car was in for 20k mile service with a couple of issues that also needed attention. It took over 24 hours, keeping my car overnight; however, Felipe offered and ensured that the car would be delivered to me (eliminating the cost of a 3rd Uber). I would have preferred if the young men who dropped off the car could have been knowledgeable and prepared to walk me through the services that had been provided; but instead, it was a sterile drop-off. And while I would say the overall service team 'passed' or was average (no damning complaints, thank goodness), perhaps management might ask Felipe to direct others on the team on personalized customer service to improve and provide a consistent total experience. More

Worked with Dennis Rethwisch recently on the purchase of our new XC60. The initial meet was actually fun, and we left feeling we would be back to buy a car having had such a good experience. When we did ret our new XC60. The initial meet was actually fun, and we left feeling we would be back to buy a car having had such a good experience. When we did return a week later Dennis made the buying experience as painless as possible, and then spent a good amount of time teaching us the features of the car to get us started. He also mentioned that he could “ deliver” the car a couple more times to help us learn the functions, and suggested we make a list of questions and come back for a (free) car wash and let him help us some more. More

Felipe was wonderful, and explained everything to me. I texted him that I was about 10 minutes away and he had my car brought up with the AC running so I could get into a comfortable car! Love the special texted him that I was about 10 minutes away and he had my car brought up with the AC running so I could get into a comfortable car! Love the special touches! More

I love bringing my car to this dealership, they place is so clean the the staff so courteous. so clean the the staff so courteous. More