Volvo Cars Bellevue

It is a regular annual check. They did the job and suggested tire replacement before Winter. They didn't push for any extra repair. Great experience over all. They did the job and suggested tire replacement before Winter. They didn't push for any extra repair. Great experience over all. More

Ali was very nice; he had the car we were interested in ready for a test drive and even brought out some coloring for our toddler. ready for a test drive and even brought out some coloring for our toddler. More

Service front desk Hector in Bellevue Volvo dealer has been doing wonderful job over years so that I have stayed with this facility for all my Volvo maintenance. He is very detailed , patient , fun to tal been doing wonderful job over years so that I have stayed with this facility for all my Volvo maintenance. He is very detailed , patient , fun to talk with . Thank you , Hector ! More

Chris was very helpful with repair process. He was able to guide me through a Volvo genuine care after warranty and that helped extremely with the cost of repair! He was able to guide me through a Volvo genuine care after warranty and that helped extremely with the cost of repair! More

quite respond and essential and very kind courtesy rental car service is very important and providing much convenience. car service is very important and providing much convenience. More

All members of the team always go above and beyond for whatever service I have scheduled. whatever service I have scheduled. More

The service was absolutely outstanding! Every details was well taken care of. The staffs were friendly and attentive. Every details was well taken care of. The staffs were friendly and attentive. More

I’ve been bringing my Volvo here for service for the past couple of years since purchasing it, and I couldn’t be happier. The team is consistently professional, friendly, and punctual. They go above and beyo couple of years since purchasing it, and I couldn’t be happier. The team is consistently professional, friendly, and punctual. They go above and beyond to provide top-notch service and always do their best to accommodate my schedule. I really appreciate their thorough follow-ups and the extra effort they put in to ensure customer satisfaction. Special shoutout to Kaden and Hector—they are absolutely wonderful. Always helpful, knowledgeable, and willing to go the extra mile to assist. Their support makes every visit smooth and stress-free. Highly recommend this service center to any Volvo owner! More

Service area is clean. They have good coffee and comfy chairs while you wait. Service team was quick and responsive. They have good coffee and comfy chairs while you wait. Service team was quick and responsive. More

Avoid having your Volvo serviced here. After buying a 2021 XC90 from this dealership, I've had several questionable servicing appointments. The first was a routine oil change, which left After buying a 2021 XC90 from this dealership, I've had several questionable servicing appointments. The first was a routine oil change, which left my wife stranded on the freeway 15 minutes after picking the vehicle up because something was not replaced correctly causing the vehicle to dump the entire contents of the oil tank on the highway. Mistakes happen, I get it, so we continued using them, the most recent of which spending almost $2K on a 15K routine maintenance inspection. The latest, however, has lead me to be an advertisement for avoiding this dealership. A "Start/Stop" light warning light recently appeared on my dash. Had I done a simple google search I could have avoided all of this and just replaced the auxiliary battery myself for $150 and 15 minutes. Instead we took it to Volvo Bellevue to tell us about the warning light (nothing else was requested, signed for etc.) An hour later we get a $2250 inspection report - $1K to replace the battery and $1200 to replace front brake pads and rotors. When speaking with the advisor, he/Volvo were unaware that these same front rotors they wanted to replace were just replaced BY THEM 2 years earlier (12K miles) because they were faulty. When I reminded the advisor of this, he said "oh, well, yeah they probably don't need to be replaced then." Just a pad replacement for front axle would be $600, I was told. I declined all service, then was told I owed them $350 for putting a voltage meter to my battery to tell me it needed replacing. I asked to speak to a manager, we played phone tag, and the last conversation was with a service desk person who said the manager and "all other servicing reps" are busy with the afternoon rush and would call me back - hours later no call. 5 hours later an invoice is sent for $350, which equates to 1 hour of labor ($310/hr) to put a voltage meter to the battery. Finally get a call from the manager who tells me my wife was told by the advisor that there would be a $310 (excl tax) inspection fee - my wife says that never happened. I'm inclined to believe my wife. So we paid the $350 to get my car back exactly as I dropped it off a couple hours earlier. Consider another servicing shop - there are a couple nearby that specialize in Volvo that get spectacular reviews (Europa), which is where I'll be headed in the future. More