Volvo Cars Santa Monica - Service Center

Thank you for all hands on deck for repairing my Volvo xc60 catalytic converter, oxygen sensors, alternator and brakes. Thanks crew of Volvo of Santa Monica. xc60 catalytic converter, oxygen sensors, alternator and brakes. Thanks crew of Volvo of Santa Monica. More

Everything good. They delivered ad promised on everything we agreed on and returned the car washed and earlier than expected. Would recommend to other Volvo users. we agreed on and returned the car washed and earlier than expected. Would recommend to other Volvo users. More

Very easy appointment. The staff did well with infection control. Communication throughout was excellent, easy to reply via text. No complaints. Thank you very much control. Communication throughout was excellent, easy to reply via text. No complaints. Thank you very much More

I love working with Robert. He's responsive and overly communicative even for minor service requests I have. Makes me feel comfortable with my bills and always addresses my concerns. communicative even for minor service requests I have. Makes me feel comfortable with my bills and always addresses my concerns. More

The leadership, professionalism, courteous assessments, the personalization towards every aspect of the customer’s needs, the helpfulness, understanding and knowledge of the brand name and products, makes the personalization towards every aspect of the customer’s needs, the helpfulness, understanding and knowledge of the brand name and products, makes it easier to decide what direction a customer will go. I felt very comfortable and motivated to driving a brand new Volvo. The dealership staff was excellent. More

Very professional and courteous staff. Although I had to return, I was still satisfied with the service I received. I have been servicing my car here since I bought it in 2009. return, I was still satisfied with the service I received. I have been servicing my car here since I bought it in 2009. More

This place is a joke. Don't go. I demand Executive Action. It was bad enough to pay $200 for a part and $225 for installation labor but then (with an appointment) I sat outside in the cold for over 3 Action. It was bad enough to pay $200 for a part and $225 for installation labor but then (with an appointment) I sat outside in the cold for over 3 hours (not even being offered anything to drink). Only to find out when I got home (because the key was already in the ignition when I left) that my ignition key had been broken. I called as soon as I noticed and was told "The key was in the ignition when I got it". I gave the key (with the key pushed in) to the person that took the car from me when I arrived. I specifically said to him, oh you need the key" while handing it to him. Plus they had tagged the keys which was not done while in the ignition! So who did it on your end is irrelevant to the fact that the key was broken while in your possession. The person on the phone said, "Oh I don't think we will cover that" and I responded, but you guys broke it. He said, "Ok, well let me check" and hung up on me. Dealer services are supposed to be high end, that's why, we pay higher costs. I should not have to pay for something that clearly was not an issue prior to coming to your dealership for service. I would appreciate a swift resolution in repairing the key that was broken by your employees during their possession of it. More

Service My daughter went to this dealership and they gave run around and the wrong information regarding battery, this is not the first time it has happened. My daughter went to this dealership and they gave run around and the wrong information regarding battery, this is not the first time it has happened. They will not take care of until you get angry. Worst service department ever. More

This review is of the service center at Volvo of Santa Monica... I have been bringing my Volvo here for service since new all the way from Pasadena (yes, I know there is a Volvo dealer in Pasadena) and Monica... I have been bringing my Volvo here for service since new all the way from Pasadena (yes, I know there is a Volvo dealer in Pasadena) and have been completely satisfied each time.  I have had the pleasure of dealing with Maria and Carlos and they are great.  Very friendly, personable, and helpful unlike at some of the other dealers (like the one in Pasadena) where the service advisors are basically just people that write up service tickets.  They are da bomb!  The entire service staff is great!  My car is returned completely and correctly serviced, and clean.  I was just there today for service and they even washed my car even though it was pouring rain!  Now what dealer would wash your car for you when it's raining (not the one in Pasadena...they didn't even wash my car for me when I bought it because it was raining)? There are plenty of Volvo dealers in the Los Angelesl area and I've dealt with at least four of them in the past and Volvo of Santa Monica is by far the best! More

I have been coming to Volvo Santa Monica for many years now. I have consistently had great service at an affordable price. Most recently Martin M. helped me with a service issue/problem. Martin was cour now. I have consistently had great service at an affordable price. Most recently Martin M. helped me with a service issue/problem. Martin was courteous, professional and personally made sure my vehicle was ready on time, with the service completed to my satisfaction. Great job Volvo of Santa Monica. Martin M. did a great job! More