Volvo Cars North Miami

A very mixed purchasing experience I purchased a 2015.5 S60 as a CPO car from this dealership from Ricky Jr., the car was found on a car search engine. The purchase experience itself wa I purchased a 2015.5 S60 as a CPO car from this dealership from Ricky Jr., the car was found on a car search engine. The purchase experience itself was not bad. Ricky is a consummate salesman, answered all of my questions, and stayed in good contact until the sale was complete. The car I purchased was not originally CPO'd, so I paid the extra $2K to buy the CPO warranty. Volvo has a comprehensive CPO checklist the dealer service department has to complete before you go out the door, plus warranty on most items to 100K miles. I travelled appx. 175 miles one-way to buy this car as it was the best deal in Florida on this year/condition low miles car that was able to be CPO'd. Well.... While the purchase experience with the salesman was not at all bad, the dealership itself was a different matter. Cramped and crammed with cars, I was forced to use dirt parking outside of the dealership property and walk in. The dealership charged $1,180 in non-negotiable "fees" on the sale, although even with those fees the car was not a bad deal. The car had several items corrected on the CPO inspection, but needed to be re-cleaned before delivery, which it was. At the end of the day, I drove out the door happy. Well... the following day I thoroughly inspected the car after the trip home. The service department had not cleaned the car well under the hood, with numerous leaves and twigs in both of the side tracks which were bulging out of the sides of the hood. The CPO checklist indicated they had changed the wiper blades. They did change... one blade. The other juddered & streaked up and down the driver's side of the windshield when the wipers were turned on during rain. I purchased & installed a blade to replace the bad blade. The heated seats need servicing and are non-operational. The car is losing power and making clicking sounds on moderate to heavy acceleration (known issue on this model/year of S60). The dealership missed a broken panel on the driver-side B-pillar under the seatbelt which is moving back and forward loose with noticeable wear on it. I'm also seeing an intermittent low battery warning every few days. So, my local Volvo dealership will now be on the hook to fix the remainder of the items under warranty that these folks didn't catch. Disappointing. In sum, barring the items above (which I'm sure will be fixed), the car was not a bad deal. Would I use this dealership again? Quite frankly there were both positives and negatives to my experience with this dealership. I guess it would depend on how good a deal there was here. If it was a REALLY good deal, just maybe. Maybe. More

Horrible RUN AWAY! Where do I even start with these liars and thieves. The most important thing for most people when buying a new car is the price. So I will start with Where do I even start with these liars and thieves. The most important thing for most people when buying a new car is the price. So I will start with that. They are the most expensive dealership in the area, period. These people will treat you like dirt. Take it from me and save the aggrevation please just go anywhere else! More

Great customer service! Best car buying experience I have ever had. Norman in the used car department went above and beyond to help us find the car of our dreams at the pric Best car buying experience I have ever had. Norman in the used car department went above and beyond to help us find the car of our dreams at the price we can afford. Yogi, in Financial management was just as awesome. I would recommend this dealership to anyone. More

The worst dealership experience I've ever been to they cheat I've never been to a dealership that lies cheats and covers up things as much as this one ever in my life. I was lied to from the beginning about the I've never been to a dealership that lies cheats and covers up things as much as this one ever in my life. I was lied to from the beginning about the price about the car's condition Etc... I've had so many issues with this car it was under warranty I finally had the trade it in and take a $10,000 loss on it. I'm reporting this dealership to the Better Business Bureau and the state. They cheated me on the taxes on the fees also covered up a lot of issues on the vehicle that they are investigating currently. I have contacted Volvo corporate and they are handling these issues More

Online purchase from Ricky Jr - Effortless and Smooth Contacted Volvo North Miami and reached Ricky Jr to inquire/purchase a 2016 XC90. Ricky Jr was nothing short of amazing, answering all my inquires and Contacted Volvo North Miami and reached Ricky Jr to inquire/purchase a 2016 XC90. Ricky Jr was nothing short of amazing, answering all my inquires and was there every step of the way making the entire process effortless. I would highly recommend Ricky Jr and Volvo of North Miami. I bought the car out of state and on arrival they had a porter take me to dealership. From there Yogi had all my paperwork ready and unchanged from agreed to pricing. No hassle, and was on the road in beautiful XC90 Inscription that I got for a steal loaded to the gills! Drove the car back to Dallas TX 1400 miles and it ran like a champ! No issues and could not be happier with my purchase. Ricky Jr went over the top to make this deal happen as smooth as silk. Give them a call you wont regret it! More

Best Volvo dealer I couldn’t be happier for my wife, we went to other dealer but nothing compare to Volvo North Miami, best experience and great customer service. Thank I couldn’t be happier for my wife, we went to other dealer but nothing compare to Volvo North Miami, best experience and great customer service. Thank you Jose Rodriguez and Carlos Sacasas for all your help. More

es super Me siento super agradecido fui atendido como en ningun otro lugar al que fui gracias a Norman el vended or que me atendio es una bella pesona y al dep Me siento super agradecido fui atendido como en ningun otro lugar al que fui gracias a Norman el vended or que me atendio es una bella pesona y al departameto de services son bien profesinales en verdad estoy super complasido lo recomiendo al 100% gracias ??????????????👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻 More

Excellence is an Attitude The best thing about Volvo of North Miami, in my opinion, is the attitude of the employees. From the moment you walk in, or around the cars, you can t The best thing about Volvo of North Miami, in my opinion, is the attitude of the employees. From the moment you walk in, or around the cars, you can tell that this place is different. I bought an used S60 T5, and my experience was beyond exceptional. Personally I value honest, low pressure, friendly business. At Volvo North Miami, Ricky in the Used car area made sure that I got all of those things, and more. Not only was there no pressure, he was extremely knowledgeable and guided me through the buying experience. As a physician it is important that I drive a safe vehicle and Volvo is the way to go. I cannot express how extremely pleased I am with Ricky and the whole Volvo team. The customer service is A class and you will feel nothing but taken care of by my friend Rick and his team. SO! What are you waiting for?!? Go have fun and test drive some cars today, if not because you need to trade in your old one, then just to experience customer service unlike any other dealership around. Ask for Ricky and tell 'em I sent you. You won't be let down! More

Great car. Great price., GREAT people! Spoke to Norman on the phone and started working on a purchase. I count myself lucky to have had the opportunity to speak with him. Especially after m Spoke to Norman on the phone and started working on a purchase. I count myself lucky to have had the opportunity to speak with him. Especially after many of the other dealership representatives I spoke to. On the day I was to visit the dealership, Norman was sick so Ricky helped me complete my deal. Again, I count myself lucky. Ricky is a friendly, courteous man who gives his time generously and works hard to see that you leave satisfied. And he was successful in just that. We got the car we came for at the price we wanted. And when we had a problem with the interstate taxes and registration, Ricky huddled up with Marlon and they solved the problem. Everyone we spoke to there was friendly and helpful. I'm glad we bought from Volvo of North Miami and I wouldn't hesitate to buy from them again. More

NOTHING BUT LIES AND AGGRAVATION MY FAMILY AND I WENT IN ON 04/04/2017. We were told one price and ended up paying another. We were dealing with a sales person Ricky JR. said one thin MY FAMILY AND I WENT IN ON 04/04/2017. We were told one price and ended up paying another. We were dealing with a sales person Ricky JR. said one thing and did another, absolutely the worse. No follow through , complete lack of customer service. When we finally able to get the attention of the Manager Marlon Chavarria, the exact same results nothing but lies and absolutely no follow through. I would learn from our mistake and STAY FAR FAR AWAY, UNLESS YOU LIKE BEING MISLEAD AND LIED TO. More