Volvo Cars North Miami

Leased vehicle experience I filled out an online inquiry and 30 minutes later had a real person call me to direct me towards stock#, vehicle pictures, pricing etc... The lea I filled out an online inquiry and 30 minutes later had a real person call me to direct me towards stock#, vehicle pictures, pricing etc... The lease deals were very competitive . Car was delivered to my door. Paperwork signed on my kitchen table. Great way to buy a car. I really shopped around and have used auto brokers in the past. This was pretty close to flawless. Skip the dealership. More

Hassle-Free Car Shopping This dealership makes shopping for a car hassle free! I saw a vehicle on CarGurus that I fell in love with. I put in an inquiry and was contacted righ This dealership makes shopping for a car hassle free! I saw a vehicle on CarGurus that I fell in love with. I put in an inquiry and was contacted right away! The following day I traveled to their dealership from West Palm Beach. Alex R ( salesmen in the used cars department) and his manger, was honest and caring. They made sure I received the best interest on my car and gave me an awesome price for my trade-in. Within 2 hours ( including a test drive), I was done with my entire transaction! Andrea More

business practices are the most unethical I have ever seen I would highly recommend NEVER buying a car from this dealership, probably the worst business practices I have ever seen in my life. Purchased a car t I would highly recommend NEVER buying a car from this dealership, probably the worst business practices I have ever seen in my life. Purchased a car there in July of 2018 along with a $4200 extended warranty. When I traded the car in 6 months later to another dealership and paid this one off they were supposed to call and cancel the warranty so that I would be refunded the unused amount. I was given the run around for 2 months, consistently lied to about the the cancellation the whole time, with emails from them to prove it. Mariana told me one thing, then was told something else by JC, the finance manager. Was told at one point it was cancelled and they would have the check in hand in 7-10 business days. After 15 days went by they told me I had to call the warranty company to find out where the check was, which is completely opposite of what I was told before. When I finally got a hold to the warranty company 7 weeks after Volvo of North Miami had supposedly cancelled the warranty I found out that NO ONE from the dealership had in fact called the warranty company and that my warranty was still active on a vehicle I didn't own anymore. They are liars, lazy, and do not care about you or the money that is owed to you, my refund was over $3000, this isn't exactly a small refund so you can imagine if it was them they would be just as upset, but its not their money and were probably still making money on my warranty being open so they did not care at all to close it out and help me get what was owed back to me as long as they were making money off of the warranty while they could. DO NOT USE THEM, YOU'LL BE SORRY. More

Excellent service My experience wirh Sedar and Manuel has been outstanding. I keep coming back to them as I feel like they treat you fairly , Im happy to feel like a fa My experience wirh Sedar and Manuel has been outstanding. I keep coming back to them as I feel like they treat you fairly , Im happy to feel like a family member at this Volvo. No hassle , no stress it’s a pleasure to work with honest people. I already recommended this dealer to my friends. More

Daughter's S60 is on the way to Wisconsin! My daughter - who lives in Wisconsin - totaled her car and decided to replace her old car with a Volvo S60. She enlisted me for help and the two of u My daughter - who lives in Wisconsin - totaled her car and decided to replace her old car with a Volvo S60. She enlisted me for help and the two of us scoured the country for "the right one". We ended up finding it an hour and a half away from me at Volvo Cars North Miami - a 3yr. old, one-owner, clean Carfax, Volvo Certified car with only12k miles on it. I called in and got Mr. Ricky Menendez on the phone - and after taking my information to verify the car was physically on the lot he promised me a call back within 15 minutes. Exceeding the promise he called back in only 5 minutes and we set an appointment to meet the next day, a Sunday no less. On Sunday, my 14 year old son and I jumped in the car and went to see the car. Upon arrival we were greeted with all smiles by the receptionist who got us pointed in Ricky's direction. When we walked into the pre-owned showroom Ricky stood up and greeted us by name. He had the keys ready to go and we went right to the car. Everything was exactly as described! After a quick test drive we went in to work on getting everything finished. There really isn't much to talk about regarding price here - they are EXTREMELY aggressive on price and I had no interest in wasting my time or theirs trying to save a few hundred dollars when they had the best car at the best price! The Sales Manager Marlon got involved and handled the details with us - again, another true professional!! They worked remotely with my daughter in getting the paperwork/financing ready and I left a deposit. Over the following days there was constant communication between all parties and the paperwork was sent to my daughter for her signatures. As of today, my daughter's car is on the back of a truck and on the way to Wisconsin. She's ecstatic, I'm extremely happy and recommend Ricky, Marlon and the rest of the Volvo team to anyone in the market for a Pre-Owned or New Volvo - regardless of where you live! More

