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Volvo Cars Santa Monica - Service Center

Santa Monica, CA

4.9
457 Reviews

457 Reviews of Volvo Cars Santa Monica - Service Center

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September 13, 2021

All work was completed promptly. I was provided a loaner while the work was being done which was very convenient. Employees were courteous and professional. More

by GREGSOUERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Volvo Cars Santa Monica responded

Hi GREGSOUERS, Thanks for sharing these words regarding your recent service with us. We appreciate your feedback!

September 07, 2021

Robert was extremely helpful when working to address my issues and concerns. Although the Service Department was extremely busy due to the upcoming holiday weekend, Robert and the team was able to service More

by ES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Gomez
Sep 14, 2021 -

Volvo Cars Santa Monica responded

Hi ES, Thanks for sharing these words regarding your recent service with us. We appreciate your feedback!

September 03, 2021

This dealer knows what they are doing i drop off my veh with complete tyrust that they will take care of any issues i am having with vehicle. Robert is the best SA in town! More

by artymcfly99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Volvo Cars Santa Monica responded

Hi artymcfly99, Thanks for sharing these words regarding your recent service with us. We appreciate your feedback!

September 03, 2021

Great service awesome employees polite. Always ready to assist you when you walk in .the services department very professional and prompt happy to own a More

by YOUSSEF3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Gomez
Sep 14, 2021 -

Volvo Cars Santa Monica responded

Hi YOUSSEF3, Thanks for sharing these words regarding your recent service with us. We appreciate your feedback!

August 28, 2021

Excellent service...fast....complete and Klaus was incredibly helpful. He ordered a part and it arrived when he said that it would and he teccted mr right away to come in....great customer service Kla More

by MCLEWISON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Volvo Cars Santa Monica responded

Hi MCLEWISON, Thanks for sharing these words regarding your recent service with us. We appreciate your feedback!

August 26, 2021

Service manager, Roberto was one of the best ppl I've worked with! Forcing a min number of words is dumb, this went from a positive review to now having all of this non sense in it... VERY BAD #CX More

by CWEEKS4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Volvo Cars Santa Monica responded

Hi CWEEKS4, Thanks for sharing these words regarding your recent service with us. We appreciate your feedback!

August 25, 2021

Excellent service as always. Not much more to say. I'm required to write 11 more words in order to submit the review, but truly have nothing more to add. Thanks! More

by KHOV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Volvo Cars Santa Monica responded

Hi KHOV, Thanks for sharing these words regarding your recent service with us. We appreciate your feedback!

August 21, 2021

I took my car in for service work. Klaus called me to remind me it was due a day before my car notified me it was time. He was courteous, knowledgeable and did exactly what he promised with getting the c More

by BCORENMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Volvo Cars Santa Monica responded

Hi BCORENMAN, We appreciate you choosing us for your recent service. Thanks for the feedback!

August 21, 2021

My wife took the car to have the 20,000 mile service and was treated very very well. She was very pleased with the service and with the salesman especially. I believe his name is Robert More

by damonpfaff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Volvo Cars Santa Monica responded

Hi Damonpfaff, We appreciate you choosing us for your recent service. Thanks for the feedback!

August 21, 2021

Robert expedites everything well.Car is cleaned Robert expedites everything well. Car is cleaned beautifully. Arrangements for a ride home and back were made expeditiously All support staff were More

by CAROLRW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Volvo Cars Santa Monica responded

Hi CAROLRW, We appreciate you choosing us for your recent service. Thanks for the feedback!

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