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Volvo Cars Santa Monica - Service Center

Santa Monica, CA

4.8
616 Reviews

616 Reviews of Volvo Cars Santa Monica - Service Center

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March 27, 2025

Laiza was very professional and attentive. She communicated effectively and the service was well explained & quick. More

by Mete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laiza
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Mar 28, 2025 -

Volvo Cars Santa Monica responded

Hi! We’re glad to hear that Laiza provided excellent service and clear communication. We appreciate your feedback and are happy you had a great experience at Volvo Cars of Santa Monica. Thanks for choosing us!

March 27, 2025

Thank you all for helping my Volvo run optimally. From diagnostic to customer care, I really appreciate the excellent service you provide at S.M Volvo. I am especially grateful to Robert Munoz for More

by CLIXPIX18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Paiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny
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Mar 28, 2025 -

Volvo Cars Santa Monica responded

Hi! Thank you for your kind words and for trusting Volvo Cars of Santa Monica with your vehicle. We’re delighted to hear that Robert Munoz’s expertise and positive demeanor made a difference in your experience. We appreciate your support and are always here to keep your Volvo running at its best!

March 26, 2025

Lili and Liza at Santa Monica Volvo are the best humans I’ve ever encountered in any customer service situation. I met them briefly once before. This time was for longer. They are understanding and empathe More

by TIBBYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liza in service
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Mar 26, 2025 -

Volvo Cars Santa Monica responded

TIBBYS, we're delighted to hear that Lili and Liza made such a positive impact during your visit at Volvo Cars Santa Monica. Thank you for sharing this wonderful feedback!

March 25, 2025

Very professional and attentive to my needs. He has been a solid service provider of mine for three yesrs More

by PATRICIA.SUMMERS415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2025 -

Volvo Cars Santa Monica responded

Hi Patricia, Thank you for your kind words! We’re so glad to hear that your experience with us has been consistently positive. It's great to know that our team member has been attentive to your needs over the past three years. We truly appreciate your continued trust in Volvo Cars of Santa Monica and look forward to serving you for many more years to come!

March 23, 2025

2 times i brought my car with same issue. Could not manage to find out and fix it. Then service manager asks for feedback. I responded him. No answer or call back. More

by SINA.KUCUKOSMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2025 -

Volvo Cars Santa Monica responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

March 23, 2025

My recent service at the Santa Monica Volvo dealership on Wednesday March 19th was great. More

by MS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 23, 2025 -

Volvo Cars Santa Monica responded

Thank you for the kind words! We’re so glad to hear your recent visit on March 19th went smoothly. We appreciate you choosing Santa Monica Volvo and look forward to seeing you next time!

March 23, 2025

Excellent service across the board with there nicest employees, form the woman who greets you when you vein in to Laiza my new service rep. Laiza was so kind, very efficient, & communicative through out More

by SUEFROO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laiza
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Mar 23, 2025 -

Volvo Cars Santa Monica responded

Thank you so much for the kind words! We’re thrilled to hear you had such a positive experience from the moment you walked in. We appreciate your trust and look forward to welcoming you back next time!

March 22, 2025

Robert and his whole team was super professional, helpful and kept me updated promptly on all aspects of the repair. Super customer service oriented! More

by SRHEALTHYWORDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2025 -

Volvo Cars Santa Monica responded

Thank you for your feedback! We're thrilled to hear that Robert and the team at Volvo Cars of Santa Monica provided professional, helpful service and kept you informed throughout the repair. We truly appreciate your recognition of their exceptional customer service!

March 21, 2025

Incredible service from Volvo Santa Monica, and I'm very happy with my new turbo! More

by JSTROS20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2025 -

Volvo Cars Santa Monica responded

Thank you for your feedback! We're thrilled to hear you're happy with your new turbo and that you had an incredible experience at Volvo Cars of Santa Monica. We appreciate your support and look forward to serving you again!

March 21, 2025

Making an appointment was easy. Communication was excellent from staff, especially Laiza. Very helpful with questions I had as well. More

by NNIKAEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laiza
Report | Print
Mar 22, 2025 -

Volvo Cars Santa Monica responded

Thank you for your feedback! We're glad to hear that making an appointment was easy and that Laiza provided excellent communication and helpful answers to your questions. We truly appreciate your kind words!

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