Volvo Cars Santa Monica - Service Center

The service here was great - I was having issues because I had an insurance device plugged into the OBD port, and they were able to diagnose the problem quickly and update my software. Everyone I spoke to I had an insurance device plugged into the OBD port, and they were able to diagnose the problem quickly and update my software. Everyone I spoke to was very friendly, and Klaus was kind enough to apply a discount on the new floor mats I decided to purchase while they had my car. More

Robert is a professional and Volvo is lucky to have him. Also helpful and respectful. Follow up time 5star. Also helpful and respectful. Follow up time 5star. More

Efficient and effective and reliable. I will bring my car to SM Volvo because of him I will bring my car to SM Volvo because of him More

Robert it’s the best ,in everything , very professional and his carisma excellent. We recommend Robert , at volvo santa monica and his carisma excellent. We recommend Robert , at volvo santa monica More

They were very friendly, greeted me immediately upon arrival, and fast tracked my service because they knew I was waiting onsite. arrival, and fast tracked my service because they knew I was waiting onsite. More

Ram & Maria we’re both fantastic and followed through with everything that was promised great atmosphere very friendly would buy again from them. Service department, Arnold and Johnny, extremely know with everything that was promised great atmosphere very friendly would buy again from them. Service department, Arnold and Johnny, extremely knowledgeable and on top of everything. More

Mike Theisen is a superb Director of SM Volvo & excels in delivering gold standard customer service, which is the extreme opposite of the very poor & deficit customer care attitude & inept service I have exp delivering gold standard customer service, which is the extreme opposite of the very poor & deficit customer care attitude & inept service I have experienced with Volvo USA customer care/relations department. Were it not for Mike Theisen & his intervention to resolve issues either ignored or poorly dealt with by Volvo USA customer care/relations department, I would have forever abandoned my 35 years of devotion to the Volvo brand. Robert & Klaus excel in providing excellent service at the SM Volvo service department, no doubt influenced by Mike Theisen’s brilliant, insightful leadership & being a stellar customer care leader & role model. Quite disappointing to learn yesterday the former manager at SM Volvo, Casey Turner is no longer working at this dealership. He too, provided outstanding customer care. I believe customer service is the single most important driver for achieving brand loyalty & the Volvo USA Corporate management of their USA customer care/relations department has long been an department in need of serious attention, meaningful & enduring improvement. It is a tipping point for which I am aware drove other Volvo brand loyalists to have abandoned the Volvo brand. More

Santa Monica Volvo has been the best! They are kind and go above and beyond to give excellent service. They are kind and go above and beyond to give excellent service. More

Great service from pick up to drop off! — if you're deciding on what dealership to go to for buying a Volvo, go to the Santa Monica location. — if you're deciding on what dealership to go to for buying a Volvo, go to the Santa Monica location. More

Fantastic communication. Worked quickly and were clear about next steps and what needed to be done Worked quickly and were clear about next steps and what needed to be done More