Friendly, relaxed car dealership Friendly and approachable personnel makes this dealer unique. Everyone from the sales manager who did all possible to give us a great deal, to the fan Friendly and approachable personnel makes this dealer unique. Everyone from the sales manager who did all possible to give us a great deal, to the fantastic sales person Orlando Rodriguez who provided a seamless customer experience and made everything so quick and easy. His pleasant demeanor, made us Volvo customers for life ! The office staff was very friendly, and everyone displayed a can do attitude tool our questions and concerns. Kudos to Volvo North Miami to run such a happy dealership. Definitely no snubbery here ! More

Ricky Jr. Menendez ( The Best) Volvo north MIAMI has always help me — Especial/// Ricky Jr. Menendez//: I got what I wanted,,,,,, very happy & pleased ,,,, I recomend - Volvo north Volvo north MIAMI has always help me — Especial/// Ricky Jr. Menendez//: I got what I wanted,,,,,, very happy & pleased ,,,, I recomend - Volvo north Miami— completely More

Theives! They take a deposit and never return your money if you don’t purchase the car. Been chasing them for over a year! DO NOT trust them with any deposit They take a deposit and never return your money if you don’t purchase the car. Been chasing them for over a year! DO NOT trust them with any deposit money, You will never get it back ! Worst dealership ever More

Terrible place I have to say that my experience working with Volvo north Miami was just a nightmare.. every time I go to just have a regular service, they come up wi I have to say that my experience working with Volvo north Miami was just a nightmare.. every time I go to just have a regular service, they come up with something broken while the car was totally driving fine on the way to this terrible place.. They even told me they changed the oil, but I discovered that they did not as I checked the oil color after I arrived home and it was dark as before.. If you worry about your car and money, please don't go there... More

Unprofessional, incompetent, lacks integrity Does integrity and customer service matter to you? Are you an out of state buyer? If you answered “yes” to any of these questions, go elsewhere. I b Does integrity and customer service matter to you? Are you an out of state buyer? If you answered “yes” to any of these questions, go elsewhere. I bought my car at Volvo North Miami. A test drive prior to purchasing the vehicle revealed a tire inflation problem. My salesman at Volvo North Miami assured me that it would be looked at by the mechanics. I was assured everything was ok as I departed on a 1,000 mile journey back home to Ohio. As I was driving back to Ohio and passing through Orlando, the tire inflation light for the same tire came on. I called my salesman at Volvo North Miami to tell him what happened. He suggested that maybe I picked up a nail along the way. How ironic that another dealership where I stopped, on my way home to Ohio, to check the tires found a nail in same the tire and told me I needed a new one. I explained to my salesman at North Miami Volvo that because this issue was discovered prior to my purchasing the vehicle that they should pay for it. Volvo North Miami didn’t pay for the tire that day, but later reluctantly reimbursed me for it. The other issues that came up were: the discovery (I was a 1/2 mile down the road) of a missing privacy cover that was promised. I drove back and it took them over an hour to find one. Then there was the poor customer service with the finance department. They were rude and condescending in their correspondence. And, they sent me someone else’s plates and managed to delay my plate transfer because they miscalculated the sales tax amongst other things. This dealership (Volvo North Miami) is incompetent, unprofessional, and lacks integrity. Support dealerships that respect their customers. More