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Volvo Cars Santa Monica - Service Center

Santa Monica, CA

4.9
528 Reviews

528 Reviews of Volvo Cars Santa Monica - Service Center

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July 28, 2024

Very kind and worth the drive to visit such an amazing business. Highly recommend the team here at Volvo Santa Monica! More

by carreview123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for the wonderful feedback! We're thrilled you had a great experience with our team. We appreciate your recommendation and look forward to serving you again!

July 28, 2024

Klaus couldn't have been more accommodating. His service was excellent from dropping my car off to communicating with to having someone deliver my car to me at my house. He went above and beyo More

by JULIE49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for sharing your experience! We're thrilled to hear that Klaus provided excellent service and went above and beyond. We appreciate your kind words and look forward to assisting you again in the future!

July 27, 2024

I drive all the way from Santa Barbara and dread service. This was a breeze! I was in and out in about an hour! They got my car right in. Because I had an afternoon appointment I expected to wait, but nope! More

by FLOWERSFROMMERCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for making the drive and for your kind words! We're delighted to hear that your service experience was smooth and that you enjoyed our amenities. We’re glad your car looks great, and we look forward to assisting you again in the future!

July 27, 2024

Kudos to Robert Munoz and his maintenance team. I was a little surprised that the cooling system doesn't work and engine light is on after just half a year. So I scheduled the earlier available ti More

by Ao Yuan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for sharing your experience! We're thrilled to hear that Robert Munoz and our maintenance team took such great care of your vehicle and provided excellent service. We're glad everything is working well now and that you felt valued throughout the process. We appreciate your confidence in Volvo and look forward to serving you again!

July 25, 2024

I enjoyed the vallet service and the communication throughout the service. It was very convenient. More

by ADIDLOTAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your feedback! We’re glad you enjoyed our valet service and appreciated the communication throughout your visit. We look forward to serving you again!

July 24, 2024

Great service, picked up my car for me across town, took care of the issue under warranty and delivered back to me. Great communication, great job! More

by CSHORT6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Volvo Cars Santa Monica responded

Hi, thanks for your feedback! We’re thrilled to hear that you had a great experience with our service, from picking up your car across town to handling the warranty issue and delivering it back to you. We’re pleased that our communication and overall job met your expectations. If you need anything else, please let us know!

July 24, 2024

Robert is one of the most outstanding service managers I have dealt with in my over 4 decades of car ownership. He goes above and beyond. He is kind, smart, skilled, efficient and eager to please. He has co More

by farber.amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lily
Jul 25, 2024 -

Volvo Cars Santa Monica responded

Hi, thank you for your feedback! We’re thrilled to hear such high praise for Robert and our team. We’ll be sure to share your kind words with him, Lily, and everyone involved. Your satisfaction is our priority, and we appreciate your recommendation!

July 24, 2024

The service was excellent. Staff was courteous and efficient. My car was serviced within 45 minutes! More

by Vina
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I believe I only interacted with Klaus and a young lady that greeted me (uncertain of others but all were efficient)
Jul 25, 2024 -

Volvo Cars Santa Monica responded

Hi, thanks for your feedback! We’re glad to hear that your service was excellent, and that our staff was courteous and efficient. We’re pleased we could complete your service within 45 minutes.

July 24, 2024

Great service, quick turnaround and great communication from the entire team. Overall, wonderful experience, thank you! More

by TIBOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Volvo Cars Santa Monica responded

Hi, thanks for your feedback! We’re thrilled to hear you had a wonderful experience with our quick service, turnaround, and communication. Thank you for your kind words!

July 23, 2024

I was kept informed about all the work needed and the cost the entire time with text and calls. More

by PABRAMOWITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your feedback! We’re glad to hear that we kept you informed throughout the process. We appreciate your business and look forward to serving you again!

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