Volvo Cars West Houston

Outstanding job. No complaints. This is an excellent dealer. Mr Ty Thompson is and has been very nice. The experience I has been pleasant. dealer. Mr Ty Thompson is and has been very nice. The experience I has been pleasant. More

Great communication on the issues and making adjustments to fix items without coming back saving time/money to fix items without coming back saving time/money More

Dennis was exceptional. Great and prompt service. Solved a problem that had eluded other dealerships a problem that had eluded other dealerships More

I purchased a precertified vehicle from West Volvo. The car that was sold to me was not in precertified condition, as multiple issues needed to be addressed after the first week of owning the vehicle. One car that was sold to me was not in precertified condition, as multiple issues needed to be addressed after the first week of owning the vehicle. One issue was the excessive amount of wax build-up, from the previous owner I assume. I have purchased two precertified vehicles with Honda and Toyota and didn't have to go back for maintenance for years! This is not what I expected from a luxury dealer's precertified vehicle. I went back twice, did what they could and with the rest, they said this model will just be this way. Why would they sell a car that wasn't up to the Volvo quality in the first place?! After my disappointing service visit, I told Paul Tavares, the finance manager, I wanted out of this vehicle. He said let me get Jose. Jose came by and didn't even introduce himself... I thought he was a services manager. He asked me what my issues were. Since I thought he was the service manager I brought up the service issues. He said since they couldn't fix the complaints I have with the vehicle, what could they do to make me more satisfied with my purchase. So, I brought up the wax issue. He told me he could take care of that at least. He wrote down the details of a body shop on his business card. I drove off and read, Jose Rodriguez Sales Manager. I should have discussed how to get out of the vehicle but left satisfied that at least it will look better after all this. I have a busy schedule but was able to get to the shop a month later. I explained to the shop that Volvo would be taking care of this. The guy called Jose and then when they hung up the phone, he told me I could come back tomorrow. After the service was completed, the guy told me that Volvo wasn't going to take care of it. I was in shock and explained what Jose told me. I called Volvo and received no answer, so I drove there directly. Jose did not greet me and then when I asked him why would he send me to a shop to get service done and then deny that you guys would pay!? He rudely responded that I was imagining things and walked away from me saying he was done here. I continued on to remind him of what the conversation and situation was in November but continued to deny it, twisted my words, and wanted me to look like I was crazy. He degraded and insulted me in front of the entire lobby of customers and staff. He wanted nothing to do with me and just wanted me out of there. He got his money and could care less what happens to me or the vehicle. Quick sales. His unprofessional and narcissistic behavior is revolting coming from someone in SERVICE! I don't even want to represent the Volvo brand after this experience. More

The worst dealership ever . Jose Rodriguez the sales manager was so rude to me and disrespectful. Did help me at all . The way he talk to me was really degrading as women. unacceptable attitude for a sa manager was so rude to me and disrespectful. Did help me at all . The way he talk to me was really degrading as women. unacceptable attitude for a sales manager who works at Volvo. For a high end luxury car dealership . As Customer we are supposed to have the highest support and help with the luxury cars we buy from Volvo . This is my review . Thank you ! More

The place is spotless, the service people friendly, ample room for waiting customers. No complaints whatsoever. room for waiting customers. No complaints whatsoever. More

Great service! Friendly staff and very helpful. Had a great experience and will return for service in the future. The great thing is that they offer service on Saturdays which fits my schedule. great experience and will return for service in the future. The great thing is that they offer service on Saturdays which fits my schedule. More

Great experience service as expected stayed in touch communication was goodMy service advisor Dennis Rethwisch was professional and courteous communication was goodMy service advisor Dennis Rethwisch was professional and courteous More

Felipe is the definition of truly exceptional customer service! This is now our second experience with Felipe as our service representative and we are once again thoroughly impressed by his professionalis service! This is now our second experience with Felipe as our service representative and we are once again thoroughly impressed by his professionalism, willingness to help the customer and prompt communication. He set up the most hassle-free dealership visit we've ever had. We could not have asked for a better experience. He has made our Volvo ownership what it is, outstanding. More

Had my XC40 serviced here and was very happy with the service and will come back. service and will come back. More