Volvo Cars Santa Monica - Service Center

Klaus was so friendly and efficient as were all the other staff. He made the process so easy/seamless by delivering my car back to me in lieu of me having to pick it up. So grateful for Klaus’s stellar custo staff. He made the process so easy/seamless by delivering my car back to me in lieu of me having to pick it up. So grateful for Klaus’s stellar customer service. More

Easy and convenient appointment, friendly environment and Klaus was super helpful with coordinating the pick up/drop off and communication on the timing Klaus was super helpful with coordinating the pick up/drop off and communication on the timing More

I was most impressed by the willingness to work within my schedule, having someone answer the phone right away and want to help! My prior experience with another brand of vehicle service shop is that I was f schedule, having someone answer the phone right away and want to help! My prior experience with another brand of vehicle service shop is that I was forced to sign up online for appointments with a months-long waiting period. Volvo Santa Monica wins hands-down. Robert is great. More

The whole process was easy and seamless. Everyone I interacted with was wonderful. Very grateful to the team for this experience! Everyone I interacted with was wonderful. Very grateful to the team for this experience! More

Service was good and went well. Just very expensive. Staff is helpful, accommodating and friendly.. Just very expensive. Staff is helpful, accommodating and friendly.. More

On time pick up and drop off. Full communication including video recordings of what is being done. Full communication including video recordings of what is being done. More

It's always been good. x x x x x x x x x x x x x x x x x x x x More

Honored their website deal on oil change. They don't always do that here. But today they did, which was a nice change. They don't always do that here. But today they did, which was a nice change. More

Was in and out quick. Satisfied with service over all. Good experience. Will come back for sure. Satisfied with service over all. Good experience. Will come back for sure. More

I appreciate the team working to address an issue I had with the car since I bought it. I was disappointed that the previous service advisor dropped the ball but Robert and his manager were responsive and with the car since I bought it. I was disappointed that the previous service advisor dropped the ball but Robert and his manager were responsive and addressed the issue. More