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Volvo Cars Santa Monica - Service Center

Santa Monica, CA

4.9
529 Reviews

529 Reviews of Volvo Cars Santa Monica - Service Center

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October 06, 2024

My service attendant, Klaus, was very available, attentive and responsive. Service was quick & efficient. Thank you More

by QWIKGOAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2024 -

Volvo Cars Santa Monica responded

Thank you for your feedback! We're glad to hear that Klaus provided attentive and responsive service, and that everything was quick and efficient. We look forward to assisting you again in the future!

October 05, 2024

They didn't notice a nail in my tire. When I went back to them to have my tire replaced they then over filled all of my tires. More

by BROOKEACHAVEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Munoz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2024 -

Volvo Cars Santa Monica responded

Hi Brooke, we’d be happy to review the inspection video with you again and go over the condition of your car while it was in our shop. After carefully checking, we can confirm there was no nail in the tire during the time it was in our possession. Please let us know if you’d like to discuss this further, and we’ll gladly go over everything with you.

October 05, 2024

Klaus was pleasant, efficient, communicated well, and made the whole experience comfortable and painless. Five stars! More

by BREINB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your kind words! We're thrilled to hear that Klaus provided you with a pleasant and efficient experience at Volvo Cars of Santa Monica. We appreciate your five-star review!

October 03, 2024

Klaus is great! Super helpful. Thanks you the great service and the continuous help. Although super hard to get in touch with service with the new online robots More

by DLLITMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2024 -

Volvo Cars Santa Monica responded

Thank you for the feedback! We're glad to hear Klaus provided great service at Volvo Cars Santa Monica. We appreciate your patience with our online system and will work on improving accessibility.

October 01, 2024

Excellent service by robert and the team at Volvo dearler.in Santa Monica Los Angeles More

by FARZINOLOGY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your kind words! We're glad to hear you received excellent service from Robert and the team at Volvo Cars of Santa Monica. We appreciate your support!

October 01, 2024

Everything went smoothly and the car was ready on time. Robert communicated with me about what ended to be done on the car. More

by DAVIDSON.CARLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Volvo Cars Santa Monica responded

Thank you, Carla! We’re glad to hear that everything went smoothly and that Robert kept you informed about your car's service. We appreciate your feedback and look forward to assisting you again at Volvo Cars of Santa Monica!

October 01, 2024

They got me a loaner right away, and took care of all my concerns. Looked into what was covered under warranty as well. More

by TATONBOARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your feedback! We’re pleased to hear that our team at Volvo Cars of Santa Monica promptly provided you with a loaner and addressed all your concerns, including warranty coverage. We appreciate your trust in us!

September 30, 2024

Robert is great and always helping us with the maintenance requirements for our XC60. Thanks! More

by ERIC.LAMPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Volvo Cars Santa Monica responded

Thank you, Eric! We're glad to hear that Robert has been helpful with the maintenance of your XC60. We appreciate your feedback and look forward to continuing to assist you at Volvo Cars of Santa Monica!

September 29, 2024

Klaus was excellent service manager. I highly recommend it. I requested the maintenance at Volvo Santa monica. the service was quick and clean. More

by OHSONO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Volvo Cars Santa Monica responded

We're delighted to hear that your maintenance visit at Volvo Cars Santa Monica was quick and efficient. Thanks for the positive feedback and please don't hesitate to reach out if Klaus & the team can be of service again in the future!

September 29, 2024

Nice people, service, and location. I am sure I will visit again for my next maintance. More

by YOOMIREU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your kind words! We're glad to hear you had a great experience with our team. We look forward to seeing you again for your next maintenance!

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