Volvo Cars Santa Monica - Service Center

First class experience with a desire to go above and beyond expectations in customer service. It reminded me of an awesome Mid west style customer service on the West Coast. beyond expectations in customer service. It reminded me of an awesome Mid west style customer service on the West Coast. More

Robert was a amazing as always - great service, responsive, transparent, and willing to work with me on price. There's a reason we always request Robert! responsive, transparent, and willing to work with me on price. There's a reason we always request Robert! More

Robert was a magnificent help and managing the car and all of its needs, the service was extraordinary all of its needs, the service was extraordinary More

Robert has been my contact for years now and he has always been very good. always been very good. More

I was very impressed with the service that I received. I received a video regarding the review of my car in the status of the particular items that were being addressed. The service I received was really I received a video regarding the review of my car in the status of the particular items that were being addressed. The service I received was really outstanding. They were very knowledgeable about my car and provided me with the necessary information that I needed so I was very happy when I left Would recommend anyone who drives a Volvo to go to this location More

Effective and friendly service! Robert is polite and takes the time to explain all the issues. Robert is polite and takes the time to explain all the issues. More

From my arrival until my departure Laiza Guino and team ensured a welcome environment and swift service – traits appreciated for a first-time visitor and on a Saturday at that. Laiza was especially hig ensured a welcome environment and swift service – traits appreciated for a first-time visitor and on a Saturday at that. Laiza was especially highly present and communicative, making a point to ensure myself and other guests were supported during and after my visit. After making an appointment online, Volvo Cars Santa Monica had availability and installed the battery my early model XC90 needed in stock the same day. Other dealers in the Greater Los Angeles area were not able to accommodate. For this I am quite thankful. Thank you very much Laiza! Thank you very much Volvo Cars Santa Monica Parts Dept! More

Always a great experience at SM Volvo. They have THE best communication and customer service! They have THE best communication and customer service! More

Laiza was quick and very professional from the second I dropped off my car through the second I picked it up. She kept me well informed as to the status and tended to my questions and concerns very prompt dropped off my car through the second I picked it up. She kept me well informed as to the status and tended to my questions and concerns very promptly. Laiza knew that I was going to be traveling a long distance so she took care to make sure my car engine light was addressed, and also that my car was fit for a road trip. I really appreciated her professionalism the service! More

Works hard to please the customer. When I insisted on seeing and talking to my mechanic, Robert made it happen. When I insisted on seeing and talking to my mechanic, Robert made it happen. More