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Volvo Cars Santa Monica - Service Center

Santa Monica, CA

4.9
515 Reviews

515 Reviews of Volvo Cars Santa Monica - Service Center

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January 22, 2025

The Service Dept is very helpful, thorough and efficient. I am very happy with their service. More

by RLISIDRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2025

Super easy all around. Impeccable service. Nice people. Quick turnaround. Comprehensive. Easy scheduling and seamless More

by CONLON.GAR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Volvo Cars Santa Monica responded

Hi Conlon.Gar! We're delighted to hear that you had such a seamless experience with us at Volvo Cars Santa Monica! Thank you for highlighting our service and team. We look forward to assisting you again in the future!

January 19, 2025

I leased my car from Santa Monica Volvo because it was the best dealership experience I had when shopping for a new car, and I will likely remain a customer because of the outstanding service experiences More

by MOLLYMARTINPSYCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Volvo Cars Santa Monica responded

Hi Molly, Thank you for sharing your experience! We're so happy to hear that your leasing experience was the best you've had, and that our maintenance team continues to impress you with their friendly service and quick turnaround. We look forward to continuing to serve you in the future!

January 18, 2025

Volvo Valet was amazing! Easy pickup and return, and great communication about the service in between. I will be back! More

by amyinla321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2025 -

Volvo Cars Santa Monica responded

Hi, Thank you for your kind words! We're thrilled to hear you had a great experience with Volvo Valet. We strive to make things as convenient as possible for our customers, and it's great to know the service was smooth and communication was on point. We look forward to seeing you again soon!

January 18, 2025

Robert at Volvo Cars of Santa Monica provided an exceptional experience. His professionalism, clear communication, and attention to detail were outstanding. He ensured every step of the process was More

by ESA_ART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armin Buholzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Theisen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Alerta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Florence Benjamin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Zhong
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Baheri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2025 -

Volvo Cars Santa Monica responded

Hi, Thank you for the great feedback! We're glad Robert provided you with an exceptional experience. We appreciate your recommendation and look forward to serving you again at Volvo Cars of Santa Monica!

January 18, 2025

Robert is always extremely helpful and accommodating. There have been a number of problems with the car lately but having him on the other side makes it commuting easier More

by NICKANDNIMMI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2025 -

Volvo Cars Santa Monica responded

Thank you for sharing your feedback, Nick! We're so glad to hear that Robert has been such a reliable and supportive part of your experience. We understand that dealing with car issues can be frustrating, but it's great to know that Robert's assistance has made the process smoother for you. If there's anything else we can do, don't hesitate to reach out!

January 17, 2025

As a recent fire victim that lost their key fob in the fire, it’s inexplicable that Santa Monica Volvo would not waive the replacement fee. I’ve raised this with Volvo corporate. I’m disappointed in the e More

by JSISCO11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Munoz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2025 -

Volvo Cars Santa Monica responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

January 15, 2025

Frankie from the tech department was an amazing and a pleasure to work with definitely an asset the the dealership. Would recommend him 100% but other things I found to be rushed and kind of pushy to get More

by EVECHAIKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frankie from Tech
Jan 19, 2025 -

Volvo Cars Santa Monica responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

January 11, 2025

Efficient, courteous, and respectful. They do not waste my time, and I really appreciate that. More

by CES4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Volvo Cars Santa Monica responded

Helping you have a five-star experience is what we're all about! Thank you! - Volvo Cars Santa Monica

January 08, 2025

I had a great experience with my service technician at Volvo. They were communicative throughout the process and did exactly what they said they would do. My flat tire was fixed, and brake maintenance was More

by DAVID.G.BENSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2025 -

Volvo Cars Santa Monica responded

Hi David. G! We're delighted to hear about your positive experience with our service team at Volvo Cars Santa Monica. It's great that everything was communicated clearly and completed as promised. Thank you for sharing your feedback!

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