Volvo Cars Santa Monica - Service Center

I had a very good service experience this time. The Alto service they use is nice and I got a free car wash. Thank you for the quick service service they use is nice and I got a free car wash. Thank you for the quick service More

Robert and service department staff are the best. From beginning to end. I've been taking my cars to them for over a decade and they've always taken the best care of me! beginning to end. I've been taking my cars to them for over a decade and they've always taken the best care of me! More

Robert is very professional and thorough. He advocated on my behalf when necessary and is very responsive. I can count on him to always be thorough. my behalf when necessary and is very responsive. I can count on him to always be thorough. More

I found the experience good. Everyone was helpful; however, while Stacia and Carlos said they'd address outstanding issues, such as bald front tires; a manager, Armin, later reneged, saying they alrea however, while Stacia and Carlos said they'd address outstanding issues, such as bald front tires; a manager, Armin, later reneged, saying they already lost money on the 2018 car (unlikely, since I also bought a multi-year platinum service agreement). Finally, when I returned less than two weeks later, the store manager, Lambert, saw the pitting tires and did the right thing, replacing the front tires and giving the car an alignment. Lambert clearly understands that the value of a satisfied customer driving away with a safe car that doesn't require immediate tire replacement outweighs saving a few hundred dollars. Klaus handled the work well, though I'm now seeing a error message having to do with the job, so need to return.... On another note, I've requested the service history of the car several times, was told they would be provided to me, and am still awaiting the docs. I am confident Lambert will follow through, because he seems like that kind of a guy--more interested in the long-term relationship with the customer, than with getting the deal done and maximizing short-term profit. More

Amazing service and a great experience all around. The entire service department was a true pleasure to deal with. Robert and Klaus were incredibly helpful. entire service department was a true pleasure to deal with. Robert and Klaus were incredibly helpful. More

Service department always provides excellent customer service, they are efficient and communicate any changes needed during derivó r. They ensure to do safe hand off while dropping off my vehicle and du service, they are efficient and communicate any changes needed during derivó r. They ensure to do safe hand off while dropping off my vehicle and during pick up. More

Robert went above & beyond while helping me get my vehicle repaired. kept me updated every step of the way. Trust worthy, makes process Reliable kind vehicle repaired. kept me updated every step of the way. Trust worthy, makes process Reliable kind More

Robert was great to work with. A lot of humor made an unpleasant situation with my car much more tolerable. I’ve enjoyed my experience with these guys every time. unpleasant situation with my car much more tolerable. I’ve enjoyed my experience with these guys every time. More

Mr Munoz is Very knowledgeable, experience & trustworthy. I’m very satisfied 100%!! I’ll definitely come back & will like to have mr Munoz handle my service needs again trustworthy. I’m very satisfied 100%!! I’ll definitely come back & will like to have mr Munoz handle my service needs again More

Robert and those at the Volvo SM location are incredible fast, kind, and helpful. They alone make it worth coming back to Volvo! Communication was seamless and Robert even went above and beyond to let me kn fast, kind, and helpful. They alone make it worth coming back to Volvo! Communication was seamless and Robert even went above and beyond to let me know that my regular service tune up was coming up and to save me a second trip, asked if I wanted it done while it was already in the shop. I feel very taken care of when I visit! More