Volvo Cars Santa Monica - Service Center

Thank you Robert. It is always a pleasure to have you be the face of and force behind Volvo service for repairing and keeping our two Volvos healthy. the face of and force behind Volvo service for repairing and keeping our two Volvos healthy. More

This was my first visit to the Volvo Service Dept and Robert and the rest of the team were amazing! So nice and easy to work with. The initial check in as well as text updates on progress were great! Rea Robert and the rest of the team were amazing! So nice and easy to work with. The initial check in as well as text updates on progress were great! Really appreciated how smooth and easy everything was! More

Robert is always a wonderful service. Easy to get service, transportation and feel covered. Would always go back as long as price is as reasonable. service, transportation and feel covered. Would always go back as long as price is as reasonable. More

Klaus is one of the most honest and thorough car service representatives I have ever dealt with. He makes himself available for any questions or concerns I have had with my Volvo and helps resolve and addre representatives I have ever dealt with. He makes himself available for any questions or concerns I have had with my Volvo and helps resolve and address the issues in a timely fashion. He is professional and friendly. I will continue to go to him for as long as I have Volvo. In addition,he has always arranged car service from and to the dealership for me because the service didn’t require my car to be there overnight for me to qualify for a loaner car. More

Robert is always helpful when I need my car serviced. Everything went smoothly, as always. It was going to take longer than I expected so he generously rented a car for me and made it as seamless as poss Everything went smoothly, as always. It was going to take longer than I expected so he generously rented a car for me and made it as seamless as possible. More

Robert was extremely helpful and accommodating with this recall order. He got it done in an hour and a half as promised, even washed my car. I will be back for maintenance. recall order. He got it done in an hour and a half as promised, even washed my car. I will be back for maintenance. More

When I purchased the car a couple of months ago, the mileage on the CARFAX report was off by more than 10,000 miles. I was told it was a data entry mistake, would be fixed, and that I would be furnished mileage on the CARFAX report was off by more than 10,000 miles. I was told it was a data entry mistake, would be fixed, and that I would be furnished with an accurate report. I was also promised a hard copy of the service records. I have asked for the service records more than three times, and have been given the runaround, even though Lambert, the manager of the dealership, personally told me he would take care of it more than two weeks ago. Follow up calls to him have not been returned. The CARFAX report has not been fixed as of yesterday. Now I'm wondering: why am I not being given the records that were promised to me? Why the runaround? Was this car in an accident that was not reported? How am I supposed to maintain the car if I don't know when it was last serviced? When was the last oil change? This is highly unprofessional customer service, and doesn't make me want to recommend or return to the dealership. It makes me want to take it up with the corporate office so that I can resolve these issues, since the dealership doesn't appear willing to do so, and cannot even provide the courtesy of a return call. More

They were supposed to do warranty work. No one would call me back. It was pretty disheartening. I spent 2k on maintenance there and then no one would call me back to schedule my warranty work. me back. It was pretty disheartening. I spent 2k on maintenance there and then no one would call me back to schedule my warranty work. More

Always professional. Robert always handles my service in the best way possible. He’s a credit to SM Volvo, and when I think of great people at SM Volvo, Robert comes to mind first. I could not be more ple the best way possible. He’s a credit to SM Volvo, and when I think of great people at SM Volvo, Robert comes to mind first. I could not be more pleased and satisfied. Thank you More

Robert made everything very easy. The service team made sure everything that was needed for my regular maintenance and any special notices were taken care. They were very prompt and efficient with the serv sure everything that was needed for my regular maintenance and any special notices were taken care. They were very prompt and efficient with the service. More