Volvo Cars Bellevue

I had to replace rotors. They got me a loaner car (this time, a rental car from Enterprise) and got the rotors done in time. time, a rental car from Enterprise) and got the rotors done in time. More

I bought a 2018 hybrid xc90 that had so many issues within the first 4 months that I was very upset. The service manager worked with me on the car and then helped me with the sales team to move me int within the first 4 months that I was very upset. The service manager worked with me on the car and then helped me with the sales team to move me into another car. They put me in a 2021 with 11,000 miles dealership loaner and split the lost so I only paid 1,500 more. Not many dealership would do this!!!! I Honest dealership that stood behind their car and made the situation right. I can not recommend them enough!!!! This situation could have gone so wrong for me and I could have lost 15,000 dollars. I can not express how much I appreciate what they did!!! Great service manager, great general manager and great sales person Andrew. More

The process is efficient and the service folks are great. I really appreciate the shuttle also. I really appreciate the shuttle also. More

Extremely helpful repairs department! I have not purchased a car from them. Germaine was great! purchased a car from them. Germaine was great! More

The entire buying experience was a pleasure. Ross and Mac were great and made things easy. were great and made things easy. More

Put us on hold while trying to arrange shuttle for 20 minutes before we decided to hang up. Called back and left a voice mail. When they finally got back to us there was no apology or acknowledgement of minutes before we decided to hang up. Called back and left a voice mail. When they finally got back to us there was no apology or acknowledgement of the delay or wasted time. Check-in was slower than normally experienced with other Volvo dealers. More

Quick service. Had an estimate from my service rep and the price he quoted was actually wrong and should have been higher. A tech pointed this out. The service rep stood by his estimate. Outstanding servi the price he quoted was actually wrong and should have been higher. A tech pointed this out. The service rep stood by his estimate. Outstanding service and car runs great.Germaine Kendrick was the service rep More

The service was very professional and perfectly done. The service agent was very friendly and responsive. Very good experience. Highly recommend. service agent was very friendly and responsive. Very good experience. Highly recommend. More

Through many issues, both mine and Volvo USA, they were right there the whole way helping out. right there the whole way helping out. More

In summary, a two hour repair (two days max if the necessary part needed to be ordered) took one week. I was not told the truth when I inquired about the status of the repairs. At the end the manager necessary part needed to be ordered) took one week. I was not told the truth when I inquired about the status of the repairs. At the end the manager of the service department helped that the repair was finally done. It is important to note that my cost of the repair included one week of car rental. The company did not provide a loaner vehicle which was offered to me at other Volvo service locations. Although this was the worst experience I have ever had with Volvo service (and I will not go back to the Bellevue location) I should say that the necessary work was done well at the end. More