Volvo Cars Bellevue

I usually don't write reviews, but I felt compelled to share my recent car-buying experience, particularly after purchasing my recent 2024 Volvo XC40 Ultimate. Although I'm thrilled with the vehicle itsel share my recent car-buying experience, particularly after purchasing my recent 2024 Volvo XC40 Ultimate. Although I'm thrilled with the vehicle itself, the process of buying it from Volvo of Bellevue, part of the Swickard auto group, left much to be desired. Having bought various cars over the years, ranging from budget-friendly to high-end luxury models, I've seen my fair share of dealership dynamics. Unfortunately, this experience was notably subpar. Communication was consistently poor throughout the process. Despite placing a downpayment, the dealership struggled to even locate my vehicle at times. They also attempted to push expensive "protection packages" without providing clear documentation of what was included or how it would be applied. The finance manager employed high-pressure tactics to sell pre-paid maintenance and extended warranties, which did not sit well with me. What disappointed me the most was the lackluster customer service that didn't seem to match the premium quality associated with Volvo. In the past, I've had smoother and more transparent experiences at dealerships selling less expensive models. For anyone considering a Volvo, especially in the Bellevue or Seattle areas, I would recommend looking for alternatives outside of the Swickard auto group, as both their locations seem to struggle with these issues. More

Upgraded and an improvement on the previous interior decor. Service was relatively quick and clean decor. Service was relatively quick and clean More

Everything was excellent except for the incredibly elevated cost. I am happy with punctuality and the state of the car when it was returned. elevated cost. I am happy with punctuality and the state of the car when it was returned. More

Outstanding and courteous service. Everything was done in a timely matter. The location is convenient, much better than the Seattle dealership Everything was done in a timely matter. The location is convenient, much better than the Seattle dealership More

Lindsey in service made the difference. A business is only as good as those that represent it daily. Lindsey excels at customer service. A business is only as good as those that represent it daily. Lindsey excels at customer service. More

Paul from the Bellevue dealership delivered exceptional service. He was patient, responsive and knowledgeable without being pushy. We live closer to the Seattle dealership but found their communication dif service. He was patient, responsive and knowledgeable without being pushy. We live closer to the Seattle dealership but found their communication difficult. We are happy to have moved our business over to the Bellevue location. More

Very helpful, accommodated me on a very short notice, very professional and courteous and kept me posted on the status of my car very professional and courteous and kept me posted on the status of my car More

They did not put a service sticker on my windshield. It still says service required warning on my dash. I don’t feel like they did a complete service. It still says service required warning on my dash. I don’t feel like they did a complete service. More

Lindsey was excellent! ! She let me know exactly what was going on through the process. Took my car in to get it maintained friendly and helpful! ! She let me know exactly what was going on through the process. Took my car in to get it maintained friendly and helpful! More

Paul really helped me decide on my new car. volvo’s owner’s manual is **so** bad, but that’s not the dealer nor Paul’s fault. (Give him a raise) volvo’s owner’s manual is **so** bad, but that’s not the dealer nor Paul’s fault. (Give him a raise) More