Volvo Cars Santa Monica

Stacia was very professional, pleasant and made the whole test drive and leasing process easy and painless. She was knowledgable and always available and responsive to any questions I had. test drive and leasing process easy and painless. She was knowledgable and always available and responsive to any questions I had. More

I found the experience good. Everyone was helpful; however, while Stacia and Carlos said they'd address outstanding issues, such as bald front tires; a manager, Armin, later reneged, saying they alrea however, while Stacia and Carlos said they'd address outstanding issues, such as bald front tires; a manager, Armin, later reneged, saying they already lost money on the 2018 car (unlikely, since I also bought a multi-year platinum service agreement). Finally, when I returned less than two weeks later, the store manager, Lambert, saw the pitting tires and did the right thing, replacing the front tires and giving the car an alignment. Lambert clearly understands that the value of a satisfied customer driving away with a safe car that doesn't require immediate tire replacement outweighs saving a few hundred dollars. Klaus handled the work well, though I'm now seeing a error message having to do with the job, so need to return.... On another note, I've requested the service history of the car several times, was told they would be provided to me, and am still awaiting the docs. I am confident Lambert will follow through, because he seems like that kind of a guy--more interested in the long-term relationship with the customer, than with getting the deal done and maximizing short-term profit. More

Amazing service and a great experience all around. The entire service department was a true pleasure to deal with. Robert and Klaus were incredibly helpful. entire service department was a true pleasure to deal with. Robert and Klaus were incredibly helpful. More

Great customer service from sales and finance (rachel in sales and carlos in finance). Lots of patience and understanding when going through a lease to buy sales and carlos in finance). Lots of patience and understanding when going through a lease to buy More

Service department always provides excellent customer service, they are efficient and communicate any changes needed during derivó r. They ensure to do safe hand off while dropping off my vehicle and du service, they are efficient and communicate any changes needed during derivó r. They ensure to do safe hand off while dropping off my vehicle and during pick up. More

Robert went above & beyond while helping me get my vehicle repaired. kept me updated every step of the way. Trust worthy, makes process Reliable kind vehicle repaired. kept me updated every step of the way. Trust worthy, makes process Reliable kind More

John was absolutely amazing to work with and the experience end-to-end was a 5 out of 5. When I got sick and had to delay picking up my vehicle, John was extremely accommodating. For as long as I li experience end-to-end was a 5 out of 5. When I got sick and had to delay picking up my vehicle, John was extremely accommodating. For as long as I live in Southern California, I will be a customer of Volvo Santa Monica. I would like to thank John and the entire Volvo Santa Monica family. More

Rachel was terrific to work with over about a week, which led to me purchasing our new family car. We traded in our special 15 year old mini van and having Rachel bring the Volvo to our house made it much ea led to me purchasing our new family car. We traded in our special 15 year old mini van and having Rachel bring the Volvo to our house made it much easier. More

Robert was great to work with. A lot of humor made an unpleasant situation with my car much more tolerable. I’ve enjoyed my experience with these guys every time. unpleasant situation with my car much more tolerable. I’ve enjoyed my experience with these guys every time. More

Mr Munoz is Very knowledgeable, experience & trustworthy. I’m very satisfied 100%!! I’ll definitely come back & will like to have mr Munoz handle my service needs again trustworthy. I’m very satisfied 100%!! I’ll definitely come back & will like to have mr Munoz handle my service needs again More