Volvo Cars Santa Monica - Service Center

Robert is exceptional! Robert is the reason I will continue to come back to Volvo Cars Santa Monica. I gave the dealership itself 4 stars (vs 5) because there wasn’t a l Robert is the reason I will continue to come back to Volvo Cars Santa Monica. I gave the dealership itself 4 stars (vs 5) because there wasn’t a loaner car available for me, and I feel like that could be managed better at the top. But Robert had a solution for me and made the experience great! More

First time I had my vehicle serviced at Volvo Cars Santa Monica and was very happy with my experience. Robert and team made sure they took good care of me and my car. As my wife and I turned over the vehi Monica and was very happy with my experience. Robert and team made sure they took good care of me and my car. As my wife and I turned over the vehicle for service, we talked about where we would have lunch. Without missing a beat, Robert offered to get us a ride to the commercial area and back. That was much appreciated. I brought the vehicle in for 60K service. Less than three hours later Robert called to inform me the vehicle was ready. Once my wife and I were back at the dealership and paid the bill, the vehicle was in front and ready for us. Everything was very convenient and went very smoothly. Everything was uneventful as it should. That's customer service. More

Robert gave sound advice and treated my car well. The service check was conducted promptly and efficiently, ensuring that my vehicle received exactly what it needed - no unnecessary add-ons. It's ref The service check was conducted promptly and efficiently, ensuring that my vehicle received exactly what it needed - no unnecessary add-ons. It's refreshing to find a dealership that prioritizes honesty and quality service. I highly recommend them to anyone in need of reliable automotive care. More

Excellent service from Robert! He was accessible and communicative throughout the process. I appreciated his advice. He was accessible and communicative throughout the process. I appreciated his advice. More

The best Volvo service I have ever received. Prompt, courteous, answers all our questions, Helpful in making shuttle srrvices Prompt, courteous, answers all our questions, Helpful in making shuttle srrvices More

I always go to Santa Monica Volvo for my servicing and repair needs. The current team is great about communicating, setting expectations, and making me feel valued. The techs are excellent as well! repair needs. The current team is great about communicating, setting expectations, and making me feel valued. The techs are excellent as well! More

No issues. They were on schedule and courteous. Service was thorough and timely as I was waiting for my care. They were on schedule and courteous. Service was thorough and timely as I was waiting for my care. More

I know all car dealers do this but being able only to talk to your advisor is nuts. It isn't good customer service. I wanted to know when my car would be ready and had to wait till my advisor was free wh talk to your advisor is nuts. It isn't good customer service. I wanted to know when my car would be ready and had to wait till my advisor was free when the advisor who was free could have just asked the person working on my car. More

The experience with Klaus was very smooth, just like with Robert in the past years. The communication is efficient, so no complaints. Robert in the past years. The communication is efficient, so no complaints. More