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Volvo Cars Santa Monica - Service Center

Santa Monica, CA

4.9
527 Reviews

527 Reviews of Volvo Cars Santa Monica - Service Center

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July 20, 2024

Johnny in service was so great. Very courteous of my concerns AND my time. He made sure to keep me afloat of the duration every bit of the way!! More

by MDDKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny
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Jul 21, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your feedback! We're delighted to hear that Johnny in service was courteous and kept you informed throughout the process. We appreciate your kind words!

June 28, 2024

Everyone was extremely helpful, efficient, and polite! I would definitely recommend their service when it comes to your vehicle! More

by Volvo123
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2024 -

Volvo Cars Santa Monica responded

Hi! Thank you for the wonderful feedback! We're delighted to hear that our team at Volvo Cars Santa Monica provided such a positive experience. We appreciate your recommendation and look forward to serving you again!

June 26, 2024

It was planned and good turn around on the service,donrecommend it ,if you have appointment More

by NORMAY401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your feedback! We're glad to hear you had a planned service with a good turnaround time at Volvo Cars Santa Monica. We appreciate your recommendation for scheduling appointments for smoother service.

June 19, 2024

Very very polite and quick. The only thing I hate is recording when u call. I want a live person More

by AVNETMOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your feedback! We're glad to hear you found our service polite and quick. We understand your preference for speaking with a live person and will take this into consideration. If there's anything else we can assist you with, please let us know.

June 18, 2024

Everyone from the service department and sales team is friendly and very helpful. Highly Recommend this place More

by JFELICIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armin Buholzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kylon , Johnny Aguilar , lily
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Jun 19, 2024 -

Volvo Cars Santa Monica responded

Hi, We're delighted to hear that everyone at Volvo Cars Santa Monica, from our service department to the sales team, was friendly and very helpful. We appreciate your recommendation and look forward to assisting you again in the future!

June 17, 2024

Albert was very helpful. Quick and friendly. Took care of my car. Even got a wash. You don’t get it with other dealers. More

by TRI.TRINH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 15, 2024

Customer satisfaction is their priority. They picked up my car and provided a loaner. Keep me well informed of my vehicle status. More

by SARABEARRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your feedback! At Volvo Cars of Santa Monica, customer satisfaction is our top priority. We're pleased to hear that you had a positive experience with our service, including the car pickup, loaner, and regular updates on your vehicle's status. If you have any more comments or if there's anything else we can assist you with, please feel free to reach out.

June 14, 2024

A pleasant experience. Robert and company were very helpful. Good music playing while I was waiting More

by HARVEYSHIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your feedback! We're glad to hear that you had a pleasant experience at Volvo Cars of Santa Monica. Robert and our team are dedicated to providing helpful service. We're also happy to hear you enjoyed the good music while waiting. If you have any more comments or if there's anything else we can assist you with, please feel free to reach out.

June 13, 2024

Robert my service advisor was amazing. The service team did an awesome job I was very pleased with my experience More

by BEM_789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Alerta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryant Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Baheri
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Volvo Cars Santa Monica responded

Thank you for sharing your experience working with Robert at Volvo Cars Santa Monica!

June 13, 2024

Had my first maintenance there last week, staff were really nice and the service was quick More

by MAGGIELEE0326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2024 -

Volvo Cars Santa Monica responded

Thank you for sharing your experience, Maggie! We appreciate your kind feedback and hope to see you again next time here at Volvo Cars Santa Monica!

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