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Volvo Cars Santa Monica - Service Center

Santa Monica, CA

4.9
525 Reviews

525 Reviews of Volvo Cars Santa Monica - Service Center

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April 19, 2024

Very good and attentive staff helped me with any problems I had and got the job quick will be back. More

by YURIKAMISAMA7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Volvo Cars Santa Monica responded

Thank you for giving our Volvo Cars Santa Monica team the opportunity to earn your business! We look forward to seeing you again next time!

April 19, 2024

Robert is trustworthy. Doesn't try to talk around you or confuse you. Tells you what the problem is, the options, AND then he keeps you updated. More

by MATHSURVIVOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Volvo Cars Santa Monica responded

Hi! We're glad to know that Robert's straightforward and transparent approach was appreciated at Volvo Cars Santa Monica. Thank you for your trust in us, we'll make sure to pass on the kind words!

April 19, 2024

Amazing crew. I had never been so impressed with a service department in 30 years of owning cars. Valet service picked up my car from my house, returned it within More

by KIMCHIBOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Volvo Cars Santa Monica responded

Hi Kimchi! We're delighted to know that our service department at Volvo Cars Santa Monica impressed you! It's great to see how much you appreciated the valet service and communication. We love hearing from satisfied customers like yourself - thanks for sharing your experience!

April 18, 2024

Was great. Quick and helpful with no issues. Would recommend to my friends and had no issues at all with it. More

by DAVID.DATTNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Volvo Cars Santa Monica responded

David, we're glad to know your experience at Volvo Cars Santa Monica was quick and hassle-free. Thanks for recommending us to your friends!

April 18, 2024

The car required towing and a system update within 2 weeks of ownership. The service was very fast and the people very nice, but the car should have been updated before we drove it off the lot initially More

by ALEXANDRAWYNN11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2024

Service was excellent. I showed up at my appt, no waiting to be helped. I waited for my car to be service and they expedited my car so I had a shorter wait time. More

by KCAWLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Volvo Cars Santa Monica responded

We're glad to know that you had an excellent service experience at Volvo Cars Santa Monica! Our team always aims for efficiency and top-notch customer care. Thanks for the positive feedback, we appreciate it!

April 17, 2024

Robert and the service team at Volvo of Santa Monica continue to take good care of our car, which we greatly appreciate! More

by TRAMERB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Volvo Cars Santa Monica responded

We're glad to know that Robert and our service team at Volvo Cars Santa Monica have been taking good care of your car. Your appreciation means a lot to us!

April 16, 2024

Robert is exceptional! Robert is the reason I will continue to come back to Volvo Cars Santa Monica. I gave the dealership itself 4 stars (vs 5) because there wasn’t a l More

by MADISONKUHNE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Volvo Cars Santa Monica responded

Madison, we're glad to know Robert provided exceptional service at Volvo Cars Santa Monica. We appreciate your feedback about the loaner car situation and will work on improving that aspect. Thanks for sticking with us!

April 15, 2024

First time I had my vehicle serviced at Volvo Cars Santa Monica and was very happy with my experience. Robert and team made sure they took good care of me and my car. As my wife and I turned over the vehi More

by mramos68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Volvo Cars Santa Monica responded

We're so glad to know that your first service experience with us at Volvo Cars Santa Monica was a positive one! It's great to learn how Robert and our team went above and beyond in taking care of you. We appreciate the feedback, thank you for choosing us for your vehicle needs!

April 14, 2024

Robert gave sound advice and treated my car well. The service check was conducted promptly and efficiently, ensuring that my vehicle received exactly what it needed - no unnecessary add-ons. It's ref More

by JENICANANAO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Volvo Cars Santa Monica responded

Hi Jeni! We're glad to know that Robert and our team at Volvo Cars Santa Monica provided you with efficient service. We appreciate your recommendation!

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