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Volvo Cars Santa Monica

Santa Monica, CA

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Employees
Reviews
Vehicles
4.9
723 Reviews
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1631 Santa Monica Blvd

Santa Monica, CA

90404

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Showing 723 reviews

December 12, 2024

Klaus always does a great job and, even though he isn't my primary advisor, Robert Munoz is great too! More

by MTHAYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your kind words! We’re delighted to hear that Klaus consistently provides excellent service and that Robert Munoz has also made a great impression. At Volvo Cars of Santa Monica, our team works together to ensure every experience is exceptional. We look forward to serving you again!

December 09, 2024

It's always an easy in and out from Volvo Santa monica. Everything went well this time too. Robert did a great job and communicatiojn More

by 2LAZORS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Volvo Cars Santa Monica responded

Thank you for your feedback! We're glad to hear your experience was smooth and everything went well. We'll be sure to pass along your kind words to Robert for his excellent communication and service.

December 09, 2024

Had a great experience. Made everything very straight forward & easy. They weren’t pushy and didn’t try to upsell. More

by JANE.ADAMS89
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Armin Buholzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Volvo Cars Santa Monica responded

Jane, we're delighted to hear that your experience at Volvo Cars Santa Monica was straightforward and enjoyable. Thank you for sharing this feedback!

December 09, 2024

Prompt. Friendly. Easy in and out and they were ready when I arrived. I will take my next service to dealership More

by MG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Volvo Cars Santa Monica responded

We're delighted to hear that your visit was prompt and friendly at Volvo Cars Santa Monica! We look forward to welcoming you back for your next service. Safe travels until then!

December 09, 2024

Robert and his team are welcoming as soon as you drive through the gate. They are organized, efficient and on point. Any questions you have Robert answers. He also updates you as the car is being serviced More

by ALEXANDRASTEVENSON.AS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Volvo Cars Santa Monica responded

We're delighted to hear that Robert and the team at Volvo Cars Santa Monica provided such a welcoming and efficient experience. Keeping you informed throughout your service is important to us, so we're glad it made a difference for you! Thank you for sharing this feedback.

December 07, 2024

Fantastic service, great communication, the dealership made it very easy on me to have this service performed. Thank you! More

by ADAMDWAGNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2024 -

Volvo Cars Santa Monica responded

Thank you for your kind words, Adam! We’re so glad to hear that our team provided fantastic service and made the process easy for you. We truly appreciate your feedback and look forward to assisting you again!

Dec 09, 2024 -

Volvo Cars Santa Monica responded

Hi Adam, we're delighted to hear that you had a fantastic experience with our team at Volvo Cars Santa Monica! Thank you for your kind words, and we're glad we could make the process easy for you! Safe travels!

December 06, 2024

Santa Monica Volvo makes routine warranty or special issue repairs a simple and rapid tasks. Staff are friendly and manage to ensure completion on-time or more rapidly than promised. More

by RISKDOC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your kind words! We’re delighted to hear that we’ve made your warranty and repair experience simple and efficient. Our team takes pride in providing friendly service and ensuring timely completion every time. We look forward to assisting you in the future!

December 06, 2024

Klaus was so friendly and efficient as were all the other staff. He made the process so easy/seamless by delivering my car back to me in lieu of me having to pick it up. So grateful for Klaus’s stellar custo More

by EDENSARAHJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for sharing your experience, Sarah! We’re so glad to hear that Klaus and our team made the process seamless and easy for you. We truly value his dedication to providing exceptional customer service and are grateful for the opportunity to assist you.

December 05, 2024

Easy and convenient appointment, friendly environment and Klaus was super helpful with coordinating the pick up/drop off and communication on the timing More

by ASHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2024 -

Volvo Cars Santa Monica responded

Hi, thank you for sharing your experience! We're thrilled to hear that your appointment was easy and convenient, and that Klaus was able to assist with the pick-up, drop-off. We appreciate your kind words and look forward to serving you again!

December 04, 2024

I was most impressed by the willingness to work within my schedule, having someone answer the phone right away and want to help! My prior experience with another brand of vehicle service shop is that I was f More

by MARIE K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2024 -

Volvo Cars Santa Monica responded

Hi Marie, Thank you for sharing your experience with us! We're thrilled to hear that our team, especially Robert, was able to work with your schedule and provide prompt service. We truly value your time and are glad we could exceed your expectations. We look forward to assisting you again in the future!

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