Volvo Cars West Houston

The staff was very professional and friendly and made the whole process easy including trade-in and purchase. We would definitely recommend Volvo West Houston to our friends and family. whole process easy including trade-in and purchase. We would definitely recommend Volvo West Houston to our friends and family. More

Actually pleasantly surprised at level of attention to detail at check-in and real time ability to check status. Very efficient, clean and neat cool detail at check-in and real time ability to check status. Very efficient, clean and neat cool More

The staff was friendly, professional, kept me updated, knowledgeable, helpful, and were quick workers. It was very helpful that I was able to bring my car in on the weekend for a recall too. knowledgeable, helpful, and were quick workers. It was very helpful that I was able to bring my car in on the weekend for a recall too. More

Chris took car of us and called 3 times to let us know status of pick up as needed to make an appointment in Austin. Work was complete car wash clean. status of pick up as needed to make an appointment in Austin. Work was complete car wash clean. More

They were very professional, the recall work was done in the amount of time that they told me it would take, they fixed a problem I had with my door without asking or charging and they washed my car. Great the amount of time that they told me it would take, they fixed a problem I had with my door without asking or charging and they washed my car. Great customer service. More

Felipe was awesome. Got me in and out for service. Totally recommend Volvo Cars West Houston. And their new facility looks great. The dealership is now my place I will go for my Volvo needs. Totally recommend Volvo Cars West Houston. And their new facility looks great. The dealership is now my place I will go for my Volvo needs. More

Excellent service. Service advisor (Felipe) did an excellent job communicating clearly the work to be done. Vehicle was delivered timely and in an excellent state. Thank you for taking care of custome excellent job communicating clearly the work to be done. Vehicle was delivered timely and in an excellent state. Thank you for taking care of customers so well! This is my 3rd. time servicing my XC60 at Volvo Cars West Houston. Highly recommended. More

When I called to set my appointment I asked for a quote on my service. I was quoted one figure and then when I came to pick up the vehicle it was almost $100 more for the final bill. I asked to speak to on my service. I was quoted one figure and then when I came to pick up the vehicle it was almost $100 more for the final bill. I asked to speak to a service manager (it was around 5 pm on a Friday) and subsequently waited 25 minutes (standing up the whole time). The cashier was attentive and returned 2-3 times to let me know that someone would come out and visit with me shortly. Another person in one of the offices came out after about 20 minutes to let me know someone would be coming to talk to me in a few minutes. Finally, the cashier came out to let me know that the bill had been dropped by $79. All well and good, but I still felt that a manager should have visited with me. I've been a fleet buyer for over 35 years and dealt with many dealerships in the past, domestic and foreign. I'm used to a special type of service. Not that I should be treated any differently than your one car owner, but I certainly see things differently because of experience. More

Got the job done in record time! Other Volvo dealers tell you three-weeks. This is what an automobile service center should be! Clean and professional! tell you three-weeks. This is what an automobile service center should be! Clean and professional! More

Love Volvo West Houston! They make you feel like a valuable customer especially in service area! Ray Coleman, is fantastic and ensures my car is serviced and maintained before returning it back to me. valuable customer especially in service area! Ray Coleman, is fantastic and ensures my car is serviced and maintained before returning it back to me. I feel safe knowing Ray has handled everything. Ray knows Volvo well and his expertise, professional manner, friendliness makes it a pleasure to do business at VCWH. Mike, the service manager, is very much hands on in his area and is always interacting with everyone to make sure the operation is running smoothly. More