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Volvo Cars Santa Monica - Service Center

Santa Monica, CA

4.9
487 Reviews

487 Reviews of Volvo Cars Santa Monica - Service Center

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September 25, 2024

I didn't have a good experience. I felt lied to and taken advantage of. I paid extra for the upgraded warranty so I will have to deal with them again, but I no longer trust them. I'l More

by JACLYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember the name
Sep 25, 2024 -

Volvo Cars Santa Monica responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

September 25, 2024

Robert was wonderful, professional, and helpful and the full experience was straightforward and transparent. The pickup process was very easy. More

by MARBCAMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Volvo Cars Santa Monica responded

We're delighted to hear that Robert provided a professional and transparent experience at Volvo Cars Santa Monica. Thanks for sharing your positive feedback and please don't hesitate to reach out if we can be of service again in the future!

September 25, 2024

Car was ready the next day and Robert put me in a comparable rental car. More

by sarah.guerrero1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Volvo Cars Santa Monica responded

Thank you, Sarah! We're glad to hear Robert was able to assist you with a rental and that your car was ready the next day. We appreciate your feedback and look forward to helping you again at Volvo Cars of Santa Monica!

September 24, 2024

Klaus was professional, helpful , and accessible. He responded quickly when I had questions and made sure my car repairs were done in a timely and efficient way. I also appreciated the car delivery t More

by doctordevika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your kind words! We're thrilled to hear that Klaus provided you with professional and efficient service. Your trust in Volvo Cars of Santa Monica for the past 10 years means a lot to us. We're here to keep your car running smoothly!

September 22, 2024

Robert is very professional and pleasant to work with. I find him very helpful every time I come it to service my car More

by Sabrinabstyles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Volvo Cars Santa Monica responded

We're delighted to hear that Robert consistently provides you with professional and pleasant service at Volvo Cars Santa Monica. Thank you for sharing your positive feedback!

September 22, 2024

This dealership’s service department is excellent in every aspect. Not to the point where I would intentionally cause a problem just to go in for service! But if my reliable Volvo ever does need service More

by VJSCHROEDERJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laiza
Sep 23, 2024 -

Volvo Cars Santa Monica responded

We're delighted to hear that our service department at Volvo Cars Santa Monica has earned your trust and praise. Thanks for sharing such positive feedback!

September 20, 2024

Robert was excellent with every single encounter. I am grateful to him for his time and dedication to getting my car back running. Huge thank you to him! More

by JLLOYD22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your feedback! We're thrilled to hear that Robert at Volvo Cars of Santa Monica provided excellent service and dedication in getting your car back to running smoothly. We appreciate your kind words and gratitude!

September 19, 2024

Very helpful, finally able to use navigation. Owner’s manual very unhelpful! It was all extremely good. More

by CAROLCOBEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Volvo Cars Santa Monica responded

Carol, we're glad to hear our team at Volvo Cars Santa Monica could assist you with your navigation system! Thanks for the feedback and enjoy your drives!

September 15, 2024

Great service! Fast and delivered my car to my house which was a nice perk. More

by KCRAMER27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your feedback! We’re glad you enjoyed our fast service and the home delivery perk. We look forward to assisting you again!

September 13, 2024

Volvo provided really top notch service. They took great care of my car and of me! More

by 4FREEDMANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your feedback! We’re thrilled to hear that you received top-notch service and that we took great care of both you and your car. We look forward to serving you again!

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