Volvo Cars Bellevue

I was my own sales representative. Poor preparation. * I came in to the dealership on July 16th and particularly specified what I was looking for (colors and configuration). I was told that the car that * I came in to the dealership on July 16th and particularly specified what I was looking for (colors and configuration). I was told that the car that matches my criteria was not available. Since that day for the next 2 month Sales person was trying to sell me numerous cars that didn't match my criteria. I think it's important to respect customer's wish and not try to make me settle for less. I kept insisting on the model/specifications I originally outlined. * After almost 2 months, on September 5, Sales rep sends me an email stating he "did a national search for me and configuration that Im are looking for is not available... ", which was hard to believe. Considering that I don't have internal tools, it took me about 30 min to find a car that fits my description in Utah. --- Please note, I found a car myself and sent it to the sales rep. I was my own sales representative, I paid for shipping too. * A dealer was indeed kind enough and agreed to transport that car to me from a different state, I came in the same day on September 8 and posted a deposit. I was told it typically takes 2 weeks for a car to get here. * Three weeks later, I scheduled a car pickup with a Sales rep. Evening before, I get a call that the car is "delayed" and it will take another week. Overall it took 30 days for a car to get here from Utah (12 hour drive). * October 9, I schedule an appointment to pick up a car. Paperwork was clearly not ready and it took me 2 hours to get the keys. Should it really have to take that long to sign 10 documents? Sales rep also failed to mention that I got _a special price_ for Amazon employees. After I picked up a car, he was calling me multiple times a day to sign some documents. Again - preparation was horrible. More

greeting right away and tech listened carefully and took notes. offered a loaner car right away as the car had to stay for overnight. The loaner car was clean and new one. get Update txts everyday regrading notes. offered a loaner car right away as the car had to stay for overnight. The loaner car was clean and new one. get Update txts everyday regrading repair status . at pick up , get debriefed throughly . issue fixed . throughly happy with service More

Efficientscheduling, prompt and complete work, nice folks, Easy to schedule the appointment, they identified all the issues that needed to be checked, they completed the job on time, and arranged for a Lyft ba Easy to schedule the appointment, they identified all the issues that needed to be checked, they completed the job on time, and arranged for a Lyft back to the shop. Highly recommended. More

Suspensión fix I was very pleased with the quickness of this service. Checked in and out fast. Car was finished earlier than I expected. I was disappointed with the I was very pleased with the quickness of this service. Checked in and out fast. Car was finished earlier than I expected. I was disappointed with the quality of the cleaning/vacuuming of the car. More

Easy and smooth transaction Both Haitie (sales) and Amy (financing) were great. They answered all my questions, listened to all my concerns and got me out the door with the car a Both Haitie (sales) and Amy (financing) were great. They answered all my questions, listened to all my concerns and got me out the door with the car and price I wanted. I'd highly recommend them to others and I look forward to working with them in the future for service, etc. More

Excellent every time. Regular service. Easy to schedule. Car was ready early. Friendly and informative service advisors. New transportation set up using Lyft was the ex Regular service. Easy to schedule. Car was ready early. Friendly and informative service advisors. New transportation set up using Lyft was the excellent and incredibly convenient. More

Service Unknown to us, our warranty expired at 50,000 miles. We showed up for the 50,000 mile service at 50028. After discussion with our service person, Chr Unknown to us, our warranty expired at 50,000 miles. We showed up for the 50,000 mile service at 50028. After discussion with our service person, Chris, it was agreed that VOLVO would cover the routine 50000 mile service. We have been VOLVO customers for 15 years. And once again we felt that VOLVO held to its standards of exceptional service. Based on this experience, it is likely that our next vehicle will be another VOLVO! More

Volvo-Bellevue This was my first time at a Volvo dealership getting my car checked up. The service was Good but nothing exceptional, I came back to pick up my car an This was my first time at a Volvo dealership getting my car checked up. The service was Good but nothing exceptional, I came back to pick up my car and noticed that it was not washed and still dirty on the outside. The gentleman did bring it to the back and wash it for me after I asked about it. The waiting area in this place was not the best for my kids who are 2 & 4, minimal activities and mediocre snacks and beverages. For a Volvo dealership to be in Bellevue I had a higher expectation than what was presented. I would say I had better experience at other dealerships. More

Great experience! Very enjoyable experience. The team was responsive to all of my questions and accommodated a great burying process. I highly recommend this Volvo of B Very enjoyable experience. The team was responsive to all of my questions and accommodated a great burying process. I highly recommend this Volvo of Bellevue. More

Fast an efficient repair One morning I got in my 2017 Volvo XC60 to discover water in the passenger-side footwell. Huh? Could it be the air conditioning? Something else/ I ca One morning I got in my 2017 Volvo XC60 to discover water in the passenger-side footwell. Huh? Could it be the air conditioning? Something else/ I called the dealer and made an appointment. They provided a loaner car - a beautiful, brand new Volvo S60 - and I went about my business. Later the service tech phoned to tell me that leaves had clogged the sun roof drain, and it had been cleared. I didn't feel like fighting traffic that afternoon - Seattle traffic is terrible - so they said it was all right if I came in the next morning. The whole experience was about as pleasant as a car repair can be. More