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Volvo Cars Santa Monica - Service Center

Santa Monica, CA

4.9
552 Reviews

552 Reviews of Volvo Cars Santa Monica - Service Center

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February 05, 2025

Klaus takes great care of me every time. The staff is also very nice - they're very welcoming! More

by SHAUNTELG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Volvo Cars Santa Monica responded

Hi Shaun! Thank you so much for your kind words! We're thrilled to hear that Klaus and our staff take great care of you at Volvo Cars Santa Monica. We truly appreciate your support and look forward to welcoming you again!

February 04, 2025

Robert is the best! ! So kind Caring and really knowledgeable. Always available to help. Thank you. More

by THEJARCHIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Volvo Cars Santa Monica responded

Thank you for the kind review - Robert will be thrilled to hear it! Your support is much appreciated by all of us here at Volvo Cars Santa Monica and we look forward to seeing you next time!

February 02, 2025

The customer service was excellent. All the issues with my car were totally resolved and every encounter I had with the service department was professional, efficient, and kind. More

by SUSANOLSEN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laiza
Feb 03, 2025 -

Volvo Cars Santa Monica responded

Susan, we're delighted to hear that our service team at Volvo Cars Santa Monica provided you with excellent customer care and resolved all your car issues. Thank you for sharing your experience!

February 01, 2025

I would say this dealership is excellent to work with. They are efficient, they answer their calls and actually pick up the phone, which I can tell you other dealerships do not. They were responsive, help More

by PPMBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laiza and Pepe were exceptional!
Feb 03, 2025 -

Volvo Cars Santa Monica responded

Thank you for sharing your positive experience with Volvo Cars Santa Monica! We're delighted to hear that our team provided efficient and responsive service. We appreciate the recommendation and look forward to assisting you again in the future!

January 31, 2025

The service team was great and handled a scheduling issue like pros. I will be sure to come back and will get my next car from them as well. More

by SNOOCHINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Volvo Cars Santa Monica responded

We're delighted to hear that our service team at Volvo Cars Santa Monica impressed you with their professionalism. Thank you for your support, and we look forward to assisting with your future car needs!

January 30, 2025

Robert explained everything well, applied the appropriate discounts (email coupon) and made sure that my loaner went smoothly. More

by DSTAMP
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Volvo Cars Santa Monica responded

Hi Thank you for your kind words! We're glad to hear that Robert provided excellent service, ensured you received the right discounts, and made your loaner experience smooth. We appreciate you choosing Volvo Cars of Santa Monica and look forward to assisting you again soon!

January 29, 2025

It was easy to get everything situated and they made the process great with positive vibes. More

by MFAUCETT500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2025 -

Volvo Cars Santa Monica responded

We're glad to hear it! Thank you so much for the five-star rating! – Volvo Cars Santa Monica

January 29, 2025

Service department is not capable of returning a call or a response. It takes me multiple attempts to reach out to Johnny and the manager Arnold to get a response on getting an appointment scheduled or chec More

by DANIELJONGKIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arnold Alsua
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2025 -

Volvo Cars Santa Monica responded

Hi Daniel, we sincerely apologize for the difficulties you've encountered trying to reach our service department. Your experience is certainly not the level of service we strive to provide. We take your concerns seriously and would like to make things right. Please feel free to contact us directly so we can address this matter and ensure timely communication moving forward. Thank you for bringing this to our attention.

January 28, 2025

Volvo Santa Monica Service department is always quick, communicative, and friendly. They make having to do routine service as painless as possible. More

by TD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2025 -

Volvo Cars Santa Monica responded

Hi, Thank you for your kind words! We're thrilled to hear that our service department has consistently provided you with quick, communicative, and friendly service. We appreciate your continued trust in Volvo Cars of Santa Monica and look forward to serving you again soon!

January 27, 2025

I've found sales and service to be first rate and would recommend them highly More

by SUGERMANJOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Volvo Cars Santa Monica responded

Thank you so much for your kind recommendation! We’re thrilled to hear that both our sales and service teams have provided you with a first-rate experience. We truly appreciate your support and look forward to continuing to serve you in the future!