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Volvo Cars Santa Monica - Service Center

Santa Monica, CA

4.9
486 Reviews

486 Reviews of Volvo Cars Santa Monica - Service Center

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October 09, 2024

The car was ready when scheduled. Good experience overall, and it included washing the car. More

by SUSANLCLAMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2024 -

Volvo Cars Santa Monica responded

Thank you for your feedback, Susan! We're pleased to hear that your car was ready on schedule and that you had a good overall experience at Volvo Cars of Santa Monica. We appreciate your support and look forward to serving you again!

October 08, 2024

I would never go to anyone else. Robert is the best and makes us feel like family while getting our cars to be the best they can be. More

by EDITBOY100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 08, 2024 -

Volvo Cars Santa Monica responded

Thank you for being a part of the Volvo Cars Santa Monica family! We're happy to hear Robert always takes such wonderful care of you and we appreciate your continued trust in our team. See you next time!

October 08, 2024

Fast work and awesome job check everything and it’s working great always the place to go for repairs. And Robert is top notch service advisor More

by Eli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2024 -

Volvo Cars Santa Monica responded

Thank you, Eli! We're thrilled to hear you had a great experience with our team. We appreciate your kind words about Robert and look forward to serving you again for any future repairs!

October 07, 2024

they do a fantastic job at scheduling, arranging for transportation and with customer relations always More

by GEORGEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Volvo Cars Santa Monica responded

Thank you for sharing your experience! We're delighted to hear that our team at Volvo Cars Santa Monica consistently meets your expectations with scheduling and customer relations. We appreciate the support!

October 07, 2024

Klaus is always very helpful. Thank you for always communicating well and updating me on the progress of servicing my car. More

by NSEGIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2024 -

Volvo Cars Santa Monica responded

Thank you for your feedback! We're thrilled to hear that Klaus consistently provides helpful service and keeps you updated. We appreciate your trust in us at Volvo Cars of Santa Monica!

October 06, 2024

Always great service with Robert. The prompt, attentive, and expert service is a big reason I keep coming back to Volvo. More

by PAUL.ATTANASIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2024 -

Volvo Cars Santa Monica responded

Thank you for your kind words, Paul! We're thrilled to hear that Robert's attentive and expert service keeps you coming back to Volvo. We look forward to continuing to provide the excellent service you’ve come to expect!

October 06, 2024

Easy quick appointment. Service was good. Communication was prompt and notifications by text were fast. More

by MAYA.MAGENNIS
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2024 -

Volvo Cars Santa Monica responded

Thank you for your feedback, Maya! We're glad to hear that your appointment was easy and quick, and that the service and communication met your expectations. If you need anything else, don’t hesitate to reach out!

October 06, 2024

My service attendant, Klaus, was very available, attentive and responsive. Service was quick & efficient. Thank you More

by QWIKGOAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2024 -

Volvo Cars Santa Monica responded

Thank you for your feedback! We're glad to hear that Klaus provided attentive and responsive service, and that everything was quick and efficient. We look forward to assisting you again in the future!

October 05, 2024

They didn't notice a nail in my tire. When I went back to them to have my tire replaced they then over filled all of my tires. More

by BROOKEACHAVEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Munoz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2024 -

Volvo Cars Santa Monica responded

Hi Brooke, we’d be happy to review the inspection video with you again and go over the condition of your car while it was in our shop. After carefully checking, we can confirm there was no nail in the tire during the time it was in our possession. Please let us know if you’d like to discuss this further, and we’ll gladly go over everything with you.

October 05, 2024

Klaus was pleasant, efficient, communicated well, and made the whole experience comfortable and painless. Five stars! More

by BREINB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your kind words! We're thrilled to hear that Klaus provided you with a pleasant and efficient experience at Volvo Cars of Santa Monica. We appreciate your five-star review!

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