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Volvo Cars Santa Monica - Service Center

Santa Monica, CA

4.9
486 Reviews

486 Reviews of Volvo Cars Santa Monica - Service Center

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December 21, 2024

Robert and the SM Volvo Service team are truly great service providers. They have amazing customer service, they're very responsive and always happy to help. Last time I came in, I told them I would onl More

by TANYABURES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2024

Volvo SM is responsive to the client’s every need. I’ve leased from them, then bought out my lease, then got extended warranty for it and when someone totaled my little beautiful Volvo, I got refunded More

by MACAFFI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Paiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryant Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your amazing feedback! We're thrilled to hear about your positive experiences with Volvo Cars of Santa Monica, from leasing to buying and warranty services. It's great to know that Robert Munoz has provided such exceptional care and that you trust us with your second Volvo as well. We truly appreciate your loyalty and kind words. Thank you for choosing Volvo Cars of Santa Monica!

December 19, 2024

Thrilled with the service. Pick up and drop off is a life saver. So grateful for dealership working with their customers. More

by MORENO.ERIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Volvo Cars Santa Monica responded

Thank you for your kind words, Erik! We're so glad to hear that our pick-up and drop-off service made your experience easier. We strive to provide the best customer care, and we truly appreciate your feedback. If you ever need anything else, don't hesitate to reach out!

December 18, 2024

They got me in and out quickly. They communicated by text, which is easier for me during the work day than phone calls. Car was clean and ready for me when I got there. More

by HUDGIBSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Volvo Cars Santa Monica responded

We're glad to hear that our team at Volvo Cars Santa Monica made your visit quick and convenient! Thanks for the feedback. We hope to see you again in the future!

December 18, 2024

Robert & the service team are always helpful and friendly. My vehicle needed a repair and they worked to get it resolved quickly. More

by JUSTIN.HETZEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Volvo Cars Santa Monica responded

Thank you for your feedback, Justin! We're thrilled to hear that Robert and our service team provided you with helpful and friendly assistance. It's great to know that your repair was handled quickly. We appreciate your trust in us and look forward to serving you again in the future!

December 18, 2024

Always a pleasure working with Volvo Santa Monica. Good communication and professional. Prompt service. Thank you! More

by SUE30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Volvo Cars Santa Monica responded

Thank you for your kind words, Sue! We're so glad to hear that you had a positive experience with Volvo Cars of Santa Monica. We truly appreciate your recognition of our communication, professionalism, and prompt service. We look forward to working with you again in the future!

December 17, 2024

Great communication and I really appreciated the loaner car, and bringing my car to me when it was ready. More

by M_AMSTER
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2024 -

Volvo Cars Santa Monica responded

Hi, thank you for sharing your experience! We're glad to hear that you appreciated our communication and the convenience of the loaner car. It's always our goal to make your service experience as smooth as possible. We look forward to assisting you again at Volvo Cars of Santa Monica!

December 15, 2024

They did a great job. Quick helpful and friendly and even provided a loaner. Would recommend More

by CHRIS Curtis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Volvo Cars Santa Monica responded

Chris, thank you for reviewing your recent visit here at Volvo Cars Santa Monica! We hope to see you again in the future!

December 15, 2024

I really appreciated Robert’s kindness in helping me out! As a first time car owner, I know almost nothing about car maintenance and Robert went above and beyond to help. He expedited my service time, and al More

by RAHIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Volvo Cars Santa Monica responded

Rahin, we're delighted to hear that Robert provided such exceptional service during your visit to Volvo Cars Santa Monica. It's great knowing he could assist you with both the maintenance and privacy cover issue. We look forward to seeing you again!

December 13, 2024

Klaus gave me the best customer service ever! I was met with a warm and welcoming smile, given clear options about the type of service to be provided and as a bonus he researched my file and foun More

by SHAROD JACKSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2024 -

Volvo Cars Santa Monica responded

Thank you, Sharod, for sharing your wonderful experience with us! We’re delighted to hear that Klaus went above and beyond to provide you with exceptional service, from his warm welcome to his thorough research into your coverage. It’s great to know we exceeded your expectations, especially after your previous experience elsewhere. We’re honored to have earned your trust and look forward to assisting you with all your future service needs at Volvo Cars of Santa Monica!

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