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Volvo Cars Santa Monica - Service Center

Santa Monica, CA

4.9
486 Reviews

486 Reviews of Volvo Cars Santa Monica - Service Center

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October 03, 2024

Klaus is great! Super helpful. Thanks you the great service and the continuous help. Although super hard to get in touch with service with the new online robots More

by DLLITMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2024 -

Volvo Cars Santa Monica responded

Thank you for the feedback! We're glad to hear Klaus provided great service at Volvo Cars Santa Monica. We appreciate your patience with our online system and will work on improving accessibility.

October 01, 2024

Excellent service by robert and the team at Volvo dearler.in Santa Monica Los Angeles More

by FARZINOLOGY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your kind words! We're glad to hear you received excellent service from Robert and the team at Volvo Cars of Santa Monica. We appreciate your support!

October 01, 2024

Everything went smoothly and the car was ready on time. Robert communicated with me about what ended to be done on the car. More

by DAVIDSON.CARLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2024 -

Volvo Cars Santa Monica responded

Thank you, Carla! We’re glad to hear that everything went smoothly and that Robert kept you informed about your car's service. We appreciate your feedback and look forward to assisting you again at Volvo Cars of Santa Monica!

October 01, 2024

They got me a loaner right away, and took care of all my concerns. Looked into what was covered under warranty as well. More

by TATONBOARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your feedback! We’re pleased to hear that our team at Volvo Cars of Santa Monica promptly provided you with a loaner and addressed all your concerns, including warranty coverage. We appreciate your trust in us!

September 30, 2024

Robert is great and always helping us with the maintenance requirements for our XC60. Thanks! More

by ERIC.LAMPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Volvo Cars Santa Monica responded

Thank you, Eric! We're glad to hear that Robert has been helpful with the maintenance of your XC60. We appreciate your feedback and look forward to continuing to assist you at Volvo Cars of Santa Monica!

September 29, 2024

Klaus was excellent service manager. I highly recommend it. I requested the maintenance at Volvo Santa monica. the service was quick and clean. More

by OHSONO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Volvo Cars Santa Monica responded

We're delighted to hear that your maintenance visit at Volvo Cars Santa Monica was quick and efficient. Thanks for the positive feedback and please don't hesitate to reach out if Klaus & the team can be of service again in the future!

September 29, 2024

Nice people, service, and location. I am sure I will visit again for my next maintance. More

by YOOMIREU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your kind words! We're glad to hear you had a great experience with our team. We look forward to seeing you again for your next maintenance!

September 28, 2024

Robert was kind and knowledgeable. He provided excellent customer service. It is reassuring to know that Robert is here to help my daughter with our Volvo while she attends UCLA for More

by SHERLOCKX2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nice lady that checked us in and the guys in the sales department pointing ills in the right direction for the bathroom. Thanks again
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Sep 29, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your wonderful feedback! We're glad to hear that Robert provided kind and knowledgeable service at Volvo Cars of Santa Monica. It's great to know he will be there to help your daughter with her Volvo while she attends UCLA. We appreciate your trust in us!

September 27, 2024

Excellent service department! I’m so Grateful I found Santa Monica Volvo. Thank you for being there! More

by MOLEXARYAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lily & Flo
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Sep 27, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent experience with our service department at Volvo Cars of Santa Monica. We appreciate your support!

September 25, 2024

I didn't have a good experience. I felt lied to and taken advantage of. I paid extra for the upgraded warranty so I will have to deal with them again, but I no longer trust them. I'l More

by JACLYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember the name
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Sep 25, 2024 -

Volvo Cars Santa Monica responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

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