Volvo Cars Pioneer Valley

Jamie was very helpful and attentive when I purchased a new car. Love how small the dealership is. Makes it feel less intimidating for a better buying experience. Thanks! new car. Love how small the dealership is. Makes it feel less intimidating for a better buying experience. Thanks! More

Can't say enough about how easy and pleasant the purchase of our vehicle was with Chris Patrick and the team. Starting with the first outreach via text from Rob to getting all our documentation in order and of our vehicle was with Chris Patrick and the team. Starting with the first outreach via text from Rob to getting all our documentation in order and mailed out to our location, they made the process easy. Very fair on my trade in and quick to answer questions. Happy to have found this dealership and happy to recommend them to anyone else considering a Volvo. Many thanks! More

Well done. They did a great job. Jamie Fenton was easy to work with and so was the pricing manager, his name is not listed below. I worked with Tricia for years, I am glad that they are still keeping up to work with and so was the pricing manager, his name is not listed below. I worked with Tricia for years, I am glad that they are still keeping up the service. However, the showroom needs a little work. It looks like a Nissan dealership. Volvo is an elite vehicle and should have top facilities along with a coffee machine... More

All went with our purchase of a new Volvo. Jamie answered all of our questions. There was no pressure to purchase. Delivery was extremely smooth with no hassles. all of our questions. There was no pressure to purchase. Delivery was extremely smooth with no hassles. More

Excellent customer service and the cars are priced fairly! They gave me exactly what I would have expected for my trade in which made the process easy. fairly! They gave me exactly what I would have expected for my trade in which made the process easy. More

The electronic buying process and the physical delivery of the vehicle was excellent. The simple process of contacting our insurance company and delivering the state registration was poor, very lengthy, ex of the vehicle was excellent. The simple process of contacting our insurance company and delivering the state registration was poor, very lengthy, extremely frustrating and required much follow on our part to make it happen. More

We had a great experience at the dealership. Everyone was incredibly patient with my questions even though I was just in the “getting ideas” phase of buying. Jamie Fenton was my sales consultant and he could incredibly patient with my questions even though I was just in the “getting ideas” phase of buying. Jamie Fenton was my sales consultant and he couldn’t have been more helpful or more pleasant to work with. Even though I was just looking, I felt confident enough in the dealership and in Jamie to purchase a car the next day. Jamie had everything ready - plates, inspection, detailing, etc within a couple of days despite our having purchased the car before a holiday weekend. I’ve never enjoyed buying a car before! My experience was so different than at other dealerships. On the financial side Tony and Chris were both excellent. And Sara at the service desk was so warm! More

My husband and I looked at all types of makes for many weekend and look at features that we felt was necessary to provide the most safety features. I hate dealing with car salesman until ai met Tristan . weekend and look at features that we felt was necessary to provide the most safety features. I hate dealing with car salesman until ai met Tristan . He was able to show us all the features and how they worked. He had to repeat them so I understand. He was kind patient and knowledgeable He was so different from other experience s and we bought one every two years.. The safety features and comfortable , sharp xc40 was impressive. Tristan made the transaction move forward and we love our car. Anthony the finance person was so nice and friendly that while waiting for the credit report to comeback shared a great keto recipe. Tristan was a very knowledgeable sweet young man. It actually made the experience painless.. More

Tristan and Christopher GREAT customer service! I highly recommend this dealership to purchase their next car!! Best experience ever, definitely will be a returning customer. recommend this dealership to purchase their next car!! Best experience ever, definitely will be a returning customer. More

A first time car owner, I came into Volvo Pioneer Valley unsure of how to find the perfect car to meet my needs and worried that I didn’t know enough about the process. Lucky for me, I couldn’t have been in unsure of how to find the perfect car to meet my needs and worried that I didn’t know enough about the process. Lucky for me, I couldn’t have been in better hands. Tristan was kind, courteous, and extremely knowledgeable. His warm manner and patient demeanor made me feel comfortable in what could have been an otherwise daunting process. Tristan walked me through my options, explaining everything I needed to know along the way while tailoring my search processes to meet my specific needs. He possessed impressive and comprehensive knowledge on every car he showed me, and was able to answer all of my (admittedly very specific) questions. He listened carefully and understood my parameters and what I was looking for. I would also like to note that Tristan’s COVID precaution compliance was outstanding which made me feel comfortable and safe - which is particularly important to me as a healthcare worker. I am so glad to have worked with Volvo Pioneer Valley and lucky to have had Tristan as my guide in this process. More