Back

Volvo Cars Santa Monica - Service Center

Santa Monica, CA

4.8
616 Reviews

616 Reviews of Volvo Cars Santa Monica - Service Center

Sort by
April 06, 2025

Very nice and efficient; thanks for delivering the car to my home after the service appointment. More

by SCOTT@MCAULEYLAND.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Volvo Cars Santa Monica responded

Hello Scott, thank you for your feedback! We're happy to hear everything went smoothly and that the home delivery after your service appointment made things easier. We appreciate you choosing Volvo Cars of Santa Monica!

April 05, 2025

Easy, convenient, and great service. Pickup was easy to schedule, and they washed the car! More

by THETOOTHPICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan
Apr 07, 2025 -

Volvo Cars Santa Monica responded

Hi, Thank you for the great feedback! We're glad to hear the pickup was easy to schedule and that you enjoyed the car wash. We appreciate you choosing Volvo Cars of Santa Monica!

April 03, 2025

This was an amazing experience. We have been to other Volvo repair shops and never gotten service like at Santa Monica. When you drive up they greet you, they explain in detail wh More

by MARKRUDFAMILY6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Volvo Cars Santa Monica responded

Hello, Thank you so much for sharing your experience! We're thrilled to hear that Robert and the team at Volvo Cars of Santa Monica made such a positive impact. Your kind words truly mean a lot to us, and we're grateful for your trust in us—even making the drive from 43 miles away! We're looking forward to continuing to serve you and your vehicle in the future. Thank you again!

April 03, 2025

Laiza was unresponsive and not helpful. She ignored me and it was horrible experience at the dealership More

by NYCWAJ
Recommend Dealer
No
Employees Worked With
Laiza
Apr 07, 2025 -

Volvo Cars Santa Monica responded

.Hello, We apologize for the experience you had during your visit. This is not the standard of service we aim to provide, and we are truly sorry for any inconvenience. Please reach out to our Service Manager, Troy Shane, so he can address your concerns and work towards a resolution. Your feedback is important, and we would love the opportunity to make things right.

April 03, 2025

I do not see Laiza Guino in the Service Dept roster below, but she's who I worked with, and I was very pleased with the service experience. More

by KROEMIUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laiza Guino
Apr 04, 2025 -

Volvo Cars Santa Monica responded

Hi, Thank you for letting us know about your experience. We're happy to hear that Laiza provided excellent service! We apologize for the discrepancy in our service department roster. If you need any further assistance, please don't hesitate to reach out. We're here to help!

April 03, 2025

After 12 years I’m still satisfied with their service, thoroughness, professionalism, friendliness, and promptness. More

by KORNEDURAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Volvo Cars Santa Monica responded

Hi, Thank you for your continued trust in Volvo Cars of Santa Monica! We truly appreciate your loyalty over the years and are thrilled to hear that you remain satisfied with our service, professionalism, and care. We look forward to continuing to serve you for many more years to come!

April 01, 2025

Excellent service from beginning to end! Thanks for your time and for delivering the vehicle back to my home! More

by LOGISTICS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Volvo Cars Santa Monica responded

Hello, We’re thrilled to hear you had an excellent experience with us! It's great to know that the service and delivery met your expectations. Thank you for choosing Volvo Cars of Santa Monica – we look forward to assisting you again soon!

March 31, 2025

They provided incredibly friendly and professional service. Every step of the process was explained clearly, which made the whole experience feel transparent and trustworthy. I really appreciated thei More

by 99KOMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Volvo Cars Santa Monica responded

Hello, Thank you for your kind words! We’re so glad to hear that you had a positive experience with us at Volvo Cars of Santa Monica. Providing transparent, professional service is always our goal, and we’re happy that you felt well taken care of. We look forward to assisting you with your future service needs!

March 28, 2025

They made it easy to get the car serviced. The loaner car was grt. It gave me a chance to try another volvo More

by CANDYQUEEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Volvo Cars Santa Monica responded

We're glad to hear that the service process was smooth and you enjoyed trying out another Volvo with the loaner car at Volvo Cars Santa Monica. Thank you for sharing your experience!

March 28, 2025

Very easy to get ahold of. Quick to respond to my questions. Made the process easy! More

by MOORE.CATHERINE.M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2025 -

Volvo Cars Santa Monica responded

Hi Catherine, thank you for your feedback! We're glad to hear that our team was easy to reach and quick to respond to your questions. We appreciate your kind words and are happy we could make the process easy for you at Volvo Cars of Santa Monica!