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Volvo Cars Santa Monica - Service Center

Santa Monica, CA

4.9
444 Reviews

444 Reviews of Volvo Cars Santa Monica - Service Center

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August 13, 2024

Service department excellent: good reception, good service agents, good mechanics, car ready when promised, and this was emergency service! More

by JKALBACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2024 -

Volvo Cars Santa Monica responded

Hi, We’re glad to hear you had an excellent experience with our service department! It’s great that our team was able to assist you promptly and efficiently. Thanks for your feedback!

August 12, 2024

Excellent customer service- Klaus is honest, had good listening skills , helpful and responsive. Excellent customer service More

by TPALMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your wonderful feedback! We’re delighted to hear that Klaus provided you with honest, attentive, and responsive service. We appreciate your kind words and look forward to serving you again.

August 12, 2024

I had my car serviced this past Saturday 8/10 and the Service Rep who helped me was Klaus. He was great and so helpful! More

by DEBRA10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for sharing your experience! We’re thrilled to hear that Klaus provided you with great and helpful service. We’ll make sure to pass along your kind words. If you need anything else, feel free to reach out.

August 12, 2024

They were very helpful and kind. Service was done as scheduled. Explained well what they did More

by JUDO1080
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your feedback! We’re glad to hear that our team was helpful and kind, and that your service was completed as scheduled. We appreciate your comments on the clarity of our explanations and look forward to assisting you again in the future.

August 11, 2024

Robert was great and helpful as usual. He made the process simple and convenient. I will be coming back. More

by AMILICAR_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your kind words! We're thrilled to hear that Robert made your experience simple and convenient. We look forward to seeing you again at Volvo Cars of Santa Monica!

August 09, 2024

Service advisor was very attentive, we were able to book service on short notice. Vehicle was finished within two hours More

by RIMAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your feedback! We're glad to hear that our service advisor was attentive and that we could accommodate your service needs on short notice. We’re pleased your vehicle was completed within two hours. Thank you for choosing Volvo Cars of Santa Monica!

August 09, 2024

Robert is the best! He made our experience wonderful. We choose to go to Santa Monica Volvo just for his amazing service! More

by MRS.ELIZABETHCATALAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2024 -

Volvo Cars Santa Monica responded

Thank you, Elizabeth! We're delighted to hear that Robert made your experience at Volvo Cars of Santa Monica exceptional. We're honored you chose us for his amazing service and look forward to serving you again!

August 08, 2024

This was my second time here. Good experience. I trust you all to take care of my car. Thank you. More

by ROIDEUNIVERSE.FAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liza
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Aug 08, 2024 -

Volvo Cars Santa Monica responded

We're grateful to be part of your automotive journey! Thank you! - Volvo Cars Santa Monica

August 08, 2024

Service wait area could be improved! Bathroom, water etc. otherwise was clean, staff friendly and helpful More

by BFUHRM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2024 -

Volvo Cars Santa Monica responded

Thanks for the feedback! We appreciate your suggestions and are glad to hear our staff at Volvo Cars Santa Monica was friendly and helpful. We'll work on improving the service wait area amenities.

August 08, 2024

They took care of everything and I got my car back faster than I had anticipated More

by JCTFINANCIALSVC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2024 -

Volvo Cars Santa Monica responded

We're glad to hear it! Thank you for choosing Volvo Cars Santa Monica!

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