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Volvo Cars Santa Monica - Service Center

Santa Monica, CA

4.9
486 Reviews

486 Reviews of Volvo Cars Santa Monica - Service Center

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December 12, 2024

Klaus was amazing and fit me in the morning of. My car was ready ahead of the promised time and to make it even better they delivered my car to my house. Volvo customer service is the best! More

by emilybdebevoise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2024 -

Volvo Cars Santa Monica responded

Thank you, Emily, for your wonderful feedback! We're thrilled to hear that Klaus went above and beyond to accommodate you and that your car was ready ahead of schedule. We’re proud to provide exceptional customer service at Volvo Cars of Santa Monica and look forward to assisting you again!

December 12, 2024

Klaus was amazing and fit me in the morning of and returned my car ahead of promised. They ended up delivering it my house which was beyond appreciated. Volvo’s customer service is the best! More

by emilybdebevoise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2024 -

Volvo Cars Santa Monica responded

Thank you, Emily, for your wonderful feedback! We're thrilled to hear that Klaus went above and beyond to accommodate you and that your car was ready ahead of schedule. We’re proud to provide exceptional customer service at Volvo Cars of Santa Monica and look forward to assisting you again!

December 12, 2024

good service, very please with all advices fo future services. I will recomend this services for my friends. More

by BORISKLUBIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

Volvo Cars Santa Monica responded

Thank you for your kind words! We're so glad to hear you were pleased with the service and the advice for future care. We truly appreciate your recommendation and look forward to helping you and your friends in the future!

December 12, 2024

Klaus is the best thank you for your help and for the lyft to my office while i waited More

by MJUSTMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your kind words! We're so glad Klaus could assist you and that the Lyft ride to your office made your visit more convenient. At Volvo Cars of Santa Monica, we strive to provide exceptional service, and we're happy to hear you had a great experience. We look forward to serving you again!

December 12, 2024

Klaus always does a great job and, even though he isn't my primary advisor, Robert Munoz is great too! More

by MTHAYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your kind words! We’re delighted to hear that Klaus consistently provides excellent service and that Robert Munoz has also made a great impression. At Volvo Cars of Santa Monica, our team works together to ensure every experience is exceptional. We look forward to serving you again!

December 09, 2024

It's always an easy in and out from Volvo Santa monica. Everything went well this time too. Robert did a great job and communicatiojn More

by 2LAZORS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

Volvo Cars Santa Monica responded

Thank you for your feedback! We're glad to hear your experience was smooth and everything went well. We'll be sure to pass along your kind words to Robert for his excellent communication and service.

December 09, 2024

Prompt. Friendly. Easy in and out and they were ready when I arrived. I will take my next service to dealership More

by MG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2024 -

Volvo Cars Santa Monica responded

We're delighted to hear that your visit was prompt and friendly at Volvo Cars Santa Monica! We look forward to welcoming you back for your next service. Safe travels until then!

December 09, 2024

Robert and his team are welcoming as soon as you drive through the gate. They are organized, efficient and on point. Any questions you have Robert answers. He also updates you as the car is being serviced More

by ALEXANDRASTEVENSON.AS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2024 -

Volvo Cars Santa Monica responded

We're delighted to hear that Robert and the team at Volvo Cars Santa Monica provided such a welcoming and efficient experience. Keeping you informed throughout your service is important to us, so we're glad it made a difference for you! Thank you for sharing this feedback.

December 07, 2024

Fantastic service, great communication, the dealership made it very easy on me to have this service performed. Thank you! More

by ADAMDWAGNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2024 -

Volvo Cars Santa Monica responded

Thank you for your kind words, Adam! We’re so glad to hear that our team provided fantastic service and made the process easy for you. We truly appreciate your feedback and look forward to assisting you again!

Dec 09, 2024 -

Volvo Cars Santa Monica responded

Hi Adam, we're delighted to hear that you had a fantastic experience with our team at Volvo Cars Santa Monica! Thank you for your kind words, and we're glad we could make the process easy for you! Safe travels!

December 06, 2024

Santa Monica Volvo makes routine warranty or special issue repairs a simple and rapid tasks. Staff are friendly and manage to ensure completion on-time or more rapidly than promised. More

by RISKDOC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your kind words! We’re delighted to hear that we’ve made your warranty and repair experience simple and efficient. Our team takes pride in providing friendly service and ensuring timely completion every time. We look forward to assisting you in the future!

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