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Volvo Cars Santa Monica - Service Center

Santa Monica, CA

4.9
444 Reviews

444 Reviews of Volvo Cars Santa Monica - Service Center

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August 24, 2024

I love the Volvo service department. Efficient, responsive, courteous, prompt. Great cars and GREAT service! Thank you, Robert! More

by PAUL.ATTANASIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2024 -

Volvo Cars Santa Monica responded

Thank you, Paul! We're so glad you love our service department. Robert and the team will be pleased to hear your kind words. We appreciate your support and look forward to continuing to provide you with great service at Volvo Cars of Santa Monica!

August 24, 2024

We had significant work done, and Klaus was helpful, attentive, communicative and friendly throughout the process. Great experience. More

by JESSICAR
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2024 -

Volvo Cars Santa Monica responded

Thank you, Jessica! We're thrilled to hear you had a great experience with us. Klaus will be delighted to know he made the process smooth and enjoyable for you. We appreciate your trust in Volvo Cares of Santa Monica!

August 20, 2024

I was there for routine maixtenance. I was dreading having to leave my car for hours for a simple oil change and inspection. I notified service provider (laiza) I had limited time to wai More

by MARY.JOHANSSON8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laisa was great . The other 2 didn’t really acknowledge me until I asked questions.
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Aug 21, 2024 -

Volvo Cars Santa Monica responded

Hi Mary! We’re so glad to hear that Laiza was able to make your service experience smooth and efficient. It’s wonderful to know that she was able to fit you in and provide that extra touch with a wash. We really appreciate your feedback and look forward to seeing you again for any future needs!

August 18, 2024

Very welcoming and accommodating. Washed the car before returning it, which it needed. Provided online information on what was done and the car’s status on each check point on the l More

by RSFELDH
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Volvo Cars Santa Monica responded

Thank you for your kind words! We’re thrilled to hear you had a welcoming and accommodating experience. We’re glad we could take care of your car and keep you informed throughout the process. If you need anything else, don’t hesitate to reach out!

August 17, 2024

Good service from Robert! Took the time to explain everything. Would come back again soon. More

by DTIE213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2024 -

Volvo Cars Santa Monica responded

We're happy to hear Robert provided you with excellent service during your recent visit here at Volvo Cars Santa Monica! Thanks for the review. We look forward to serving you again in the future!

August 16, 2024

Great service all around. Klaus was great. I will only service my car at Santa Monica Volvo. More

by ALI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Volvo Cars Santa Monica responded

Thank you so much for giving Klaus & the Volvo Cars Santa Monica team an opportunity to earn your business! We appreciate your great review and look forward to serving you again in the future!

August 16, 2024

Excellent dealer service. Clear communication, great service, appropriate expectations timing and customer care Highly recommended More

by ALIDEEMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

Volvo Cars Santa Monica responded

Thank you for recommending Volvo Cars Santa Monica! We're glad to hear our team provided clear communication and great service. We appreciate your feedback!

August 15, 2024

Robert is excellent and very helpful always communicating and keeping me informed. Robert did a great job. More

by GILBERTBARCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Volvo Cars Santa Monica responded

Thank you, Gilbert! We're glad to hear Robert provided excellent and helpful service. Your feedback is much appreciated!

August 15, 2024

Very courteous and efficient. Explained the repair to be done and provided a loaner car More

by chorrigan418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Volvo Cars Santa Monica responded

Hi, thank you for your feedback! We're pleased to hear that our team was courteous and efficient, and that you were satisfied with the repair explanation and loaner car.

August 13, 2024

Excellent service. Robert was perfect as was the 2 year service. All done within several hours. Thank you. More

by STEVE@LOVETTMGMT.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2024 -

Volvo Cars Santa Monica responded

Hi Steve, Thank you for your feedback! We’re pleased to hear Robert and the team provided excellent service and completed everything quickly. We appreciate your support!

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