Volvo Cars Santa Monica - Service Center

The best Volvo service I have ever received. Prompt, courteous, answers all our questions, Helpful in making shuttle srrvices Prompt, courteous, answers all our questions, Helpful in making shuttle srrvices More

I always go to Santa Monica Volvo for my servicing and repair needs. The current team is great about communicating, setting expectations, and making me feel valued. The techs are excellent as well! repair needs. The current team is great about communicating, setting expectations, and making me feel valued. The techs are excellent as well! More

No issues. They were on schedule and courteous. Service was thorough and timely as I was waiting for my care. They were on schedule and courteous. Service was thorough and timely as I was waiting for my care. More

I know all car dealers do this but being able only to talk to your advisor is nuts. It isn't good customer service. I wanted to know when my car would be ready and had to wait till my advisor was free wh talk to your advisor is nuts. It isn't good customer service. I wanted to know when my car would be ready and had to wait till my advisor was free when the advisor who was free could have just asked the person working on my car. More

The experience with Klaus was very smooth, just like with Robert in the past years. The communication is efficient, so no complaints. Robert in the past years. The communication is efficient, so no complaints. More

Service staff is very friendly and communicates well. Once they knew I'd be waiting for my car, they made sure to speed up the process and kept me looped in on timing updates. They were even done 15 minu Once they knew I'd be waiting for my car, they made sure to speed up the process and kept me looped in on timing updates. They were even done 15 minutes earlier than the stated time. Car was shiny and clean, plus my tires had air. Nice experience! More

ROBERT IS THE BEST! !!!!! Brought my car into the Santa Monica Dealership and was treated so respectfully. The service was fast and efficient and everyone couldn't do eno !!!!! Brought my car into the Santa Monica Dealership and was treated so respectfully. The service was fast and efficient and everyone couldn't do enough to make me comfortable. I will ALWAYS come back to this Dealership for my service. More

This dealership has service dept issues. beware. 1- they don't have enough space for the amount of work they have so dealership is perpetually overloaded and behind. 2- the ownership beware. 1- they don't have enough space for the amount of work they have so dealership is perpetually overloaded and behind. 2- the ownership minimized loaner cars or rental help. even with your having full extended Volvo warranty coverage. essentially they have a tiny amount to pretend they have loaners, but definitely not Volvo dealership amounts. so you have to wait 3 weeks to get what few they have. even if you have volvo factory extended warranty with loaner coverage. 3- service gets cars in and park them for longer than necessary to get worked on. so if you want timely service. you are out of luck, and they dont even give you a rental/loaner for their slowness. 4- their staff are very nice, but you definitely get the impression they know they have a too small service space and too many limitations on what they can do. so they don't do much beyond what mgmt empowers them to. so its kind of sad that they don't have the support or services that other dealership service for volvo has. Recall I had an issue which they would not get to timely so I had to go to Culver City Volvo, which had great service and timelines. This review is not of their staff, which unfortunately is handicapped by mgmt/ownership parameters. Just hope they reinvest in their dealership and get more space.... to do all the services they need to support the cars they sell. More

Everyone is so nice and helpful! My husband went to pick up my car once and said the same thing from just his brief interaction with them. Robert is the best! My husband went to pick up my car once and said the same thing from just his brief interaction with them. Robert is the best! More