Volvo Cars Santa Monica

Service staff is very friendly and communicates well. Once they knew I'd be waiting for my car, they made sure to speed up the process and kept me looped in on timing updates. They were even done 15 minu Once they knew I'd be waiting for my car, they made sure to speed up the process and kept me looped in on timing updates. They were even done 15 minutes earlier than the stated time. Car was shiny and clean, plus my tires had air. Nice experience! More

ROBERT IS THE BEST! !!!!! Brought my car into the Santa Monica Dealership and was treated so respectfully. The service was fast and efficient and everyone couldn't do eno !!!!! Brought my car into the Santa Monica Dealership and was treated so respectfully. The service was fast and efficient and everyone couldn't do enough to make me comfortable. I will ALWAYS come back to this Dealership for my service. More

Called to schedule an appointment to see and test drive two used cars. Arrived and was informed one had been sold. The other was blocked in the lot and not ready? Salesperson suggested we could come back t two used cars. Arrived and was informed one had been sold. The other was blocked in the lot and not ready? Salesperson suggested we could come back the next day! I've never experienced such poor service from a car dealer. It also made me focus on the outdated cramped infrastructure and congested location and how awful going there for service must be. When I mentioned we will only be buying a Volvo and will be buying one within 30 days - he mentioned great deals for new cars could be offered without any realization of how poor the service and treatment. I guess they have a captive local market. If we go with a new car it won't be with this dealership. If a used car came in I would consider it but only purchased remotely . My time is valuable and I value professionalism and service which this dealership doesn't offer. I would give a negative star if possible from this insulting experience. More

THE LONG AWAITED REVIEW FOR ROBERT! I recently had my car serviced at a Volvo and was thoroughly impressed with their customer service. Robert was friendly, knowledgeable, and attentive I recently had my car serviced at a Volvo and was thoroughly impressed with their customer service. Robert was friendly, knowledgeable, and attentive from the moment I arrived. They took the time to understand my concerns and kept me well-informed throughout the process. The communication was exceptional, with clear explanations of the maintenance procedures and any additional recommendations. They were transparent about costs and ensured I had all the information needed to make informed decisions. Overall, the customer service I received was top-notch! LOVE YOU ROBERT!! More

This dealership has service dept issues. beware. 1- they don't have enough space for the amount of work they have so dealership is perpetually overloaded and behind. 2- the ownership beware. 1- they don't have enough space for the amount of work they have so dealership is perpetually overloaded and behind. 2- the ownership minimized loaner cars or rental help. even with your having full extended Volvo warranty coverage. essentially they have a tiny amount to pretend they have loaners, but definitely not Volvo dealership amounts. so you have to wait 3 weeks to get what few they have. even if you have volvo factory extended warranty with loaner coverage. 3- service gets cars in and park them for longer than necessary to get worked on. so if you want timely service. you are out of luck, and they dont even give you a rental/loaner for their slowness. 4- their staff are very nice, but you definitely get the impression they know they have a too small service space and too many limitations on what they can do. so they don't do much beyond what mgmt empowers them to. so its kind of sad that they don't have the support or services that other dealership service for volvo has. Recall I had an issue which they would not get to timely so I had to go to Culver City Volvo, which had great service and timelines. This review is not of their staff, which unfortunately is handicapped by mgmt/ownership parameters. Just hope they reinvest in their dealership and get more space.... to do all the services they need to support the cars they sell. More

Everyone is so nice and helpful! My husband went to pick up my car once and said the same thing from just his brief interaction with them. Robert is the best! My husband went to pick up my car once and said the same thing from just his brief interaction with them. Robert is the best! More

Loving my new XC60, and strongly suggest going to Volvo Santa Monica if you’re looking for a Volvo. I’ve leased with many dealerships and this was the best experience so far. HUNTER YERKS was fantastic, fi Santa Monica if you’re looking for a Volvo. I’ve leased with many dealerships and this was the best experience so far. HUNTER YERKS was fantastic, finding the car I wanted with no heavy handed sales pitch, and had plenty of info about the latest model and all of the new bells and whistles. Hunter, as well as Casey Turner and Bryant Perez were patient and professional and we’re great to work with. Thanks so much. More

I worked with Hunter Yerks to order a 2023 XC40 Recharge Pure Electric. Hunter has been so great throughout this whole process! Very patient, informative, and he doesn't push clients to buy a vehicle if the Pure Electric. Hunter has been so great throughout this whole process! Very patient, informative, and he doesn't push clients to buy a vehicle if they're not ready to yet. There was a period when I wasn't sure about moving forward with placing an order, and Hunter respected that. When I was ready, I reached out to Hunter again, and he was kind enough to walk me through the process and answered all of my many, many questions. I will definitely advise my family and friends to go to this dealership if they're looking to buy a Volvo! More

I had been to a few dealerships when seeking out what car to buy (Genesis/Mercedes/Lexus) but only this location actually provided a luxury dealership experience. I had also called many other Volvo dealershi to buy (Genesis/Mercedes/Lexus) but only this location actually provided a luxury dealership experience. I had also called many other Volvo dealerships to compare prices, but they all added tons of unnecessary add-ons such as tow hitches or otherwise marked up their MSRP by thousands of dollars. Santa Monica Volvo thankfully had none of the forced add-ons and they also only sold at MSRP. Not only that, but their finance department (Bryant Perez) was extremely upfront, honest, and transparent about everything. Night and day difference from when I had bought my last car from Culver City Mazda/Volvo (who tried to employ tricky tactics). Hunter is very personable and is a great listener. He will help you find the right type of car to buy based on what you're looking for. Will buy from here again in the future. More