Volvo Cars Santa Monica

Very easy appointment. The staff did well with infection control. Communication throughout was excellent, easy to reply via text. No complaints. Thank you very much control. Communication throughout was excellent, easy to reply via text. No complaints. Thank you very much More

I love working with Robert. He's responsive and overly communicative even for minor service requests I have. Makes me feel comfortable with my bills and always addresses my concerns. communicative even for minor service requests I have. Makes me feel comfortable with my bills and always addresses my concerns. More

Very professional and courteous staff. Although I had to return, I was still satisfied with the service I received. I have been servicing my car here since I bought it in 2009. return, I was still satisfied with the service I received. I have been servicing my car here since I bought it in 2009. More

We were delighted with RachelDe Rose, a competent, knowledgeable& polite sales assistant. The financial part took a bit too long, there was just one person. knowledgeable& polite sales assistant. The financial part took a bit too long, there was just one person. More

This dealership gave me amazing customer service and a great deal. Super knowledgeable staff and finance dept. It was an overall seamless experience! Highly recommend! great deal. Super knowledgeable staff and finance dept. It was an overall seamless experience! Highly recommend! More

This place is a joke. Don't go. I demand Executive Action. It was bad enough to pay $200 for a part and $225 for installation labor but then (with an appointment) I sat outside in the cold for over 3 Action. It was bad enough to pay $200 for a part and $225 for installation labor but then (with an appointment) I sat outside in the cold for over 3 hours (not even being offered anything to drink). Only to find out when I got home (because the key was already in the ignition when I left) that my ignition key had been broken. I called as soon as I noticed and was told "The key was in the ignition when I got it". I gave the key (with the key pushed in) to the person that took the car from me when I arrived. I specifically said to him, oh you need the key" while handing it to him. Plus they had tagged the keys which was not done while in the ignition! So who did it on your end is irrelevant to the fact that the key was broken while in your possession. The person on the phone said, "Oh I don't think we will cover that" and I responded, but you guys broke it. He said, "Ok, well let me check" and hung up on me. Dealer services are supposed to be high end, that's why, we pay higher costs. I should not have to pay for something that clearly was not an issue prior to coming to your dealership for service. I would appreciate a swift resolution in repairing the key that was broken by your employees during their possession of it. More

Great experience. Everyone was smiling, courteous, professional and helpful. The experience was great and overwhelming with confident feelings and expectations. Volvo is a brand name that’s dependable professional and helpful. The experience was great and overwhelming with confident feelings and expectations. Volvo is a brand name that’s dependable and true to its identity. More

Do not buy a car at this dealership, I had the worst customer service and sale experience. The general sales manager, Lambert, is very dishonest . customer service and sale experience. The general sales manager, Lambert, is very dishonest . More

Dont but a car at this place. They are doing under handed illegal acts. They high pressuresd a older man into a lease and I told him to walk out. They said we do things different now. Yes you do. I handed illegal acts. They high pressuresd a older man into a lease and I told him to walk out. They said we do things different now. Yes you do. Its called desperation. And low class to the level of abuse. More

Worst Customer Service EVER! If i could give negative stars I would. We purchased a fully loaded XC 90 and have had othing but problems. We had a leather issue and the deal;ersh If i could give negative stars I would. We purchased a fully loaded XC 90 and have had othing but problems. We had a leather issue and the deal;ership refused to fix it. We had to go to a different dealership and work with Volvo corporate customer care. The car had multiple problems and enbded up being in the shop for a combined 8 months in the first two years. Agaiin, it took Volvo corporate customer care and a legal threat to get a lemon law buy back. Then we were owed several thousand dollars from the dealership. They said they took catre of it and it took 8 months of hounding and further Volvo corporate involvement to get a check from the dealership. Then when it was for the wrong amount, I was told to go to corporate volvo, the dealership did what they were told to do. There could not be a worse experiewnce for a luxury vehicle. These people will not stand behind their product and will do everything in their power to save themselves a dime. Their are way to many dealers to risk this type of treatment. Do NOT buy a car here!!!! More